Wattle

Umbraco CMS Deployment and Development By an Umbraco Gold Partner

As an Umbraco Gold Partner, we have over 10 years’ experience delivering mission-critical Umbraco websites and web applications. Our certified UK-based Umbraco developers will ensure your Umbraco website is built to industry best practice standards, and our creative UI/UX designers will work with you to deliver engaging digital user experiences.

Features

  • UK based Umbraco certified Gold Partner
  • Umbraco CMS and .NET development
  • Complex systems integration expertise
  • Customer portal and intranet / extranet expertise
  • Business process mapping and project scoping
  • Support of existing systems and new deployments
  • Training and ongoing systems support
  • Experienced project management team
  • Microsoft Azure hosting and support
  • Creative design and branding expertise

Benefits

  • Open Source CMS with Zero Costs
  • On shore team with no sub-contracted resources
  • Multi lingual capabilities
  • Publishing permissions and workflow
  • GDPR compliant forms and data strategy
  • Secure penetration tested platform
  • Flexible architecture supports a multi-channel digital strategy
  • Responsive templates that function across multiple devices
  • Mature, stable and secure technology
  • Scalable systems architecture

Pricing

£700 to £900 per instance per day

Service documents

Framework

G-Cloud 11

Service ID

7 1 5 3 9 2 9 5 1 2 0 3 6 2 2

Contact

Wattle

David Abraham

0117 9717547

d.abraham@wearewattle.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints No
System requirements The Umbraco UI should work in all modern browsers

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times All cases are responded to within two hours within UK business hours, Monday-Friday 9-5pm
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels A Managed Service subscription with Wattle, covering ongoing support and development, enables you to achieve an ongoing return on investment from your .NET website CMS and Dynamics CRM / 365 systems through a unique combination of technology, people and processes.

The service incorporates a bespoke blend of support, ongoing development and testing designed to ensure your technology investment continues to evolve, adapt and improve as your organisation grows.
Subscriptions operate via a pre-agreed monthly allowance of hours, that can be rolled from month to month if not consumed, securing you access to... A fully manned and dedicated technical support desk, Our development and testing teams to help you fast-track the development of new functionalities and features, Training provision to support your existing users and technical teams, Ongoing consultancy to receive expert assistance scoping requirements, mapping business processes, managing your systems and planning an overall roadmap. Our subscription levels vary by level of hourly commitment ranging from £340 for our standard package to £2400 per month for our enterprise plus package.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We approach the onboarding process with an initial phase of discovery, to familiarise ourselves with your systems, strategies and business objectives, followed by a full technical analysis of your Umbraco CMS, Sitecore CMS or Dynamics CRM. For existing systems support our discovery sessions consist of a review of your systems, strategies, people and objectives. Our technical review will cover architecture, performance and security and will include a detailed report outlining findings with prioritised recommendations. For new deployments a robust phase of discovery is conducted that results in a detailed project requirement document and defined scope before engaging with us on the full project process.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Database backups can be provided or users can leverage their managed service support agreement to work with a software developer and extract data into any required format.
End-of-contract process All of our technology solutions are supplier agnostic. Umbraco is supported by large and strong partner ecosystem. Any suitable Partner will have the capability to assume ongoing support and development responsibility for these technology solutions.
Full ownership of the solution sits with the client along with any IP. Wattle are fully committed to helping clients make the transition to a new supplier as easy as possible and we both contract a handover commitment and ensure that we make time available to perform extensive handovers.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service We leverage responsive frameworks to present web applications across all devices, differences will fall within the visual display category with some modifications to the user experience and user interfaces.
Service interface No
API Yes
What users can and can't do using the API Umbraco has an extensive API that can be leveraged to implement complex system integration requirements and enables the extension of the system with bespoke development. The PI forms part of the Umbraco deployment and can be leveraged by your own in-house teams supported by our software developers or can be utilised as part of a wider requirement for any complex integration or extension development.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources Wattle leverage Microsoft Azure for our Umbraco hosting, this can be on a shared environment or dedicated infrastructure. If the selected options are dedicated then no other users can place demand on the service, on a shared environment we are running the platforms on highly scalable Azure infrastructure.

Analytics

Analytics
Service usage metrics Yes
Metrics types Website usage can be tracked by any required analytics platform. Our recommendation would be Google Analytics.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach Data is stored within Microsoft Azure, Microsoft provide all protection of data at rest.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data or content can be exported via the API or via a number of third party tools.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • JSON
  • XML
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • JSON
  • XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We adhere to 3rd party server solution providers SLA. Azure currently 99.9%.
Approach to resilience Third party (Microsoft)
Outage reporting Email alerts. Dashboards.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Umbraco has an extensive user management and permission allocation feature that enables group level and individual level granular access control.
Access restriction testing frequency At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Security Standards
Information security policies and processes Any found security vulnerabilities are reported direct to Umbraco HQ - as Gold partners Wattle has priority access to the developers of the product and we are able to expedite any core vulnerabilities orsecurity concerns.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We leverage industry standard source and version control systems, specifically GIT with a sophisticated branching and merging strategy that controls the release management process. The systems integrate with an automated deployment pipeline and manage code across development, staging and live environments inline with a documented change control process. Testing is conducted via unit testing and automated UI testing and includes industry standard security tests on all deployments.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We monitor and manage vulnerabilities and threats using office 365 Office 365 Security & Compliance centre, Azure monitoring and via our partnerships with Umbraco. Security updates are managed in line with contacted service level agreements.
Protective monitoring type Supplier-defined controls
Protective monitoring approach If hosting is provided via Azure then potential compromises are identified via Azure monitoring. Email alerts are sent for any unusual activity across the database and the hosting environments and can be managed inline with service level agreements by our team.
Incident management type Supplier-defined controls
Incident management approach We have a ticketing system for managing and tracking issues. Users report incidents via the ticketing system, email or phone. Incident reports are provided by your Account Manager and can be accessed via an online self service portal.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £700 to £900 per instance per day
Discount for educational organisations No
Free trial available No

Service documents

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