Digital Citizens

Digital Skills Framework

A platform to benchmark and deliver digital skills development for colleagues. Supported by offline face to face training.

Features

  • Benchmarking tool for digital skills assesement
  • Analytics to identify gaps in organisational capability

Benefits

  • Improve the digital capability of the organisation
  • Map organisational skills against other organisations
  • Identify areas of additional skills investment
  • Track progress of skills by individual and team

Pricing

£200 to £500 per user per 6 months

Service documents

G-Cloud 11

722653963211529

Digital Citizens

Tristan Wilkinson

07818445198

tristan@digitalcitizens.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Hosted in Microsoft Cloud
System requirements Access via web portal

User support

User support
Email or online ticketing support Email or online ticketing
Support response times DOS within one hour, all other support within 24 hours during standard working week
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support No
Support levels This is a web based platform hosted in the public cloud. Support is via our Enterprise agreement with Microsoft.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We would provide on site, telephone and video training
Service documentation No
End-of-contract data extraction There is an admin portal allowing data to be exported into a CSV or Excel. An API could easily be written to export into another system.
End-of-contract process There is no end of contract cost or process. This platform would be used in conjunction with a skills program and could be made available for as long as the client wanted access.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Only the navigation
API No
Customisation available Yes
Description of customisation The design, user journey and content can all be bespoke. The type of back end analysis can also be changed. There is an admin portal allowing realtime access to data. An API could be added to feed data into another system.

Scaling

Scaling
Independence of resources The service is web based and hosted by Microsoft and can scale in real time to respond to user demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types It depends on the content within the service the client wants to populate. Any of the fields can be used to provide reports.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Currently via the admin portal
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability As a web based platform the service would only be unavailable through scheduled maintenance and updates.
Approach to resilience Available upon request
Outage reporting Email alert which would trigger contact with the client via phone and or email as appropriate

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels There is an admin portal and access is granted based on role and management agreement
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We follow GDS guidelines
Information security policies and processes Any potential breaches are alerted to our Security SRO and shared immediately with the client

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Nearly all changes are front end and content so have no impact to the functionality or security of the service
Vulnerability management type Undisclosed
Vulnerability management approach User feedback and developer testing identifies any potential vulnerabilities patches are usually deployed within 24hrs
Protective monitoring type Supplier-defined controls
Protective monitoring approach User feedback and developer testing. Depending on the nature of the issue the service may be taken offline until a fix has been deployer if data integrity is at risk.
Incident management type Supplier-defined controls
Incident management approach User will be able to submit an incident via an email or through the web service

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £200 to £500 per user per 6 months
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Use of existing service but with no customisation of front end and limited content, with a one month limit
Link to free trial Www.mydigitaljourney.co.uk

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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