TERMINALFOUR

TERMINALFOUR - PXL CDN - Content Delivery Network with media & image optimisation

TERMINALFOUR PXL is a Content Delivery Network that not only speeds up the delivery of your websites but also reduces the download size of your media assets. The impact of this is that your website can load two to three times faster offering an excellent user experience to users overseas.

Features

  • Content Delivery Network
  • Firewall
  • DDOS attack prevention
  • Faster website delivery
  • Image & media optimisation
  • CMS independant
  • Device detection

Benefits

  • Faster website delivery
  • Optimisation of content to mobile devices
  • Security & DDOS monitoring
  • Up to 99.999% uptime
  • Auto scaling
  • Managed service 24/7/365
  • Device dependant Image & media optimisation

Pricing

£500 per terabyte per month

  • Education pricing available

Service documents

G-Cloud 10

715873126019518

TERMINALFOUR

Susan Dunne

01753 542 234

tenders@terminalfour.com

Service scope

Service scope
Service constraints Based on bandwidth consumed by website visitors. For example, our standard package includes 1Tb of data transfer per month.
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times TERMINALFOUR will provide fixes or work arounds as soon as practicable and will provide regular updates on the progress of the resolution process at times agreed with Client or according to the following time scales

Priority Level Response Time Escalation/Resolution
Priority 1 Issue 2 working hours 4 working hours
Priority 2 Issues 4 working hours 8 working hours
Priority 3&4 Issues 8 working hours 48 working hours

24/7 Monitoring as Standard. Application support agreement provides telephone support weekdays 9:00 am – 5:30 pm to all our clients.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Support levels include:
24/7 Monitoring (cloud hosted clients - included as standard)
Application Support (office hours included as standard)
Onsite Support & Consultancy (based on daily rates)
Account Management (included as standard)
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The product can be used out-of-the-box with documentation or we can provide a full setup engagement based on what you are looking to achieve. Training is also provided onsite or remotely.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction There is no need to extract data as the CDN is just caching data in your control.
End-of-contract process 30 Days after notice of termination the CDN service will be closed down and any cached data will be deleted.

Using the service

Using the service
Web browser interface No
API No
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface Command line (remote access or SSH) is available by request only and is subject to the signing of a document confirming what activities are permissible to avoid invalidating your SLA.

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Auto scaling is optional and dependent on the service selected.
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Network
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Amazon Web Services

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Contractual commitment is 99.9% up-time although our average experienced uptime over the past 2 years is > 99.999%.
Approach to resilience Available upon request.
Outage reporting Email and alerts through our service desk product. Live access to uptime Cloudwatch API.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Comprehensive user rights and roles are configured to ensure that users can only access the settings allowed. Every activity is also tracked and logged.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BM Trada
ISO/IEC 27001 accreditation date 20 Oct 2015 (first accredited)
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 11/11/2016
CSA STAR certification level Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover N/A
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001 Information Security and data protection brings supreme importance to data for organisations globally. Business who are accredited to this standard are safeguarding both their client and company data against potential threats. By integrating a robust information security management system(ISMS), TERMINALFOUR is ensuring that the quality, safety, service and product reliability of your organization has been safeguarded to the highest level. All TERMINALFOUR employees are required to report anything that has the potential to be a risk to our ISMS manager via our ticketing system. It is his responsibility to action, investigate and where required mitigate the risk. TERMINALFOUR has 30 policies spanning all aspects of our activities including patch management, customer data protection, encryption, supplier relationships and physical access controls. As an ISO 27001 accredited organisation we must ensure and provide evidence that we have the correct policies in place and that they are followed. To ensure our compliance we conduct internal audits across all policies, have regular ISMS updates as part of our quarterly update sessions and a monthly ISMS update email is sent to all employees.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All server and application changes are version controlled and managed through a change management process. Our change management process is controlled through our ISO 27001 processes.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach TERMINALFOUR has a dedicated Incident Response process to respond to and document security incidents. The process enables TERMINALFOUR to react quickly to security events and help protect customer data and network uptime. Incident Discovery- TERMINALFOUR proactively monitors various security incident reporting channels. Reports are assessed by our hosting/client support team and issues are escalated. Incident Reporting- Any/suspected security weaknesses in systems/services are required to be noted. Once the incident or security event is noted management ensure a quick, effective, and orderly response. Security breaches are treated as a number one priority and actioned immediately inline with our ISO 27001 processes
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach TERMINALFOUR has a dedicated ISO27001 Policy to respond to/document any potential compromises. The process enables TERMINALFOUR to react quickly to compromising situations. Our support center monitors both server health and security, 24/7. Incident Discovery- TERMINALFOUR proactively monitors Security Information and Event Monitoring channels. Reports are assessed by our hosting/client support team and issues are escalated. Incident Reporting- Any security weaknesses in systems or services are required to be noted. Once the incident/security event is noted management ensure a quick, effective, and orderly response. Incidents are treated as a number one priority and actioned immediately inline with our ISO 27001 processes.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach TERMINALFOURs client support department has pre-defined processes in place to cover every aspect of their role under ISO 9001 and ISO27001. Clients can report incidents to TERMINALFOUR though our client support channels. The incident is then actioned, investigated or escalated as required. Incident reports depend on the type of incident, for example if users are reporting a general incident or a security incident. TERMINALFOUR has ISO 9001 and ISO27001 processes in place to ensure all reported incidents and incident reports are handled quickly and efficiently.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £500 per terabyte per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
Return to top ↑