1Spatial Group Ltd

1Spatial Data Integration Cloud Service

FME® is the dominant technology for data extraction, transformation and loading (ETL). The platform powers the Desktop, Server and Cloud software and the solutions of more leading spatial data application vendors than any other technology. As a Platinum Partner 1Spatial provides ETL expertise wherever your data is located.

Features

  • Translate 435+ formats, raster, vector, text, 3D and more
  • Transform geometry, attributes and map one schema to another
  • Identify data flaws and flag or resolve issues automatically
  • Reproject data between coordinate systems and datums
  • Conflate files, sub folders, tables and rows
  • Distribute data to users where, when and how it’s required.
  • Inspect raw data to be inspected and fully visualised
  • Migrate data from database to cloud, cloud to file
  • Automate schedule processes or trigger with an event
  • Connect applications with FME

Benefits

  • Quick to deploy and efficient at managing data volumes
  • Commercial off the shelf software that can be customised
  • Meet requirements, today and tomorrow with a COTS investment
  • Integrates with current infrastructure and GIS applications
  • Reduce costs by automating ETL processes
  • Scale the system as your needs grow
  • Add new formats and services as they become available
  • Re-use skills and processes can be applied to multiple projects
  • Global user base with forums, workshops, established training courses

Pricing

£400 per instance per month

  • Free trial available

Service documents

G-Cloud 10

720010069061746

1Spatial Group Ltd

Dan Warner

01223 420 414

government@1spatial.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Currently the hosting services is Amazon Web Services (AWS), so any constraints largely mirror those of AWS.

FME Cloud is not an extension to any other product, however, FME Desktop is required in order to author the scripts that run on FME Cloud. 1Spatial offers consultancy services to provide these scripts if required.
System requirements
  • Require internet access
  • Require an internet browser
  • Host Server URL needs to be whitelisted on firewall

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1Spatial Support is provided during normal UK business days, 09.00-17.30. Extended hours and specific requirements can also be offered if required. Support cases are categorised in 1 of 4 levels of severity. An initial response time is based on the severity and ranges from 30 minutes to 60 minutes. The target resolution times are also based on severity, ranging from 4 hours to 80 hours. Users raise and initial categorise their support cases via 1Spatial's Online Support Portal, where they also monitor cases. Telephone and email can also be used for support cases.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels 1Spatial offers 3 support levels for software services - standard, advanced and premium. Standard Support Package includes the following benefits: Access to 1Spatial Support Desk Service for raising licensed software service requests with support engineers. 1Spatial Support Desk operates between the hours of 09:00 to 17:30 (UK time), Monday-Friday, excluding local public holidays. Customers can request assistance from Support Desk via email, telephone or online through 1Spatial's Customer Portal. 1Spatial will provide email or telephone assistance to customers to enable communications with 1Spatial’s software engineers during the core hours specified above. Where a fault requires a change in Third Party licenced software, an issue will be logged with suppliers. 1Spatial will pass on suggestions for enhancements to suppliers for supported Third Party software. Advanced Support Package includes the following additional benefits: Assigned Support Lead Access to dedicated Software Installation Engineer Access to consultancy, training, onsite technical support Quarterly Service Reviews Software and Service Promotions 1Spatial Software Beta Program Membership Premium Support Package includes the following benefits: Tailored service to support 1Spatial and supported Third Party software across an organisation or enterprise solution. Could include elements from the Advanced Package. Access to Technical Lead Dedicated onsite support Specialist remote support services
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started To be productive using FME Cloud 1Spatial offers a 2 day FME Server Authoring course that covers everything that a user would need to create ETL processes and host them in the FME Server\Cloud environment. Individuals would be expected to already have demonstrable ability with FME Desktop prior to attending this course. Where a client contracts 1Spatial to undertake all of its ETL process production and management, training courses that we’d typically offer to ‘enable’ the client would not be necessary as 1Spatial's Consultants already have the necessary certification levels. A client undertaking ETL process design, production and management directly can also be further supported by 1Spatial as required at whatever project stages and for whatever tasks it requires, whether it be ad-hoc advice, reviewing Workspaces, through to full solution design and project management. 1Spatial can provide training at its own training facility in Cambridge or on client sites.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction This will be different depending on what has been built for a client, what data is stored on the FME Cloud machine, in what storage mechanism, and in what format it is to be extracted into. 1Spatial is a specialist in spatial data management, and would expect to work with a client to extract the data in the way and format that the specific client requires. As FME supports 435+ formats, there are plenty of options to move the client’s data.
End-of-contract process As a client is most likely to have a specific set of ETL processes scheduled and\or triggered to run on FME Cloud, a transition plan will be constructed as required, specific to that client, for what needs to happen at the end of a contract. It is likely that this will involve the following: - Data extract and provision back to the client - End of service summary report and any other required documentation - Completion Certificate provision.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The application resizes to fit the browser on the device. Additionally any app or mobile system could interact with FME Cloud via the REST API.
Accessibility standards None or don’t know
Description of accessibility Currently, FME does not meet any of the listed accessibility standards.
Accessibility testing Currently, FME does not meet any of the listed accessibility standards.
API Yes
What users can and can't do using the API The FME Server REST API provides a powerful, simple, open web interface to services hosted by FME Server. It allows you to manage workspaces and jobs, submit data for processing, send and receive notifications via multiple protocols, and more. Requests are made through clear, readable URLs. Responses can be formatted in JSON or HTML.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The services offered by FME Cloud can be configured and customised to achieve the users requirements. In addition as FME Cloud makes ETL possible via an API, a client application can interact with FME Cloud using any front end that can issue a URL in the appropriate structure. This can include a custom web interface, an excel spreadsheet, Google Earth, ArcGIS and many more custom and proprietary applications.

Scaling

Scaling
Independence of resources When it comes to scaling FME Cloud, the main consideration is FME Engines. Increasing the number of engines available will give you the most benefit for scaling the data throughput. FME Cloud includes unlimited engines, and during peak demand, it’s possible to scale up to take advantage of the limitless computing capacity of the cloud. During periods of inactivity, you can also scale down to save money.

Analytics

Analytics
Service usage metrics Yes
Metrics types Metrics types:
Analysis and alerting is possible in relation to memory utilisation, primary and temporary disk usage, server load and response time.

Reporting types:
Via the FME Cloud API, through Real-time dashboards and via email notifications or notifications to a communication application such as Slack.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Safe Software Inc

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach In order to export data it is necessary to construct an FME Workspace to translate any necessary data to the required format. As FME supports 435+ formats, there are plenty of options to move the client’s data. Alternatively a client can use their existing solution to export the data into a format that FME can consume directly.
Data export formats
  • CSV
  • Other
Other data export formats
  • FME supports 435+ data formats
  • Raster formats
  • Vector formats
  • 2D formats
  • 3D formats
  • CAD formats
  • XML
  • Database formats
Data import formats
  • CSV
  • Other
Other data import formats
  • FME supports 435+ data formats
  • Raster formats
  • Vector formats
  • 2D formats
  • 3D formats
  • CAD formats
  • XML
  • Database formats

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks All connections are over SSL using high-grade encryption (128-bit, RC4). FME Server uses basic authentication to provide the username and password to the server. HTTPS is configured on all FME Server instances, which encrypts the data and protects user names and passwords from malicious interception of transactions.

Amazon Web Services support encryption in transit with TLS across all services.
Data protection within supplier network Other
Other protection within supplier network Private network.

Availability and resilience

Availability and resilience
Guaranteed availability Whilst some clients will undoubtedly require specific SLA terms, the basic availability offered is based on the "Minutes in the Month" availability principle, with "Monthly Uptime" being the total number of minutes in a given month for which the service is available, and "Monthly Downtime" being the total accumulated minutes that are part of "Minutes in the Month" that have no service access. Downtime excludes announced Maintenance periods. Monthly Uptime % = 100% - (Minutes in the Month - Monthly Downtime) / Minutes in the Month The following Service Levels and Service Credits are applicable to FME Cloud: If monthly uptime is less than < 99.9%, a service credit of 10% applies If monthly uptime is less than < 99.0%, a service credit of 30% applies. 1Spatial Support is available on normal English working days, 09.00-17.30.
Approach to resilience FME Cloud is hosted on Amazon Web Services platform. More information on resilience is available on request.
Outage reporting Outages are reported via an automated alert service.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Standard authentication credentials allow or deny access to all aspects of our service, and this depends upon group membership. Active Directory is also supported for access control.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Amazon Web Services (AWS)
ISO/IEC 27001 accreditation date N/A
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications SOC 1/2

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach Security governance is currently managed in accordance with our ISO 9001:2008 certified Quality Management System, which includes elements of ISO 27001.
Information security policies and processes 1Spatial has developed and implemented a Quality Management System (QMS) in order to document the company’s best business practices, better satisfy the requirements and expectations of its customers and to improve the overall performance of the company. The QMS is certified to satisfy the ISO 9001:2008 standard by our external auditor, LRQA. As part of this, there are a number of procedures that govern security of 3rd party data and access to services. Every employee has a responsibility to follow the QMS procedures, and governance is provided by an Auditing Team of 7 people, all Department Heads, and ultimately the Board.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach 1Spatial's project management model includes formal Change Management/Change Request/Decision Request procedures. When a project is undertaken, the Project Inception and Project Elaboration stages capture and document the agreed scope and approach to change management. In addition, a source code control repository is used to track changes to components and their configuration throughout their lifetime.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Potential threats and their impact and mitigation are dependent upon each individual client's specific requirements. Security patches are always deployed as soon as they are tested and released. Having previously built a cloud-based GIS for a petroleum sector client which is highly vulnerable to denial of service attacks, a specific risk register was collated with mitigation plans. This included using a specialist 3rd party to undertake penetration testing.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach The protective monitoring processes implemented are dependent upon each individual client's specific requirements, although by the very nature of the service being AWS based, it already benefits from CSA CCM v3.0 compliance. When a project is undertaken, the Project Inception and Project Elaboration stages capture and document the agreed protective monitoring that the individual client specifically requires. Response times will also normally be dependent upon the protective monitoring that the individual client specifically requires. These would normally be based on the standard response times offered by 1Spatial Support.
Incident management type Supplier-defined controls
Incident management approach 1Spatial Support provides a standard support service. This can be extended to include custom requirements in a bespoke SLA. In terms of the standard service, clients report incidents by phone, email, or by logging the incident via the Support Portal. A case number is assigned and a Support Analyst takes ownership. Response and resolution times are based on the category and severity of the incident, as initially assess by the user reporting the incident. All incidents can be reviewed and reported on directly by the user.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £400 per instance per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Access to the service is available for an evaluation period. On-premise services can be evaluated for a maximum of 30 days with no charge, whilst an amount of free credit is available for FME Cloud trials. Support uploading data, service familiarisation, and configuration is available, subject to a negotiated agreement.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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