Idox Software Limited

Location Centre (Cloud GIS)

Location Centre is an innovative Software as a Service (SaaS) platform built using Open Source technologies. Provides an enterprise GIS solution for data sharing to support decision making, offering feature rich internet/intranet GIS capabilities, OGC-compliant data services and a spatial datastore. Underpinned by professional services for data management and support.

Features

  • Extensive suite of online GIS tools and features
  • Online solution - access anywhere, anytime – 24/7
  • INSPIRE compliant metadata
  • Easy to use and intuitive graphical user interface
  • Access a maintained portfolio of GB Commercial and Opendata products
  • Web Services using OGC data standards (WFS, WMS, WMTS)
  • Support, Knowledge Base and Training courses available
  • Full control over administrative rights / permissions
  • Built in administration and reporting tools
  • Automated business data updates

Benefits

  • Share spatial data across your organisation for effective decision making
  • Easily create and publish fully responsive web maps and reports
  • Scalable and flexible
  • Easy to deploy
  • Reduce costs and risks to your organisation
  • Built using modern Open Source technologies and open standards
  • Complete, managed data, software and infrastructure services
  • Continuous product and service improvements (via product roadmap)
  • ISO certified supplier

Pricing

£5,000 to £35,000 a unit a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alan.moore@thinkwhere.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 2 3 3 2 0 8 9 1 7 5 1 6 0 2

Contact

Idox Software Limited Alan Moore
Telephone: 01786 476060
Email: alan.moore@thinkwhere.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
ThinkWhere will carry out planned maintenance on a regular basis. Where possible, maintenance will be performed outwith the period of Service Desk availability listed above and we will inform the customer with details of the planned maintenance and timescales for completion with a minimum of 5 working days notice.

Unplanned maintenance will be immediately communicated to the customer along with the action to be taken and an impact assessment where required.
System requirements
Not applicable

User support

Email or online ticketing support
Email or online ticketing
Support response times
ThinkWhere provide a monitored Service Desk available from 08:30 to 17:30 Monday to Friday with the exception of Christmas Day, Boxing Day and New Year’s Day public holidays. Our target response time in within 1 hour during these times. A case number and a priority will be allocated to the call by a member of our Service Desk team. Target resolution timescales are set relative to priority as detailed in our Service Level Agreement.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
ThinkWhere will provide a monitored Service Desk to support users for the duration of the contract. Requests for support can be logged by any of the nominated support contacts with the Service Desk as follows:

A fixed number of named support contacts can be specified by the customer and these users will be provided with accounts for the thinkWhere support portal. These named administrators will provide first line support for Location Centre users within the organisation. Where the administrators cannot resolve a request for support, they will then log the request with the thinkWhere Service Desk. Calls are managed using the thinkWhere support portal through which Administrators can raise and track service requests.

The Service Desk is available from 08:30 to 17:30 Monday to Friday with the exception of Christmas Day, Boxing Day and New Year’s Day public holidays.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide Location Centre User and Administrator Training. We provide user-documentation online within the Location Centre site and also provide news and maintenance updates as required through the site.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
It is the customer's responsibility to ensure they have a copy of the data prior to the contract ending. As Location Centre is simply taking a copy of the data provided originally by the customer, and is not updated in any way, copies should already exist at the customer site. There is also a tool for extracting data from the system.
End-of-contract process
We will arrange for your access to the services to be removed upon expiry. A formal Service Desk cancellation process ensures any relevant user information is removed from the service and all user data is deleted in line with GDPR. All customer data is purged and destroyed and the service instance removed. If a customer requires any of their data to be returned, off boarding costs will be agreed on a case by case basis according to customer preferences.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Location Centre Web GIS provides a browser-based user interface principally focussed around the main Mapping Page. Other elements of the system encompass Metadata Management, Help, Gazetteer and a suite of enhanced Admin capabilities. The system is designed to be highly intuitive and easy to use and is configurable to suit the needs of individual users.
Accessibility standards
None or don’t know
Description of accessibility
Where possible the user interface conforms to W3C AAA accessibility guidelines. The visual nature of map content and the style of map data outwith thinkWhere’s control mean some conformance to the AAA standard may not be possible. This is in line with W3C guidance which states that “it is not recommended that Level AAA conformance be required as a general policy for entire sites because it is not possible to satisfy all Level AAA Success Criteria for some content”.
Accessibility testing
N/a
API
Yes
What users can and can't do using the API
Using Location Centre we deliver fast and secure industry standard data services through WMS and WFS APIs for the Ordnance Survey suite of data products, your business data layers and other 3rd party data.

Location Centre Data Services allow you to leverage the value of the data held in the Location Centre platform, giving you the flexibility to serve your data to a range of clients including desktop GIS applications, internal systems or custom web mapping applications.
API documentation
No
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Individual customer branding can be applied. Customer can define symbology to be used and create and save maps. The creation of bespoke My Location Reports and Flexmaps is possible by those with administrator rights / permissions. Administrator also has control over data permissions/roles. Automated business data updates can be configured for required datasets.

Scaling

Independence of resources
ThinkWhere monitor the Location Centre infrastructure in real-time to ensure a performant user experience. We work closely with our hosting provider to proactively manage the infrastructure to cope with demand.

We provide monthly reports on customer usage levels and performance.

Longer term usage and performance trends inform infrastructure management.

Analytics

Service usage metrics
Yes
Metrics types
Service management reports are provided detailing support calls, system availability, maintenance periods, data usage, web GIS usage and frequently viewed layers etc.
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There is a data export tool within the system which outputs data in a number of formats.
Data export formats
  • CSV
  • Other
Other data export formats
  • Shapefile
  • MIF/MID
  • MapInfo Tab
  • KML
  • Autocad DXF
Data import formats
  • CSV
  • Other
Other data import formats
  • Shapefile
  • MapInfo MIF/MID
  • MapInfo Tab
  • KML
  • Autocad DXF

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Software controlled IP checks are in place for organisations who wish to limit access to their Location Centre sites. HTTPS in an option for Location Centre sites.
Data protection within supplier network
Other
Other protection within supplier network
Hosting infrastructure provided by Pulsant UK provides security groups which are applied to all servers in the network.

Availability and resilience

Guaranteed availability
Uptime availability is >99.5%.
Approach to resilience
Location Centre is hosted with infrastructure provider Pulsant UK, employing the Private Enterprise Cloud. Nightly and full weekly backup procedures are in place as well as VM imaging meaning we have resilience fail-over to separate hardware and potentially other data centres if required.
Outage reporting
Online 24/7 real-time monitoring systems are implemented upon Location Centre to instantly notify thinkWhere staff in the unlikely event of unforeseen downtime. Any downtime is then communicated to customers via email.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Various roles with associated privileges exist within Location Centre meaning any internal management functions can be restricted to appropriate users. Access to the thinkWhere support desk is restricted via username and password.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Our hosting partner Pulsant UK hold IS027001 and CSA Star
  • CyberEssentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have a comprehensive Information Security Policy in place across the company. The policy has been written in alignment with the overall requirements of ISO27001. Our policy applies to all employees and agents of any external organisation who in any way support or access any of the thinkWhere systems. The operation of the policy applies to the control of all information managed by the company and it sets out clear roles and responsibilities for management and staff to ensure compliant working practices are followed. There are clear monitoring and reporting lines as well as processes for escalation and handling any policy breach.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
ThinkWhere have appointed personnel to deal with configuration management. All aspects of the thinkWhere infrastructure are overseen by our configuration manager to ensure component technology versions and security patches are updated and applied as required.

With regards change management thinkWhere use a continuous integration pipeline with unit and integration tests to ensure production services are never adversely impacted by code or system updates.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Hosting infrastructure provider Pulsant UK are responsible to update the Location Centre operating systems. thinkWhere's internal configuration manager ensures hosted software versions and patches are updated / applied as appropriate.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Hosting partner Pulsant UK proactively monitor infrastructure health and provide real-time notifications to thinkWhere staff if resources exceed agreed thresholds.

thinkWhere also employ a number of monitoring solutions across the technology stack such as Pingdom, as well as transactional monitoring of all activity. Active alerts are setup to email the thinkWhere team if unusual activity patterns are detected or errors are found in the system. If notified the thinkWhere incident management process begins with the dedicated incident management team.
Incident management type
Supplier-defined controls
Incident management approach
Online 24/7 real-time monitoring systems are implemented upon Location Centre to instantly notify thinkWhere staff in the unlikely event of unforeseen downtime. Additionally, thinkWhere provide customers with phone, email and online service desk support. When an incident is raised a standard incident response is initiated, including incident review, prioritisation and assignment of a dedicated incident response team. Updates on incident status are provided to customers via email, phone or service desk.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5,000 to £35,000 a unit a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
A month's free trial access to Location Centre can be requested via info@thinkwhere.com.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alan.moore@thinkwhere.com. Tell them what format you need. It will help if you say what assistive technology you use.