An Artificial Intelligence based Natural Language Processing software that enables the automated extraction and classification of structured data from unstructured data sources such as word documents, pdfs, web pages, xml files, scanned documents and other.
- Flexible input: word, pdf, web pages, document scans
- Export to multiple database and knowledge base formats
- Big data processing capabilities
- Secure Public cloud/Private cloud/Hybrid cloud or on premise deployment
- Named Entity Recognition (NER) and text classification
- Extract structured data from unstructured sources automatically
- Classify data according to predefined classes
- Increase staff ability to process documents
- Clear up paperwork backlogs
- Draw new understanding from your stored data
£1600 per user per month
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Evolution Artificial Intelligence ltd
+44 207 0417121
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||We reserve the right to perform planned maintenance activities with prior notification.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Within 1 hour Mondays-Fridays 9am-5pm|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||WCAG 2.0 AA or EN 301 549 9: Web|
|Web chat accessibility testing||All delivered user facing web interfaces are WCAG 2.0 AA compliant, in our software development lifecycle we enforce accessibility standards and periodically test together with assistive technology users.|
|Onsite support||Yes, at extra cost|
A basic level of support is included in all standard contracts. For each contract a Technical Account Manager is appointed.
We provide 9-5 Business Days support with 1-hour initial response to critical issues.
Basic Level + On-site support
Additional on-site support is charged at our published SFIA rate card.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||We provide extensive consultancy during project initiation. This includes system configuration, onsite training, support and user training and documentation.|
|End-of-contract data extraction||Transcribe is essentially a data extraction tool, so users are extracting data as they use it. Individual projects can be set up and stored on the system, and when the contract ends, the user can simply download all this data, in open JSON format. We can provide assistance in this matter.|
We charge an annual subscription based on the number of users.
Included in the price is a team data allowance.
If the data allowance is used up extra data can be purchased.
Consultancy work and project planning are additional to the contract and are chargeable at our day rate.
At the end of the contract access to the system is suspended.
All data stored on our system at the point of contract end can be downloaded in an open format (JSON), or the subscription renewed. After contract termination data will be permanently removed.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||No|
|Accessibility standards||WCAG 2.0 AA or EN 301 549|
|Accessibility testing||All delivered user facing web interfaces are WCAG 2.0 AA compliant, in our software development lifecycle we enforce accessibility standards. All supplied web interfaces are tested by independent accessibility consultants.|
|What users can and can't do using the API||We provide an industry standard REST api to interact with our systems.|
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||Our systems can be customised to suit specific client needs. All customisation should be performed by authorised consultants.|
|Independence of resources||'Transcribe & Classify' can be hosted using a workload management strategy on scalable systems. Each user gets a dedicated instance/amount of CPU processing capacity. Autoscaling is built into our hosting, ensuring that system resources increase depending on the number of users that are logged on.|
|Service usage metrics||Yes|
System metrics for precision, recall and F1 will be measured during the setup phase of using 'Transcribe & Classify'. This determines when the system is ready to go into production mode and run on batches of documents.
Batch reports are prepared for each system run covering precision, recall and F1 metrics, as well as numbers of records processed, rows of data extracted.
|Reporting types||Reports on request|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||
Outputs generated can be exported to downstream systems such as SQL databases e.g. MySQL, or a graph database standard e.g. NEO4J.
Raw data in open and documented JSON format is also provided.
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
We host our service on AWS, our SLA ensures monthly uptime percentage of at least 99.95%.
If services do not meet this standard in any one month, a service credit is offered to the user and used against the following month account balance, we extend these same terms to our service users.
Between 99-99.95% uptime, a service credit of 10% of the current month total for that service will be applied to the following month's account.
Below 99% availability, a service credit of 30% of the current month total for that service will be applied to the following month's account.
|Approach to resilience||Our datacentre setup is hosted on Amazon web services and our strategy and procedures for resilience are available on request.|
|Outage reporting||System outages are reported via email alerts.|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||To be completed|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users receive audit information on a regular basis|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||Security governance is managed within the organisation through the CTO setting and documenting standards, protocols, and procedures.|
|Information security policies and processes||
Chief Technology Officer (or equivalent) is responsible for overseeing all aspects of information security, including but not limited to:
creating and distributing security policies and procedures
monitoring and analysing security alerts and distributing information to appropriate information security and business unit management personnel
creating and distributing security incident response and escalation procedures that include:
maintaining a formal security awareness program for all employees that provides multiple methods of communicating awareness and educating employees (for example, posters, letters, meetings)
System and Application Administrators shall:
monitor and analyse security alerts and information and distribute to appropriate personnel
administer user accounts and manage authentication
monitor and control all access to data
maintain a list of service providers
ensure there is a process for engaging service providers including proper due diligence prior to engagement
maintain a program to verify service providers’ PCI-DSS compliant status, with supporting documentation
The Human Resources Office (or equivalent) is responsible for tracking employee participation in the security awareness program, including:
facilitating participation upon hire and at least annually
ensuring that employees acknowledge in writing at least annually that they have read and understand the company’s information security policy
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||We utilise a standard ITIL change management workflow. We ensure that all proposed changes are evaluated for their benefits and risks, and that all impacts are considered. We require that all changes are thoroughly tested and that each deployment includes a back-out plan to restore the state of the environment in the event that the deployment fails. Each change that occurs will be evaluated for its impact on security.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
Internal and external network vulnerability scans run at least quarterly and after any significant change in the network.
Annual internal vulnerability scans must be performed by internal staff or a 3rd party vendor and the scan process has to include that rescans will be done until passing results are obtained, or all High vulnerabilities as defined in PCI DSS Requirement 6.2 are resolved.
Annual external vulnerability scans must be performed. Scans conducted after network changes may be performed by the company’s internal staff. The scan process should include re-scans until passing results are obtained.
|Protective monitoring type||Undisclosed|
|Protective monitoring approach||
Our Vulnerability Management Policy states: "Evolution AI will run internal and external network vulnerability scans at least quarterly and after any significant change in the network (such as new system component installations, changes in network topology, firewall rule modifications, product upgrades).
Annual internal & external vulnerability scans must be performed by Evolution AI by internal staff or a 3rd party vendor ensuring passing results are obtained, or all High vulnerabilities as defined in PCI DSS Requirement 6.2 are resolved. Evolution AI maintains a Security Management / Incident Response Plan.
|Incident management type||Undisclosed|
|Incident management approach||
When a security incident occurs, or is suspected, the security officer should investigate as follows:
Try to identify at a high level what damage has been done.
Alert management and begin informing all relevant parties.
Start a written event log.
Limit the damage to your customers, your company, and preserve information about the attack.
If the attack affected computers, DO NOT use the computers: DO NOT log on to them, DO NOT turn them off. DO disconnect them from all networks and connections.
An incident report is then produced by the security officer.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£1600 per user per month|
|Discount for educational organisations||No|
|Free trial available||No|