Information DataHub


DataHub is a cloud-based data discovery and data quality software-as-as-a-service for organisations to use in making business decisions.
The application enables an organisation to gain access to accurate, complete, and consistent data through data discovery and data validation of structured and unstructured data.


  • real-time Data Cleansing
  • Data discovery
  • Machine learning record linkage
  • Optical Character Recognition
  • Data Validation
  • Data Quality


  • Merge data from disparate sources
  • Identify duplicate records without programming (Machine Learning)
  • Extract data from unstructred data (images and documents)


£12000 to £15000 per licence per year

Service documents

G-Cloud 10


Information DataHub

Natasha Judge


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints None
System requirements Internet connectivity

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Yes
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Pop chat on website
Web chat accessibility testing None
Onsite support Onsite support
Support levels We have 3 different levels of support, depending on severity.

Level 1 - Critical business impact:
For Severity Level 1 problems, we will begin work on the problem within one hour of notification and handle as the highest priority until the customer is given a fix or workaround. Customers resources must
be made available in Severity Level 1 situations and reasonably cooperate to help resolve the issue.

Level 2 - Significant Business Impact:
Important product features are unavailable with no acceptable workaround. Customer's implementation or production use of
software's products in a primary business service, major applications, or mission critical systems are functioning with limited capabilities or are unstable with periodic interruptions. The software may be operating but is severely restricted.

Level3 - Minimal Business Impact:
Product features are unavailable but a workaround exists and the majority of software functions are still useable. Minor function/feature failure that the customer can easily circumvent or avoid. Customer's work has minor loss of operational functionality.

All accounts are provided with an account manager.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started DataHub is an easy to use and intuitive application. However, we offer the following to new customers;
- Onsite training, as well as user documentation.
- Online training together with user documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We do not store transactional data. However, data provided at registration stage is deleted at the end of a contract, which users can extract by exporting all required information to a csv, excel, or to any database of their choice.
End-of-contract process There are no additional costs associated with end a contract. Simply request for a cancellation of services.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility The service is accessed via a web blink to be provide on purchase of a license
Accessibility testing None
What users can and can't do using the API The application has a user-friendly frontend, and as such shields users from the technicalities of APIs.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The following parts of the application could be customised;
- the front-end
- some data quality and data discovery, and analytics features
- the modifications could be done by either us or the client.
- the modifications can be done by individuals with the technical know-how. (we can assist in training)


Independence of resources DataHub is run on Amazon web Services (AWS), which offers a scalable infrastructure.


Service usage metrics Yes
Metrics types Customer Request Volume.
Average Number of Replies per Request
Resolution Rate
First Response Time
Average Reply Time
Average Time to Resolution
Customer Satisfaction
Reporting types Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users can export their data via flat files or to a database using DataHub export feature.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability DataHub is run on AWS, and as such provides a resilient infrastructure service that is always available. However, in the event of a shutdown, a backup server is automatically started, hence users are provided with uninterrupted service.
Approach to resilience Available on request
Outage reporting Outages are reported via email alerts to admin users.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access to all functions of DataHub are password-restricted. Passwords are automatically generated by the system, which we do not have access to.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes We adhere to the following information security
-Email Policy.
- Internet Acceptable Usage Policy.
 -Software Policy.
 - Acceptable Usage Policy and Personal Commitment Statement.
 -Computer, Telephone and Desk Use Policy.
 -Remote Working Policy.
 -Removable Media Policy.

The following policies are indirectly relevant to one or more of the above policies

- IT Access Policy.
- Legal Responsibilities Policy.
 -Human Resources Information Security Standards.
 -Information Security Incident Management Policy.
 -Communications and Operation Management Policy.
 -IT Infrastructure Policy.

CIO – specializes in translating business initiatives into security and risk management requirements and programs that must be implemented to support the corporation’s goals and objectives; manages the IT Manager and Business Leader.

IT Manager –specializes in technical security issues including security architecture, engineering, and monitoring network and web application firewalls, intrusion prevention, data leakage; manages the technical security requirements such as configuration and vulnerability management; reports to the CIO

Business Leader – focused on the business requirements and enabling the business to meet their objectives; acts as the liaison between the business and the information security group.

Adherence to security policies is embedded in members of staff contract letters.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our development roadmap could be provided on request.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We assess vulnerability using the following methods

Vulnerability scanning

This automated process assesses our application for vulnerabilities and weaknesses. It performs a web application vulnerability scanning to discover any web application vulnerabilities

Penetration testing

We perform a penetration test to exploit weaknesses and vulnerabilities within our software using both automated and manual testing.

Vulnerability assessments

We perform Vulnerability assessment to include vulnerability scanning as well as vulnerabilities not particular to technology such as policies, processes and standards.

Patches are deployed within 1 hour of identification of a threat.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We carry out the following to identify potential compromises;
- Audit event written to log;
- Logs recorded to database. Events of interest passed to Manager for action.
- Events of interest are compared to alert definitions and if they match they are alerted as incidents, else recorded for reporting and investigation

When potential compromises are identified, the consultant escalates it to a manager for onward further assessment and resolution.

Incidents are addressed within 1 hour of identification.
Incident management type Supplier-defined controls
Incident management approach We follow these steps to address incidents;
-Incident detection and recording
-Incident reporting and communication
-Priority Classification and initial support
-Investigation and analysis
-Resolution and record
-Incident closure
-Incident ownership, monitoring, tracking and communication
-Establish incident framework management
-Evaluation of incident framework management

Employees are provided with access to incident reporting template that they are required to complete in the event of an incident. The report is then passed on to a manager for assessment.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £12000 to £15000 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The free 14-day trial includes use of all DataHub functions.
Link to free trial


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