Triad Consulting & Solutions

Microsoft Office 365 Service Management

Triad's Office 365 Service Management provides a support wrapper to customers that wish to delegate their O365 administration and service management.

Features

  • Monitor the health of your O365 domain
  • Monitor O365 notifications from Microsoft
  • Communicate planned and unplanned outages
  • Liaise with Microsoft to resolve incidents
  • Log, track and resolve service requests and incidents
  • Advise how to utilise new O365 features
  • Impact assess changes request to O365 features
  • Implement changes to O365 features
  • Knowledge management, FAQs, How do I
  • Apply subscriptions

Benefits

  • Enables you to focus on your core business
  • Peace of mind that O365 is operating as expected
  • Fast resolution of service request and incidents
  • Expert advice
  • Tailored support models to meet business needs

Pricing

£475 to £1200 per person per day

  • Minimum contract period: Day
  • Excluding VAT

Service documents

7147837840647578

Triad Consulting & Solutions

Adrian Leer

+44 (0) 1908 278450

gcloud@triad.co.uk

Support

Support
Name Content
Support service type
  • Service desk
  • Email
  • Phone
  • Onsite
Support accessible to any third-party suppliers No
Support availability Monday to Friday 8am to 6pm, excluding national holidays
Standard support response times We aim to respond to support issues within 2 working hours
Incident escalation process available Yes

Certifications

Certifications
Name Content
Vendor certification(s)
  • ISO 9001 Quality Management
  • Cyber Essentials
  • Skyscape partner
  • Microsoft partner (Gold and Silver competencies)
  • Certified Scrum Master
  • Certified developer for Android and certified developer for iOS
  • TechUK member
  • The Association for Geographic Information member
  • The Association of Professional Staffing Companies member
  • The Association of Recruitment Consultancies member
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