Legalesign Limited

Legalesign

E-signature software for contract management and digital signatures (eIDAS advanced electronic signature). Send PDF or Word documents. Contracts, forms and other paperwork can be completed immediately from anywhere. The platform comprises a web application and a API. ISO27001 certified for information security.

Features

  • Digital signatures
  • Form filling functions
  • Document management
  • Document storage and archive
  • eIDAS advanced electronic signature
  • Document audit and traceability
  • Real-time reporting
  • Document tracking
  • Security and compliance features
  • Customisation

Benefits

  • Increase contract conversion rate
  • Faster time to document completion/signing
  • Central control and management of contracts
  • Ensure correct contracts in use
  • Eliminate human error on paperwork
  • Bulk send and multiple workflows for easy administration
  • Go paperless
  • Improve your signer experience
  • Extract form data to spreadsheets
  • User management

Pricing

£25 per user per month

Service documents

Framework

G-Cloud 11

Service ID

7 2 1 0 3 4 9 3 6 4 8 0 3 8 3

Contact

Legalesign Limited

Ben Eliott

01223628950

email@legalesign.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Maintenance can be undertaken at off-peak times. Uptime has been 99.98% for the past 12 months.
System requirements
Internet access via common internet browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
Best efforts
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
We provide support during UK business hours as standard. For 24 hour phone support additional costs apply. An account manager is assigned to each customer. Onsite support is through webinars.
Support available to third parties
No

Onboarding and offboarding

Getting started
3 hour free webinar online support and training is available at the outset. Support is available via email and phone. A support portal is available. Onsite training is available upon demand at a day rate cost.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Data is extracted during use of the product. Form data can be exported into spreadsheets.
End-of-contract process
Custom bulk extraction of data is an additional cost. Document creation and send facilities close, but access can be maintained for document download for up to 7 years at no additional cost. Standard data retetention policy is 7 years. Early document destruction is available upon demand at additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Some administrative functions, such as form field preparation, is restricted on small screen devices.
Service interface
No
API
Yes
What users can and can't do using the API
An API key is available immediately for testing. The API is RESTful and most functions of the web application are available within it.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Email text, branding and colours, and signing functionality can be customised. An admin user has access to those customisation features.

Scaling

Independence of resources
The system is serviced through cloud software that scales upon demand.

Analytics

Service usage metrics
Yes
Metrics types
Send and sign rates over time, optionally split by individual users, time to sign information and signed/rejected ratios.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Form data and status can be exported to excel spreadsheet. Files can be exported via email or download through an internet browser, or through the API.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Our standard terms offer a 'best efforts' availability. Custom SLA can be set up on a per customer basis. Recorded uptime for 2016 was 99.98%.
Approach to resilience
We replicate data across standby machines located in multiple isolated resources in near real-time and take frequent point in time backups. Data is stored in both a highly available and fully redundant way.
Outage reporting
Email alerts. Public dashboard/social media.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Support channels are restricted by email address or telephone number. In the management interface user permissions are available for individual users that is selectable by an administrator to restrict access/functionality for a given user.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
03/11/2016
What the ISO/IEC 27001 doesn’t cover
The scope is the development of electronic signature software and document management services across all industry sectors.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Audit of policy sets are undertaken monthly. Board level review is undertaken every quarter. External audit occurs annually.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes are tested for impactin development, assessed through pre-production systems, pushed live to limited resources before full deployment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Risk assessment is understaken. Scanning of potential threats is undertaken continuously with relevant email list and internet information subscriptions. Updates are undertaken monthly as standard. For threats with a high threat level patches are undertaken at the first opportunity.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Intrusion detection monitoring and integrity checking is undertaken continuously from isolated monitoring systems. Incident response time is upon discovery.
Incident management type
Supplier-defined controls
Incident management approach
Reports are logged and elevated according to an initial and then later assessment. Reporting from users comes from standard support channels. Incidents reported by users, and the actions thereafter, are communicated back to the user via email or telephone.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£25 per user per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full free trial for up to 1 month.
Link to free trial
https://app1.legalesign.com/auth/intro/

Service documents

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