Responsiv Solutions IBM Digital Business Automation on Cloud (DBA)
IBM's digital business automation platform is a flexible automation platform that automates repetitive human tasks, content management, process workflows, data capture and business decisions.
Features
- Robotic Process Automation (RPA)
- Case and Content Management
- Business Automation Workflow (BAW)
- Operational Decision Manager
- Improve evidence of control with integrated audit trail
- Combines process- and case-centric work in repeatable business workflows
- Improve quality with error reduction, proactive escalation and proactive reporting
- Standardise behaviour and improve Customer Experience by automating activities
- Flexible use of capacity and functions on demand
Benefits
- Coordinates cases consisting of automated, human and ad-hoc tasks.
- Empower knowledge workers to manage and track non-repeatable work
- Enhance your business processes with cognitive and machine learning
- 360-degree view of work to drive more successful, optimized Outcomes
- Build stakeholder engagement at all levels of the organisation
- Deliver benefits beyond work-flow with IBM BPM Advanced on Cloud
- Enhanced performance-based management decisions for cost reduction and streamlining
- Consolidate and standardize task work to prioritize more easily
- Enhance collaboration within cases between SMEs and Business peers
- Flexible deployment of capacity as required
Pricing
£799.00 a unit a month
Service documents
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Framework
G-Cloud 11
Service ID
7 2 0 8 2 4 1 1 5 1 5 5 5 3 2
Contact
Responsiv Solutions Ltd
Henry Cressey
Telephone: +44 (0)7968 270895
Email: henry.cressey@responsiv.co.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Normally used stand-alone, however process discovery and modelling can be done with Responsiv IBM Blueworks Live. When a separate policy and rule management and execution capabilities are required Responsiv IBM Operational Decision Manager on Cloud can be used
- Cloud deployment model
- Public cloud
- Service constraints
- Cloud Services are designed to be available 24/7, subject to maintenance. Client will be notified of scheduled maintenance.
- System requirements
- https://www.ibm.com/software/reports/compatibility/clarity/softwareReqsForProduct.html
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response time depends upon request severity. Severity 1 has an objective of under 2 hour response time, 24 x 7, whilst a Severity 4 has an objective within 1 business day (Monday-Friday business hours)
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Included within the price
Severity 1 - Critical impact/service down:
Business critical functionality is inoperable or critical interface has failed. Condition requires an immediate solution.
Response: Within 1 hour, 24x7
Severity 2 - Significant impact:
A service feature or function is severely restricted in its use or Client is in jeopardy of missing business deadlines.
Response: Within 2 business hours, Monday to Friday business hours
Severity 3 - Minor impact:
Indicates the service or functionality is usable .
Response: Within 4 business hours, Monday to Friday business hours
Severity 4 - Minimal impact:
An inquiry or non-technical request.
Response: Within 1 business day, Monday to Friday business hours
On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Onsite and online training can be provide as required (charges apply).
Extensive user documentation exists on the IBM site - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Data is accessible through several export functions available in via the administration console and design tools. IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration
- End-of-contract process
- If the user chooses not to renew the contract the account will be suspended and access denied.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- Yes
- Compatible operating systems
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Feature rich mobile support using responsive web pages.
- Service interface
- No
- API
- Yes
- What users can and can't do using the API
- Full details available at https://www.ibm.com/support/knowledgecenter/SSLRPC/com.ibm.wbpm.bawoc.main.doc/topics/bawoc_api_reference.html
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
- font, layout, styling and other visual elements
- how users access the system
- how users log in (SAML etc.)
- implementation of specific processes to meet their needs
Scaling
- Independence of resources
- The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
IBM Cloud Product Insights is a service that is part of IBM Cloud. The Product Insights service integrates with your IBM software products to gather and display runtime product information and usage metrics.
A self-service Admin portal is included within the product - Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- IBM
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Data is accessible through several export functions available in via the administration console and design tools.
- Data export formats
- Other
- Other data export formats
- BPMN 2.0
- Data import formats
- Other
- Other data import formats
- BPMN 2.0
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection between networks
- IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
Availability during a contracted month = Compensation
(% of monthly subscription fee for contracted month that is the subject of a claim)
<99.9% = 2%
<99.0% =5%
<95.00% = 10.0%
IBM will make a rebate directly available to Client. Further details at
https://www.ibm.com/software/support/saas_support_overview.html - Approach to resilience
- Available on request
- Outage reporting
- Email notifications for scheduled changes
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Bureau Veritas Certification Holding SAS
- ISO/IEC 27001 accreditation date
- 30 November 2015
- What the ISO/IEC 27001 doesn’t cover
- IBM offerings that currently have ISO27001 certification are available in this link https://www-01.ibm.com/support/docview.wss?uid=ibm10744587&aid=5
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 20/04/2016
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
- The infrastructure and platform this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here https://cloudsecurityalliance.org/star-registrant/softlayer/
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- https://www-01.ibm.com/support/docview.wss?uid=ibm10787507
- https://www.ibm.com/uk-en/cloud/compliance
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months. IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- IBM: -maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law. -investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan. -promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred. -provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £799.00 a unit a month
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at henry.cressey@responsiv.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.