Grey Monarch Limited

PinPoint for SAP

PinPoint for SAP provides SAP managers with a daily overview of the health, trending, and key metrics of the SAP systems that they are responsible. Additionally PinPoint provides historical analysis, threshold alerting and transaction performance analysis.

Features

  • SAP Management Business Processing Information
  • SAP Automated Healthcheck
  • SAP Historical Key Metrics and Trending
  • Automated problem alerting according to your own thresholds
  • Transaction Code performance analysis
  • SAP Key Performance Indicator Management

Benefits

  • SAP Managers get a daily SAP processing health overview
  • Clear daily health and trending summary
  • Generates alerts when SAP KPI's are breached
  • Produces detailed trending and historical analysis
  • Identifies and highlights impending problems within SAP
  • Ensures that your SAP systems are running at maximum optimization
  • Automates the checks that your SAP Basis team do manually

Pricing

£1,400 to £3,000 an instance a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.lloyd@greymonarch.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 2 3 3 7 6 7 4 3 7 5 9 5 5 4

Contact

Grey Monarch Limited David Lloyd
Telephone: 0844 736 5879
Email: david.lloyd@greymonarch.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
Requires you to have SAP

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 4 business hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
The standard support level supplied inclusive within the SaaS offering is 8am to 6pm Mon-Fri.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training for the service is provided via webinar. Only 2 hours of training is required.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data can be downloaded to CSV or Excel.
End-of-contract process
The monthly subscription fee includes all of the hardware, software, maintenance and support.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
Yes
Description of customisation
User can customise SAP KPI thresholds and alerts

Scaling

Independence of resources
This service is provided within a 100% private cloud with no server sharing.

Analytics

Service usage metrics
Yes
Metrics types
User activity and application uptime
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported via on-screen menus into either XLSX pr CSV format
Data export formats
  • CSV
  • Other
Other data export formats
Excel
Data import formats
  • CSV
  • Other
Other data import formats
Excel

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Microsoft dedicated network protection

Availability and resilience

Guaranteed availability
99.95% up-time. A lack of availability owing to customer-side connectivity issues and customer system downtimes are not taken into account with regard to SLAs.
Approach to resilience
Resilience is built in at various levels including physical nodes, strorage controllers, disks, internet connectivity, remote access and firewalls. Our service uses UKFast data centres which operate at Tier 3 standards for uptime and availability. They use concurrently maintainable systems including UPS, standby diesel generators and high density infrastructures in excess of 15kW per rack.
Outage reporting
Dashboards and eMail alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Secure VPN, Server level username/password, Application level username/password, specific user roles which define access rights
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
LRQA
ISO/IEC 27001 accreditation date
23/06/2016
What the ISO/IEC 27001 doesn’t cover
All processes are covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Ultima Risk Management
PCI DSS accreditation date
22/08/2016
What the PCI DSS doesn’t cover
Office network not covered
Other security certifications
Yes
Any other security certifications
  • Cyber essentials / cyber essentials+
  • SOC 2

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
All IT Systems are to be protected against unauthorised access.
All data stored on IT Systems are to be managed securely in compliance with all relevant parts of the Data Protection Act 1998.
The responsibility for the security and integrity of all IT Systems and the data stored thereon (including, but not limited to, the security, integrity and confidentiality of that data) lies with the IT Department unless expressly stated otherwise.
All IT Systems are to be installed, maintained, serviced, repaired and upgraded by Grey Monarch Technical Services (the “IT Department”) or by such third party/parties as the IT Department may from time to time authorise.
All breaches of security pertaining to the IT Systems or any data stored thereon shall be reported and subsequently investigated by the IT Department and, if necessary, escalated to the IT Director.
All Users must report any and all security concerns relating to the IT Systems or to the data stored thereon immediately to the IT Department, and, if necessary, escalated to the IT Director.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All components, hardware and software, can be identified by their version number, release number and modification level. The software architecture allows for hot patching whereby extremely focused updates can be applied without affecting other components within the system. Any changes are subject to our change control procedures and are tested within development and QA environments before being applied to any production environments. Scheduled maintenance will be required at regular intervals. Scheduled maintenance is excluded from any service availability.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The service infrastructure is ISO27001 certified and, as such, is subject to continual assessment to ensure that vulnerabilities are identified, risk assessed and treated/patched accordingly. Patches are prioritized according to risk and relevance to the service. Critical patches are typically applied within 24 hours of being available.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The service infrastructure undergoes continual Security Incident and Event Monitoring (SIEM) according to CESG and ISO27001 best practises. This monitoring is provided by a mixture of automated and manual monitoring and analysis. Incidents and any potential compromises are assessed and responded to according to their risk assessment. Critical incidents are responded to immediately.
Incident management type
Supplier-defined controls
Incident management approach
Pre-defined processes exist for common events. All incidents, whether internally identified, or reported by users are logged within our ticketing management system. Reported incidents are initially analysed and risk assessed. Either preventative measures or patches/fixes will be applied according to the severity and scope of any incident. Critical incidents will be escalated accordingly. Reports will be provided via eMail or telephone where appropriate and of a high risk nature.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1,400 to £3,000 an instance a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.lloyd@greymonarch.com. Tell them what format you need. It will help if you say what assistive technology you use.