eCom Scotland

eNetLearn

eNetLearn® is the perfect entry-level learning management system for organisations. It is a cloud-based learning platform that allows you to deliver, track, report and evaluate your online learning from a single dashboard gaining insight on your organisation’s learning and development.

Mobile enabled for learner accessibility wherever they are using it.

Features

  • Easy to use learner interface and intuitive user experience
  • Organisation specific branding and engagement messages
  • Mobile-enabled delivery
  • Cloud hosted and scalable
  • Suite of flexible field-based reports
  • Report on who, what, when and how learners progress
  • Wide range of training formats supported
  • News pages to communicate with learners
  • Group feature to manage cohorts of learners
  • Full support to get your LMS up and running

Benefits

  • No training required for your learners; log on and learn
  • On-brand to your organisation and key messages
  • Learners can access using PCs, laptops, tablets and smartphones
  • Confidence of secure system that can deliver learning immediately
  • Agile reporting on learner, group, status and course activity
  • Easy to manage blended learning and curated content approaches
  • Distribute learning news and features to your audience
  • Target content to the needs of different groups of learners
  • Implementation and ongoing administration support in a range of formats

Pricing

£0.26 to £2.75 per person per month

Service documents

G-Cloud 9

719319049738664

eCom Scotland

Emma Dickson

01383 630032

Emma.Dickson@ecomscotland.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Limitations may include; Clients SSL, licensing and browser limitations.
System requirements
  • A stable internet connection of 5Mbps minimum
  • A browser that supports HTML5

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond within 24hrs however some responses may take up to 72hrs.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels A product co-ordinator to assist with training requirements. The training providing can be bespoke and therefore pricing differs and will be estimated on a case by case basis
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Support and guidance for system administrators to implement their LMS – face to face training or using video content. Welcome eMails to users contain customisable text and instructions.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Microsoft Word
  • Video
End-of-contract data extraction Users cannot export data – this is restricted to the Administrator role and would use the onboard report tools to export to csv.
End-of-contract process We would gather all activity data into a spreadsheet and securely send to named Administrator

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing We have an accessible version of this product available, developed with support from RNIB.

The product was tested extensively with a range of assistive technologies eg JAWS, NVDA and the native accessibility features on iPad, iPhone and Android devices.
API No
Customisation available Yes
Description of customisation By adding their logo, colour scheme login page welcome text and registration email text.

Scaling

Scaling
Independence of resources Cloud is load balanced and application optimisation.

Analytics

Analytics
Service usage metrics Yes
Metrics types Real-time reporting for quick analysis of learner activity.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users cannot export data
Administrators can import and export data using csv (templates provided)
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% as per https://www.ukfast.co.uk/service-level-agreement-cloud-hosting.html and reasonable maintenance.
Approach to resilience Information available on request.
Outage reporting Information received via SMS message and follow up phone call along with access to a client dashboard. 24/7 support with UKFAST engineers. Account manager availability.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels User roles to restrict management interface.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security No
Security governance accreditation Yes
Security governance standards Other
Other security governance standards Cyber Essentials.
Information security policies and processes Adhere to principles of ISO27001

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach ECom's formal change management process;
• Appointing a change manager responsible for the proposed changes. • Assuring all proposed changes are evaluated for their benefits and risks, and that all impacts are considered.
• Prioritizing changes so that limited resources are allocated to those changes that produce the greatest benefit based on the business need.
• Requiring all changes are thoroughly tested and that each deployment includes a back-out plan to restore the state of the environment in the event that the deployment fails.
• Ensuring the configuration management system is updated to reflect the effect of any changes.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All applications updated via Sucunia PSI and operating systems patched via WSUS within 14 days and after testing. Regular vulnerability scans performed by penetration tester. Anti virus and anti ransomware installed on all machines
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Syslog Monitoring performed by PRTG server
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach • Incident identification
• Incident logging
• Incident categorization
• Incident prioritization
• Initial diagnosis
• Escalation, as necessary, to level 2 support
• Incident resolution
• Incident closure
• Communication with the user community throughout the life of the incident

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.26 to £2.75 per person per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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