Change Management Partners Ltd

LINQ Information Flow Modelling & Decision Support from CMP

Information Flow Modelling SaaS capability: LINQ enables organisations to understand the Information Supply Chains that connect information sources to business outcomes, and provide the insights to improve the efficiency and effectiveness of information and how it is used and acted upon to better enable Business Transformation to happen

Features

  • SEE your organisation and dependencies in a new way
  • SOLVE business transformation challenges and cloud migration faster
  • SHARE insights with partners/supplies to optimise your service levels
  • Dynamic Information Flow Modelling
  • Business Transformation Decision Support and analytics
  • Digitisation of Decision Support and new agile processes
  • Visualisation of Information Supply Chains dependencies
  • Fast Current State Capture and future state modelling
  • Cost / Value Dashboards
  • People / Utilisation Dashboards

Benefits

  • Capture the current state of the organisation’s information flows
  • Understand business value and cost across your information supply chains
  • Prioritise Investment based on tangible evidence/ROI understanding
  • Make digitisation investment on fact-based needs of users/partners
  • Share strategic transformation insights with key stakeholders
  • Enable smarter decisions about Cloud services migration
  • Enable an incremental approach to IT change and digital upskilling
  • Enable business transformation through understanding the value of information
  • Full independent consultancy support and change advice
  • Full collaborative working anywhere

Pricing

£4 per person per month

Service documents

G-Cloud 9

715661068546390

Change Management Partners Ltd

Russ Charlesworth

0845 056 4207

russ.charlesworth@changemp.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Various BI tools and Softools
Cloud deployment model Private cloud
Service constraints LINQ is supported on browsers only: Chrome, IE 11, Edge, Firefox
System requirements
  • Browser support - Chrome, IE 11, Edge, Firefox
  • OS support – Windows 7, Windows 10, iOS
  • JavaScript enabled browser
  • Cookies must be enabled

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Weekend response times are longer but typical turnaround is within 24 hours
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels LINQ as SaaS based product is highly intuitive and requires very little direct support. All LINQ tools contain high levels of online support as Level 1 help. For more comprehensive support this can be provided as required at an agreed cost in addition to CMP’s standard implement of your LINQ service which includes training a LINQ trainer. The in-house capability has shown to be the best help as its from your known support structure in much the same way as you would self-help with using a Microsoft Office 365 type of product. Technical support, access/security is provided through the dedicated Level 2 support provided by LINQ. Technical help to client Administrators and internal technical staff is via the email ticket system and all specific levels of support required can be defined in the Service Level Agreement, which forms part of the standard contract for each individual client, including any special on-boarding requirements.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started CMP can provide onsite training as required to suit the programmes or any organisations needs. There is an extensive range of free online training resources available including a full set of user documentation which is available directly and online. Specific web-based instructor-led training can be provided at additional cost.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction LINQ Users can export their data as an Excel Spreadsheet (XLSX) at any time during the contract and on termination
End-of-contract process Immediately before the end-of-contract, the customer will be reminded to export their data as an Excel Spreadsheet (XLSX) at their own cost. At the end-of-contract, customer access will be terminated, all customer data will be deleted. Once deleted, customer data is irrecoverable and will need to be recreated from scratch

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None but a minimum screen resolution 1280x720 is required for optimal use
Accessibility standards None or don’t know
Description of accessibility Not applicable
Accessibility testing Not applicable
API No
Customisation available Yes
Description of customisation Reporting outputs can be customised to suit each operating environment and branded to each organisation/programme

Scaling

Scaling
Independence of resources LINQ is built on AWS’s EC2 with managed services provided by Rackspace. As such, service performance is constantly monitored and will scale elastically as demand increases. Consequently, a customer’s performance remains independent of other users’ demands

Analytics

Analytics
Service usage metrics Yes
Metrics types User access and use plus all the workflow data set, number, size, function etc. covering;
Business value
Cost of activities at task level
People cost and utilisation measures
effectiveness metrics
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold LINQ applications

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach LINQ exports data as a Excel Spreadsheet (XLSX) file, primarily to support the external analysis of the data to support additional business insights. Specifically, Softools dashboard and reporting applications are also available on G-cloud to support this capability (export contains all node and edge properties but does not include connectivity).
Data export formats Other
Other data export formats XLSX
Data import formats Other
Other data import formats None

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks LINQ uses https encryption outside the AWS environment.
Data protection within supplier network Other
Other protection within supplier network Within AWS, the data is not encrypted but the firewalling at AWS provides the necessary protection.

Availability and resilience

Availability and resilience
Guaranteed availability LINQ uses AWS’s EC2 cloud with automatic in-region failover, monitored by Rackspace’s Aviator Managed Service. In the event of an infrastructure failure, AWS will stand up another instance to support LINQ under the agreed SLA. Full guaranteed availability options can be provided and agreed to match specific client needs if required.
Approach to resilience LINQ is based on AWS’s EC2 cloud, supported by Rackspace’s Aviator Managed Service. Rackspace is a resilient platform that represents AWS best operational practice. Beyond that, all of LINQ’s critical business systems are cloud-based, ensuring that our business remains resilient to disruptive events so direct support/business continuity is assured.
Outage reporting LINQ uses Rackspace’s managed services for AWS to provide the monitoring of LINQ and AWS services. In the event of an outage affecting LINQ customers, Rackspace will immediately notify LINQ support staff who in turn will notify customers of the situation. In the event that a service outage is required for LINQ application, e.g. maintenance, customers will be notified of the planned outage which will be planned to occur out of normal business hours.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Other
Other user authentication The LINQ application is accessed via an SSL connection and requires a username and password to access but is also includes role-based security. Customer data is segmented in the database with a unique key for each customer and individual user roles. LINQ, in partnership with Rackspace and AWS, continuously work together to minimise the attack surface of the LINQ platform and where any concerns are identified appropriate step and policy updates are put into place.
Access restrictions in management interfaces and support channels All administrative functions are tied to user roles which are enforced by the full application stack.
Access restriction testing frequency At least once a year
Management access authentication Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 AWS with third part
ISO/IEC 27001 accreditation date See AWS trust centre
What the ISO/IEC 27001 doesn’t cover See AWS trust centre
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date See AWS trust centre
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover See AWS trust centre
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes LINQ stores metadata that describes an organisation’s information flows in terms of processes, information entities, systems and people. Security of this metadata is critically important to LINQ’s customers and therefore to LINQ Ltd. Our policies and processes have covered all facets of information security from infrastructure to platform design to operations and support. LINQ follow AWS best-practice in terms of design, implementation, change processes and monitoring of our cloud infrastructure. The software development lifecycle is carefully controlled in terms of how code is written, tested and deployed to ensure that information security standards are always maintained.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach LINQ’s SCM process follows ITIL best practices. Configuration items are documented and kept up to date. Changes to configuration are fully tested in a staging environment to gain approval for production rollout. Application of configuration changes into the production environment is restricted to authorized team members. Post implementation of configuration changes are audited to ensure expected operation
Vulnerability management type Supplier-defined controls
Vulnerability management approach LINQ uses the Rackspace Aviator Managed Service for AWS. This service provides a monthly audit of platform vulnerabilities in accordance with AWS best practice. LINQ support is notified when action is required. If a customer requires a more specific assessment, LINQ allows vulnerability assessments to be performed by prior arrangement and at the customers’ expense
Protective monitoring type Supplier-defined controls
Protective monitoring approach LINQ uses the Rackspace Aviator Managed Service for AWS (see https://www.rackspace.com/managed-aws/features for more information). This provides a continuous protective monitoring of the LINQ platform. LINQ use AWS trusted advisor and Rackspace Compass tools to provide regular tests of its security process and controls to ensure they follow AWS best practices.
Incident management type Supplier-defined controls
Incident management approach LINQ’s incident management approach is based on the ITIL incident management process. LINQ works to ensure that normal operation is restored quickly and business impact is minimized.

Incidents are logged and assigned a priority. Incidents are investigated and the resolution recorded. A change request may be raised to resolve an incident.

The use of the Rackspace Aviator managed service ensures the following infrastructure response times:
• Emergency: < 15 min
• Urgent: < 1 hour
• Standard: < 4 hours

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • New NHS Network (N3)
  • Joint Academic Network (JANET)

Pricing

Pricing
Price £4 per person per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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