Keytree Limited

Workplace Sensor Services on the Matrix Detect IoT Gateway

Matrix Detect is the Internet of Things (IoT) platform for Matrix Booking.
Using the standard Matrix API clients have access to a wide range of sensor services including occupancy, flow (people counters), proximity and environmental sensors.


  • Advanced Space Usage Analytics
  • Occupancy and Flow sensors
  • Open Platform to accept 3rd party sensor feeds
  • Assisted implementation or self-serve implementations
  • Advanced real time reporting
  • Integraton to core Matrix Booking resource management suite
  • Flexible pricing to suit customers requirements
  • Environmental sensor feeds provide heat, light, noise and air quality
  • People counter sensors enable real time usage of open spaces
  • Hardware agnostic approach enables collaboration with multiple vendors


  • Advanced resource usage analytics enabling improved resource management decisions
  • Predictive analytics based on historical data
  • Real-time resource usage reports
  • Sensor agnostic system so can work with your current supplier
  • Short term packages available to ad-hoc enable space assessments
  • Packages to include full installation and training
  • Hardware agnostic approach enables collaboration with multiple vendors
  • Modular approach allows clients to build complex solutions over time
  • Co-innovation team enable client specific applications and support
  • Decoupled integration ensures that IoT solutions are future-proofed


£200 per instance per month

Service documents

G-Cloud 10


Keytree Limited

Keytree Public Sector

44 2036912936

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements None required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times depend on the priority level given to the question or issued raised. At our highest priority (P1) responses are within an hour during standard UK business hours

Our standard weekend support is not included.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Matrix Booking will work with customers to set up the support process during the implementation process. 1st Level support is provided by the customer help desk or service desk. Keytree provide 2nd and 3rd level support for the application.

Client service desks have access to the Keytree Global Service Management desk via the support portal. A 24-hour emergency phone line is also available for Priority 1 issues.

All standard support for Matrix Booking is free of charge as it is covered in the subscription costs.

Matrix Booking are happy to provide a service delivery manager for all Enterprise accounts
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Keytree have a team of consultants dedicated to enabling on-boarding customers onto the Matrix Detect service covering all aspects of the setup, Sensor selection, installation, configuration and integration where required.

Customers can be up and running on the platforms within a day. The sensors come with semi-permanent fixtures so they are secure but simple to move if customers wish to analyse a different area of the building.
The Matrix team will offer professional advice and technical assistance including:
• Project management
• Sensor positioning and calibrating
• Reporting and Analytics – including bespoke reporting.
• Systems integration to Matrix Booking
• Systems integration to other smart building systems.
• Space and resource planning - Thought leadership
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Matrix Detect is a subscription based SaaS system.
When a subscription ceases, clients have access to extract any current data for a period of 30 days.
End-of-contract process Matrix Detect is a subscription service.

Clients have 30 days free access to the existing data following the end of a subscription. Following this period access to the system will be removed.

Clients can extract reports and data from the user interface at any time.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Users can access the HTML5 based analytics on mobile browsers
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Matrix Booking has been through considerable interfaces testing, carried out by AbilityNet using assistive technologies including Jaws and NVDA.
What users can and can't do using the API Matrix Booking's API is used for bespoke applications and developments, rather than for general usage.

The API is open but is not published at this time. The Matrix Detect API allows third party sensor systems to integrate via RESTful API calls and Json. A shared mapping table allows 3rd party sensor data to be used within the core Matrix Booking application.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Matrix Detect is an open integration platform for IoT device feeds.
Users can choose the types of data feeds and the hierarchy structure they wish to report on.

Customisation is limited to the administration users.

The ability to customise the platform will depend on the type of sensor chosen. For standard PIR sensors the users can configure a variety of thresholds which drive the analytics engine.


Independence of resources Access to Matrix Booking wouldn't be affected by the number of users accessing the system.

As a software-as-a-system, based on SAP Cloud platform, we are able to scale to demand. Furthermore the Matrix Booking platform performance is constantly monitored with alerts processes if any aspect of performance breaches the pre-set thresholds.


Service usage metrics Yes
Metrics types Matrix Booking will provide customers with a variation of metrics, including resource utilisation, user activity and occupancy reports.
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Matrix Detect is a subscription service. Clients have 30 free access to the existing data following the end of a subscription. Following this period access to the system will be removed. Clients can extract reports and data from the user interface at any time

Data can be exported in a .CSV or .XLS format
Data export formats
  • CSV
  • Other
Other data export formats
  • Microsoft Excel
  • CSV
  • PDF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network Our data is encrypted in transit and at rest.

Availability and resilience

Availability and resilience
Guaranteed availability Matrix Booking will provide 99.5% availability in any subscription month. A subscription month will be considered to be a calendar month during which the client has had a full site subscription for the entirety of the month.
Approach to resilience Matrix Booking operates on the SAP Cloud Platform, hosted in SAP’s security certified data centres. The data is stored in Germany with a backup stored in The Netherlands. The information security processes have been examined and Keytree hold a ISO27001 certification.
Outage reporting Matrix Booking will send out advance email notifications of any service outages to all customer administrators. We will continue to send reminders before the outage and then send out further email notifications confirming the service has been restored.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Matrix Booking has specific roles for the administrators, meaning that only admin users will be able to access the management interfaces of the service. The administrators are controlled within the Matrix Booking web interfaces. The support channel is a separate tool entirely from Matrix Booking and therefore we are able to give access to the requested users.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS International
ISO/IEC 27001 accreditation date 20/06/2013
What the ISO/IEC 27001 doesn’t cover Nothing.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Matrix Booking follows ISO 270001, which outlines our processes and is used to continuously improve our internal policies and processes. We have a strong IT Governance process driven from the CTO through technical architects into all projects and products.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Matrix Booking makes regular updates and changes to the service, all of which go through in depth testing to ensure that there is no regression on the service. The components of the service are tracked through release notes and guides for users.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Matrix Booking carries out regular penetration tests that can vary depending on features and functions available, but generally cover all elements ranging from scanning for open ports, cross scripting vulnerabilities through to post flood attacks, cookie data and server configuration.

Any threats are prioritised in order on critical, high, medium and low. The top 3 levels will be resolved as a high priority with the low priorities being scheduled in for routine maintenance.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Matrix Booking will use penetration testing to monitor a potential compromises to the service. Any vulnerabilities that are found are prioritised in order on critical, high, medium and low. The top 3 levels will be resolved as a high priority with the low priorities being scheduled in for routine maintenance.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Matrix Booking allow users to provide P2, P3, & P4 incidents via our support desk. For P1 incidents, Matrix Booking has a 24/7 phone number available to call for full system outages. If a P1 incident occurs then when the issue is fixed and the service is restored, Matrix Booking will update all customer administrators of the times the service was lost and restored and the reason behind it. For any planned outages, the relevant communications will be carried out.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £200 per instance per month
Discount for educational organisations No
Free trial available Yes
Description of free trial 1 month free trial of the Matrix Detect platform
Link to free trial

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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