Grey Monarch Limited
PinPoint for SAP
PinPoint for SAP provides SAP managers with a daily overview of the health, trending, and key metrics of the SAP systems that they are responsible. Additionally PinPoint provides historical analysis, threshold alerting and transaction performance analysis.
Features
- SAP Management Business Processing Information
- SAP Automated Healthcheck
- SAP Historical Key Metrics and Trending
- Automated problem alerting according to your own thresholds
- Transaction Code performance analysis
- SAP Key Performance Indicator Management
Benefits
- SAP Managers get a daily SAP processing health overview
- Clear daily health and trending summary
- Generates alerts when SAP KPI's are breached
- Produces detailed trending and historical analysis
- Identifies and highlights impending problems within SAP
- Ensures that your SAP systems are running at maximum optimization
- Automates the checks that your SAP Basis team do manually
Pricing
£1,400 to £3,000 a instance a month
- Education pricing available
Service documents
Framework
G-Cloud 12
Service ID
7 2 3 3 7 6 7 4 3 7 5 9 5 5 4
Contact
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- None
- System requirements
- Requires you to have SAP
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 4 business hours
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- No
- Support levels
- The standard support level supplied inclusive within the SaaS offering is 8am to 6pm Mon-Fri.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Training for the service is provided via webinar. Only 2 hours of training is required.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Data can be downloaded to CSV or Excel.
- End-of-contract process
- The monthly subscription fee includes all of the hardware, software, maintenance and support.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
- User can customise SAP KPI thresholds and alerts
Scaling
- Independence of resources
- This service is provided within a 100% private cloud with no server sharing.
Analytics
- Service usage metrics
- Yes
- Metrics types
- User activity and application uptime
- Reporting types
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Data can be exported via on-screen menus into either XLSX pr CSV format
- Data export formats
-
- CSV
- Other
- Other data export formats
- Excel
- Data import formats
-
- CSV
- Other
- Other data import formats
- Excel
Data-in-transit protection
- Data protection between buyer and supplier networks
- Private network or public sector network
- Data protection within supplier network
-
- IPsec or TLS VPN gateway
- Other
- Other protection within supplier network
- Microsoft dedicated network protection
Availability and resilience
- Guaranteed availability
- 99.95% up-time. A lack of availability owing to customer-side connectivity issues and customer system downtimes are not taken into account with regard to SLAs.
- Approach to resilience
- Resilience is built in at various levels including physical nodes, strorage controllers, disks, internet connectivity, remote access and firewalls. Our service uses UKFast data centres which operate at Tier 3 standards for uptime and availability. They use concurrently maintainable systems including UPS, standby diesel generators and high density infrastructures in excess of 15kW per rack.
- Outage reporting
- Dashboards and eMail alerts.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Secure VPN, Server level username/password, Application level username/password, specific user roles which define access rights
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Public key authentication (including by TLS client certificate)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LRQA
- ISO/IEC 27001 accreditation date
- 23/06/2016
- What the ISO/IEC 27001 doesn’t cover
- All processes are covered
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Ultima Risk Management
- PCI DSS accreditation date
- 22/08/2016
- What the PCI DSS doesn’t cover
- Office network not covered
- Other security certifications
- Yes
- Any other security certifications
-
- Cyber essentials / cyber essentials+
- SOC 2
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
All IT Systems are to be protected against unauthorised access.
All data stored on IT Systems are to be managed securely in compliance with all relevant parts of the Data Protection Act 1998.
The responsibility for the security and integrity of all IT Systems and the data stored thereon (including, but not limited to, the security, integrity and confidentiality of that data) lies with the IT Department unless expressly stated otherwise.
All IT Systems are to be installed, maintained, serviced, repaired and upgraded by Grey Monarch Technical Services (the “IT Department”) or by such third party/parties as the IT Department may from time to time authorise.
All breaches of security pertaining to the IT Systems or any data stored thereon shall be reported and subsequently investigated by the IT Department and, if necessary, escalated to the IT Director.
All Users must report any and all security concerns relating to the IT Systems or to the data stored thereon immediately to the IT Department, and, if necessary, escalated to the IT Director.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- All components, hardware and software, can be identified by their version number, release number and modification level. The software architecture allows for hot patching whereby extremely focused updates can be applied without affecting other components within the system. Any changes are subject to our change control procedures and are tested within development and QA environments before being applied to any production environments. Scheduled maintenance will be required at regular intervals. Scheduled maintenance is excluded from any service availability.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- The service infrastructure is ISO27001 certified and, as such, is subject to continual assessment to ensure that vulnerabilities are identified, risk assessed and treated/patched accordingly. Patches are prioritized according to risk and relevance to the service. Critical patches are typically applied within 24 hours of being available.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- The service infrastructure undergoes continual Security Incident and Event Monitoring (SIEM) according to CESG and ISO27001 best practises. This monitoring is provided by a mixture of automated and manual monitoring and analysis. Incidents and any potential compromises are assessed and responded to according to their risk assessment. Critical incidents are responded to immediately.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Pre-defined processes exist for common events. All incidents, whether internally identified, or reported by users are logged within our ticketing management system. Reported incidents are initially analysed and risk assessed. Either preventative measures or patches/fixes will be applied according to the severity and scope of any incident. Critical incidents will be escalated accordingly. Reports will be provided via eMail or telephone where appropriate and of a high risk nature.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £1,400 to £3,000 a instance a month
- Discount for educational organisations
- Yes
- Free trial available
- No