W3Partnership Limited

W3Partnership W3 Smarter Integration Platform

W3Partnership’s Smarter Integration Platform is a solution that provides a set of pre-built patterns, common technical services and transport adaptors to allow clients to provision integration services in a consistent, repeatable manner either as a Cloud, on or Hybrid solution.

Features

  • Message integration application
  • Hosted solution
  • Cloud services
  • Data migration
  • Business Services
  • PaaS
  • Project
  • B2B capability
  • API development

Benefits

  • Assured delivery of digital data
  • Highly secure – PGA certified OFFICIAL
  • Faster Intergration project times
  • Bundled price for simple procurement
  • No hardware procurement
  • Fast request and response criteria
  • Pre built integration patterns simple to use
  • Support for SOAP / REST / JSON services
  • Conversion between different protocols, File, FTP, HTTP, REST, JMS, MQ
  • Saave costs.No need for development teams, coders.

Pricing

£300 to £1100 per unit per day

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

717252977758531

W3Partnership Limited

Stephen Gordon

08458685041

stephen.gordon@w3partnership.com

Service scope

Service scope
Service constraints Not applicable
System requirements
  • IBM software IIB and MQ
  • Mulesoft Anypoint software
  • Enterprise Service Bus

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 working hour first response SLA for questions logged via our service desk. Depending on the complexity of the question if an answer cannot be provided within the first response a typical question would be answered in full within a working day.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Full support services are provided as standard via the W3PartnershipService Desk. The Service Desk is open Mon-Fri 07:00 - 17
:00 and is manned by 1st/2nd line support engineers. The service desk has direct escalation to the operations team where full 3rd line support is provided.
Full out of hours support is also provided for all P1 and P2 incidents with clear escalation paths.
We also provide additional support services such as O/S and application monitoring, server support, patch management, managed backup, and managed DR services. Pricing is provided either per server or as a flat service fee depending on the size of the environment.
All customers are allocated a service delivery manager who is responsible for ensuring the smooth delivery of the service, acts as an escalation point for all incidents, and provides full monthly service reporting.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Our services are simple to consume requiring only a browser (and in the case of VMware vCloud a small plug in to be installed. New customers are asked to provide us with a list of authorised contacts and permission levels with whom we can engage and those nominated individuals are provided with documentation and if need be training on how to contact us for support, how to access the ticketing and monitoring portals and how to use VMware vCloud. Included in the package is technical days to be called off to configure and install all software and create intergartion "Patterns"
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction The customer is able to take copies of all data it requires at the end of an agreement term. Please see section 9.4 for details of the data migration process. Additionally if the customer wishes to have copies of the virtual machines for deployment for example into another cloud, these can be securely exported in the OVF format via SSL. ISO images can also be securely downloaded via SSL.
End-of-contract process All patterns created and implemented on "named" platform will remain with the client to be used going forward. All software installed will remain the property of the client, subject to software vendors terms and conditions, including software subscription fees and services terms and conditions and subject to the terms and conditions of the hosted platform

Using the service

Using the service
Web browser interface Yes
Using the web interface We have a vCloud Director portal to allow customers to fully manage their environment, such as building, editing and removing resource.
Web interface accessibility standard WCAG 2.0 AAA
Web interface accessibility testing We have not undertaken any direct testing with assistive technology although the vCloud Director Portal provided for customers to access the environment has undergone rigorous assistive technology testing from VMware. Therefore the W3Partnership IaaS is able to support users with disabilities and special requirements.
API Yes
What users can and can't do using the API All actions that you can perform by the GUI can be achieved via API.
API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
  • Other
Other API automation tools
  • Ernest
  • Powershell
API documentation Yes
API documentation formats
  • HTML
  • ODF
  • PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
  • Other
Using the command line interface All actions that you can perform by the GUI can be achieved via the CLI

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Storage is sold based on fixed IOPS, meaning performance is guaranteed irrespective of other user requirements. We can also provide dedicated virtual and bare metal resource for customers who want to further protect their environment.

All customers pay for reserved bandwidth. Carrenza monitor shared inbound connections at our peering level. If a customers usage becomes unusually high we will be alerted. Where necessary customers traffic will be restricted or black holed (in a DDoS attack) to protect our other customers bandwidth requirements. DDoS service options, both Layer 3/4 and Layer 7, are available as chargeable services should customers require.
Usage notifications Yes
Usage reporting
  • Email
  • SMS
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Availability
  • Running Services
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach SAN storage encrypted at rest. Customer can use own encryption at the OS level
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Server states
  • Data repositories
Backup controls Backups are configured to the customers requirements via the service desk.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Virtual Private Networks, Dedicated firewall contexts.
Private WAN service.

Availability and resilience

Availability and resilience
Guaranteed availability W3Partnership offer a 99.99% availability SLA on all components up to the OS.
Approach to resilience All components have been built in fully resilient pairs. With fully resilient networking links between all components and to external third parties, including multiple ISPs. For host availability Carrenza use VMware’s HA failover for redundancy.
Outage reporting All infrastructure is monitored on the network 24/7. Should there be an outage monitoring alerts are sent to the Carrenza operations team via e-mail and SMS.

Identity and authentication

Identity and authentication
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Only authorised contacts are granted access rights to W3Partnership allowing them to connect to the secure VPN to manage their service. The Service Desk for support will only accept requests from authorised contacts. Communication with anybody at Carrenza will need to be pre-approved by a known individual in writing.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LRQA / 19/11/2015 – last surveillance visit from LRQA:
ISO/IEC 27001 accreditation date 25/01/2017
What the ISO/IEC 27001 doesn’t cover A.14.2.1 Secure development policy (NEW) and A.14.2.7 Outsourced development
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Not disclosed
PCI DSS accreditation date Not disclosed
What the PCI DSS doesn’t cover Not disclosed
Other security certifications Yes
Any other security certifications
  • ISO 27001-2013
  • PCI-DSS
  • Cyber Essentials
  • PSN & OFFCIAL

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes "Information Security Policy
Acceptable Use Policy
IT Access Control Policy
Asset Management Procedure
Change Management Policy
Clear Desk and Screen Policy
Document Control and Records Management
Incident Management Procedure
Information Control, Classification and Exchange Policy
Internal Audit Procedure
Media Handling and Disposal Policy
Mobile Devices Policy
Physical Security Policy
Risk Management Procedure
Supplier Security Policy
Supplier Management Procedure
Work from Home Policy
Other relevant policies"

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change management is performed for all changes at Carrenza. All non-standard changes must be pre-authorised by going through a peer, senior and CAB approval process. Standard changes are created in template form and are approved in CAB before being implement into Change controls.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Carrenza run an internal penetration test once a week. All reported vulnerabilities that are reported are categorised into priority depending on the severity and a case is logged with the operation team who will fix the vulnerability under the time frames dictated by Carrenza security standards. This conforms to the PCI-DSS standard.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Carrenza have a protective monitoring system where all logs are centralised and checked on a daily basis for security breaches using several key search filters. Alerts are sent out for high risk activity and are pro-actively responded to by the operations and security teams. This conforms to the PCI-DSS standard.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Carrenza operate an ITIL aligned incident management process with associated procedures for security related incidents. The process has a clearly defined governance framework, including roles & responsibilities, clear policies and associated KPIs. This process conforms to PCI-DSS.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate The Carrenza cloud is multi tenanted and is logically partitioned between its customers using virtual private networks safe guarded from each other using dedicated firewall contexts. The self-service portal only allows access to the resource that has been granted to that particular customer at login and they cannot see or control other areas.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £300 to £1100 per unit per day
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Upto 2 months POC free of charge with an agreed scope limited to one integration work stream. After two months contract term is 12 months.

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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