Legalesign Limited


E-signature software for contract management and digital signatures (eIDAS advanced electronic signature). Send PDF or Word documents. Contracts, forms and other paperwork can be completed immediately from anywhere. The platform comprises a web application and a API. ISO27001 certified for information security.


  • Digital signatures
  • Form filling functions
  • Document management
  • Document storage and archive
  • eIDAS advanced electronic signature
  • Document audit and traceability
  • Real-time reporting
  • Document tracking
  • Security and compliance features
  • Customisation


  • Increase contract conversion rate
  • Faster time to document completion/signing
  • Central control and management of contracts
  • Ensure correct contracts in use
  • Eliminate human error on paperwork
  • Bulk send and multiple workflows for easy administration
  • Go paperless
  • Improve your signer experience
  • Extract form data to spreadsheets
  • User management


£25 per user per month

Service documents


G-Cloud 11

Service ID

7 2 1 0 3 4 9 3 6 4 8 0 3 8 3


Legalesign Limited

Ben Eliott


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Maintenance can be undertaken at off-peak times. Uptime has been 99.98% for the past 12 months.
System requirements Internet access via common internet browsers

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Best efforts
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels We provide support during UK business hours as standard. For 24 hour phone support additional costs apply. An account manager is assigned to each customer. Onsite support is through webinars.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started 3 hour free webinar online support and training is available at the outset. Support is available via email and phone. A support portal is available. Onsite training is available upon demand at a day rate cost.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Data is extracted during use of the product. Form data can be exported into spreadsheets.
End-of-contract process Custom bulk extraction of data is an additional cost. Document creation and send facilities close, but access can be maintained for document download for up to 7 years at no additional cost. Standard data retetention policy is 7 years. Early document destruction is available upon demand at additional cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Some administrative functions, such as form field preparation, is restricted on small screen devices.
Service interface No
What users can and can't do using the API An API key is available immediately for testing. The API is RESTful and most functions of the web application are available within it.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Email text, branding and colours, and signing functionality can be customised. An admin user has access to those customisation features.


Independence of resources The system is serviced through cloud software that scales upon demand.


Service usage metrics Yes
Metrics types Send and sign rates over time, optionally split by individual users, time to sign information and signed/rejected ratios.
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Form data and status can be exported to excel spreadsheet. Files can be exported via email or download through an internet browser, or through the API.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Our standard terms offer a 'best efforts' availability. Custom SLA can be set up on a per customer basis. Recorded uptime for 2016 was 99.98%.
Approach to resilience We replicate data across standby machines located in multiple isolated resources in near real-time and take frequent point in time backups. Data is stored in both a highly available and fully redundant way.
Outage reporting Email alerts. Public dashboard/social media.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Support channels are restricted by email address or telephone number. In the management interface user permissions are available for individual users that is selectable by an administrator to restrict access/functionality for a given user.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assessment Bureau
ISO/IEC 27001 accreditation date 03/11/2016
What the ISO/IEC 27001 doesn’t cover The scope is the development of electronic signature software and document management services across all industry sectors.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Audit of policy sets are undertaken monthly. Board level review is undertaken every quarter. External audit occurs annually.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes are tested for impactin development, assessed through pre-production systems, pushed live to limited resources before full deployment.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Risk assessment is understaken. Scanning of potential threats is undertaken continuously with relevant email list and internet information subscriptions. Updates are undertaken monthly as standard. For threats with a high threat level patches are undertaken at the first opportunity.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Intrusion detection monitoring and integrity checking is undertaken continuously from isolated monitoring systems. Incident response time is upon discovery.
Incident management type Supplier-defined controls
Incident management approach Reports are logged and elevated according to an initial and then later assessment. Reporting from users comes from standard support channels. Incidents reported by users, and the actions thereafter, are communicated back to the user via email or telephone.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £25 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full free trial for up to 1 month.
Link to free trial

Service documents

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