SNAPCOMMS UK LIMITED

SnapComms

SnapComms is a market-leading internal communications platform used by more than 2.5 million employees in 75 countries worldwide. The SnapComms platform empowers organizations to overcome information-overload and get employee attention on every device, every time.

Features

  • Employee engagement
  • Get employee attention
  • COVID 19 communication
  • Help solving communication challenges
  • Provides multiple channels for different types of communication
  • Can be used across the entire organizations by different departments
  • Right message, to the right person at the right time.
  • For IT, Internal Communication, Marketing, HR, Compliance
  • Mass emergency notification solutions
  • IT incident and outage notifications

Benefits

  • Reduce internal email overload
  • Cloud-based, fully managed by SnapComms, includes DR
  • GDPR compliant
  • ISO certified, PIPEDA, DPA
  • Hosted in the UK
  • Reduce cost and effort for the ServiceDesk
  • Across devices: desktop, mobile and digital display

Pricing

£1.61 to £32.29 a licence a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kris.whittle@snapcomms.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 2 3 8 8 0 0 0 1 2 5 6 9 7 5

Contact

SNAPCOMMS UK LIMITED Kristofer Whittle
Telephone: 02033553152
Email: kris.whittle@snapcomms.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No constraints, as long as the minimum requirements are met. Please refer to the minimum requirements in the SnapComms Knowledgebase: https://support.snapcomms.com/s/article/data-sheet-a-minimum-requirements. Also, the customer can evaluate SnapComms with all intended use cases by using the free trial version of SnapComms.
System requirements
https://support.snapcomms.com/s/article/data-sheet-a-minimum-requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Technical: Within 12 hours of the email being received between 8.00am and 5.00pm on any Business Day otherwise within 24 hours for all other times Operational: Within 12 hours of the email being received between 8.00am and 5.00pm on any Business Day otherwise within 24 hours for all other times
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
The chat accessible through the SnapComms website.
Web chat accessibility testing
N/A
Onsite support
No
Support levels
The customer will receive a dedicated Customer Success Manager who will be the main contact for any questions. For the purely technical questions, the customer can reach out to the SnapComms Tech Support directly. Depending on the nature of the technical question, the Tech Support will either address it or consult with other technical teams, e.g. Technical Consulting, Cloud Platform or the Product Team.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We have an Onboarding program as part of the service. The Onboarding will be led by the dedicated Customer Success Manager.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
All user data can be exported in CSV format.
End-of-contract process
The customer data will be deleted from the cloud.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Chrome
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The communication channels "Wall Paper", "Lock Screen" and "Screensaver" have limitations due to the specifics of the mobile OS.
Service interface
Yes
Description of service interface
The web-based "Content Manager" is used for the management of the SnapComms application.
Accessibility standards
None or don’t know
Description of accessibility
Via web browser
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
SnapComms has a private API that can be used in combination with Professional Services. For details please reach out to tech.consulting@snapcomms.com.
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The customer's Content Administrators can create custom themes and use them for content creation.

Any other customization and integration requests to be discussed with the SnapComms Tech Consulting team (tech.consulting@snapcomms.com).

Scaling

Independence of resources
The service performance is automatically monitored by the SnapComms IT and Cloud Platform team. SnapComms IT and Cloud Platform team adjust the infrastructure resources according to the performance requirements.

Analytics

Service usage metrics
Yes
Metrics types
The user reports can be accessed directly through the SnapComms Content Manager.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
By using the built-in export function.
Data export formats
  • CSV
  • Other
Other data export formats
  • Pdf
  • Excel
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Our SLA is 99% service availability. Please refer to the service delivery agreement.
Approach to resilience
SnapComms has an established BCP based on Standard ISO 22301:2012 in place.
Outage reporting
Emails.

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
SAML-based SSO
Access restrictions in management interfaces and support channels
The Content Administrator permissions configurable in the Content Manager web app.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Username or password
  • Other
Description of management access authentication
SAML-based SSO

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bsi
ISO/IEC 27001 accreditation date
27/05/2019
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
ISO27018

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have a set of policies and procedures as part of our ISMS based on ISO27001 and 27018 in place. To ensure the ISMS objectives are achieved and compatible with the strategic direction, SnapComms has established an ISMS committee that includes most senior executives of the company.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change Management Procedure can be shared after a signed NDA.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Risk Management Process can be shared after a signed NDA.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
SnapComms performs vulnerability tests on a regular basis using third-party services. Application vulnerability - weekly and network vulnerability - daily. The vulnerability reports provide input for the Risk Assessment Process
Incident management type
Supplier-defined controls
Incident management approach
Incident Management Procedure can be shared after a signed NDA.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.61 to £32.29 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
- All product features are included
- 30 days evaluation period

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kris.whittle@snapcomms.com. Tell them what format you need. It will help if you say what assistive technology you use.