Ultranyx

Spectrum OnDemand

Spectrum OnDemand is a SaaS service based around core Location Intelligence and Customer Information Management web services which can be joined together into customised composite services specific to your needs. Capabilities include AddressBase geocoding, drivetime routing, address validation, deduplication, normalisation, and geographic and demographic data enrichment..

Features

  • Global address validation.
  • Matching and de-duplication.
  • Geocoding and routing.
  • Master data hub to address GDPR compliance
  • Watch list screening.
  • Programmable APIs and web services.

Benefits

  • SaaS ready format.
  • High quality, enterprise solutions online.
  • Easy to embed in your existing applications.
  • Combine Spectrum services with other spatial or territory data.
  • Create custom work flows.
  • Extra processing overhead remains on our servers.
  • We take charge of keeping your additional data up-to-date.
  • Provides ability to address GDPR compliance

Pricing

£1725 per unit

  • Free trial available

Service documents

G-Cloud 11

720370620511586

Ultranyx

Ian Drury

02921 252020

ian.drury@ultranyx.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints Planned maintenance is 6am-10am each Sunday.
System requirements
  • Requires a compatible browser as listed in the Digital Marketplace
  • None required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The Ultranyx service desk is open on working days from 8.00 am to 6.00 pm.
1 hr fix time for P1s
4 hr fix time for P2s
12 hr fix time for P3s are available.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Standard support is included with first year license agreement (20% of cost thereafter).
The Standard Support Agreement includes the following benefits for registered-user customers:
• Unlimited Technical Support during the business hours.
– Includes advice on implementation, optimization and troubleshooting
– All reproducible errors, when operated in Supported Enviroment, are covered
• Access to Worldwide Software Support professionals highly experienced in the use and operation of our applications and who will see your case through to resolution
• Use of remote desktop sharing available at the discretion of Worldwide Software Support

Level 2 Services
24 x 7 Production Emergency Support: Customers requiring a higher level of support in managing potential production-down issues may consider the enhanced 24/7 support option with the following benefits:
• 24/7 access to a Worldwide Software Support Professional
• Up to five additional customer defined points of contact
With Level 2 Services, your calls will also go into a priority queue.

Level 3 Services
Service includes all benefits of Level 1 and Level 2 in addition to access to a Service Relationship Manager (SRM).
• Remote internet based access and problem analysis
• Account status reports and reviews, up to weekly, as required
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started A developers guide is provided online once an account has been created and the online services have been purchased. The comprehensive guide covers descriptions of all the available API calls and SDKs. Once you have registered and logged in, the guide will take you through how to make the first API call.

Training consultants are able to provide product training on a time & materials basis which is not included in the Spectrum OnDemand subscription costs. Rates for consultancy can be found in the SIFA rate card. On site training and user documentation can be provided.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction No data is stored in the service platform
End-of-contract process Contract can be extended or augmented to address business processes and needs

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No difference
API Yes
What users can and can't do using the API The API allows users to build a request and response message in different flavours of C, Java, .NET, XML
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources It's not a multi tenanted platform, however, it can spawn multiple process threads and micro batches to process jobs efficiently and prevent bottlenecks The service is deployed in Amazon Web Services. It can also spawn multiple process threads and micro batches to process jobs efficiently and prevent bottlenecks

Analytics

Analytics
Service usage metrics Yes
Metrics types Percentage availability
Outages
Scheduled Maintenance
Reporting types Regular reports

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Pitney Bowes

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach As it's and on demand web service, the export of the data is part of the web based standards protocol service
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • JSON
Data import formats
  • CSV
  • Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% on the infrastructure supporting the application, none on the application.
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Role based security allows restrictions to management interfaces
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 16/11/2015
What the ISO/IEC 27001 doesn’t cover This is accreditation for the data center services
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The corporate policies and control framework are aligned with the ISO 27001 Information Security Program Management Standards. This includes pragmatic policies, procedures, standards and guidelines to support the information security requirements, with a focus on the most critical assets. This enables us to maximize efficiency and effectiveness by leveraging a common set of controls and policies to comply with many The information security policy framework includes documented policies, procedures, standards and guidelines to support our relevant information security requirements.
There are 2 separate teams one for privacy and one for Information Security

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The servers are monitored through SSCM and all assets are maintained through a central inventory. The servers are scanned and patched for vulnerabilities periodically.
A committee reviews the changes to the server and the configuration. The committee decides based on the test results and the risk involved. The changes are not performed without prior approval from the committee and the stakeholders. The normal change requests go through complete phase of stakeholder approvals, testing and UAT.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Scan is run on servers, once every month using Vulnerability Assessment tool The vulnerabilities are identified, remediation for the identified vulnerabilities are completed within 30 days All stakeholders are informed and the same change management process applies to the remediation process. There are various ways including the VA update and emails where we get inputs on potential threats.
Protective monitoring type Supplier-defined controls
Protective monitoring approach At the desktop Level, AVs are installed and updated which does real time monitoring on potential threats. At the network level, the traffic are regulated through firewall. We also have IDS which analysis traffic and whenever a potential attack is identified an automatic ticket is raised under security incident queue and get resolved based on the severity. The responses are provided based on the severity level.
Incident management type Supplier-defined controls
Incident management approach Multiple IDS devices are situated in the perimeter of the network which continuously monitor the inbound and outbound traffic. A 24x7 team monitors these incidents and provide real time solution. Timely escalations make sure all incidents are worked on priority and necessary patching or fixes are done following the change management process.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1725 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial Details provided upon request

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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