Hyper Talent Solutions Ltd

Amazon Alexa, Cortana and Google Assistant - Design, Build and Support

HTS can help deliver efficiencies across internal and external-facing process such as customer services. Examples include the ability check flood warnings, check traffic conditions in an area, answer questions about coronavirus prevention in multiple languages, and dispensing of advice about recycling and other services.

Features

• Delivery over web, mobile devices, or speakers like Alexa
• Support for Amazon Alexa, Apple Siri, Microsoft Cortana, Google Assistant
• Reduction of friction to access services
• Innovation
• Cross-platform development
• Use Microsoft Bot Framework, IBM Watson, Amazon Lex, Facebook Messenger
• Integration to cloud or on-premise architecture
• Technology agnostic approach

Benefits

• Enables improved collaboration and communications
• Reduces the barriers to accessing services for customers
• Optimisation of business processes and reduction in costs
• Integration with third party services
• Can bring old data sources back into useful functions
• Improves accessibility and usability of services

£400 to £1,400 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amri.nazeer@hypertalentsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

722101681259083

Contact

Amri Nazeer
07772866727
amri.nazeer@hypertalentsolutions.com

Planning

• Planning service: Yes
• How the planning service works: HTS use a series of interactive workshops with Buyers along with real-world practical experience of designing and implementing cloud services in the public and private sector to provide buyers with a roadmap to cloud adoption strategies. ; Our services are built around experiences of successful implementation and will always be supported by an implementation plan. This is complemented by our experienced Architects and Project Managers, allowing our clients to proceed seamlessly from strategy to implementation.; To create a cloud strategic plan for an organisation, HTS has developed the 7 Gates Cloud strategy (7GCS) which looks at the challenges and opportunities of the successful delivery of a cloud solution.; 7GCS can scale from the smallest scope to the largest programme. The HTS service is to facilitate the 7GCS journey for and with the people (business or customers) involved. We engage with the main stakeholders or owners to scope and plan for 7GCS, and then work with them through all defined and agreed Stages/Gates. 7GCS can apply at the conception/inception phase to provide the insight, through to the design and planning stages to get agreement and executive approval, and on to the delivery stages to create and deploy solutions.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • AWS Cloud hosting services and Well Architecture Framework review
  • Azure Cloud hosting services, architecture and best practice review
  • Google Cloud hosting services, architecture and best practice review
  • OCI Cloud hosting services, architecture and best practice review
  • MuleSoft Cloud hosting services, architecture and best practice review
  • Qlik and dynamic yield Cloud hosting architecture and best practice
  • Okta Cloud Security services, architecture and best practice review
  • Oracle Fusion Cloud hosting services, architecture and best practice review
  • Workday Cloud Cloud hosting services, architecture and best practice review
  • ZScaler Cloud Security services, architecture and best practice review

Training

• Training service provided: Yes
• How the training service works: HTS can provide knowledge transfer at all stages of the cloud transition process. By working closely with your in-house technical teams, we’ll help ensure they are equipped with the necessary skills via our tried-and-trusted combination of shadowing our experts during implementation and formal knowledge transfer and training sessions. A training approach will be agreed during the planning phase and may include any or all of the below:-; • Train the trainer; • Classroom based sessions for super users; • Online guided training; • Pre-recorded show and tell videos; • Inbuilt system guides and help tips; • Knowledge base; • Knowledge transfer of the HLD’s (High Level Design), ; • Knowledge transfer of the LLD (Low Level Design), ; • Knowledge transfer of the Infrastructure and Network Diagrams.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: HTS will carry out series of meetings, workshops with stakeholders and system owners, technical and business discussion to define the scope of work and deliver the projects in following steps.; 1 - Strategy Development; Developing principles and plans for the future of cloud use in the business.; Output Examples: Conceptual architecture, Cloud principles, Data regulation planning.; 2 - Discovery; Looking into the existing IT estate in the business and identifying opportunities.; Output Examples: Systems catalogue, Cloud cost estimates, Benefit estimates; 3 - Design; Creating the blueprints for cloud systems and detailed plans for migration to cloud.; Output Examples: Systems architecture, Migration plans, Detailed costs, Detailed benefits.; 4 - Solutions; HTS products used to migrate and manage systems in the cloud; Output Examples: HTS cloud control & Backup.; 5 - Implementation; Building solutions based on cloud components and moving business systems to the cloud ; Output Examples: AWS IaaS build & configuration, Testing strategy & execution, Defect tracking & resolution.; 6 - Management; Operating solutions in the cloud to agreed service levels and operating scope ; Output Examples: Planned service management, Unplanned incident resolution, Help desk & troubleshooting.; 7 - Warranty; We will provide warranty for 3 days from go live.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Cloud Provisioning and Configuration
  • Migration for Oracle Apps to IaaS and PaaS
  • Zero Downtime Cloud Migrations for Oracle, SQL, Mongo Database
  • Legacy to cloud migration (lift & shift)
  • Legacy to cloud migration (a live migration using CloudEndure)
  • Cloud to Cloud migration
  • Design to agreed operational budget constraints
  • Design for connectivity into cloud
  • Tools-based technical discovery for migration planning

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: HTS help plan, orchestrate and conduct full system and user acceptance testing, based on agreed acceptance criteria. This can include volume and stress testing, to mimic high system loads. We provide comprehensive performance analysis and tuning services, including use of the Method-R based approach to Oracle performance. Our consultants can perform performance analysis against your existing IT estate to understand utilisation and ensure you deploy the correct quantity of cloud capacity and do not spend more than is required.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Our Normal Service hours are 9.00 hours to 17.00 hours, anything outside of this hours or weekend work should be agreed with the Clients with additional cost as per SFIA.; All Client’s project travels are chargeable based on the agreed terms and conditions.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within a Day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Hyper Talent Solutions provide support for the customer requirement. Typically this will be remote support for systems hosted in the Cloud.; ; Priority 1 Support - for production system outages, 9 to 5 (UK time), Monday to Friday coverage and 1 hour response.; Priority 2 Support - for non urgent production system incidents, 9 to 5 (UK time), Monday to Friday coverage and 3 hour response.; Priority 3 Support - for non-production support incidents, 9 to 5 (UK time), Monday to Friday coverage and 3 hour response.; ; All customers are allocated an account manager.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Security Clearance (SC)

Pricing

• Price: £400 to £1,400 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amri.nazeer@hypertalentsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.