PFI Knowledge Solutions

Teamworxx

TeamworXX is a scalable open source social collaboration workspace designed to empower your most valuable assets – your users, customers and/or staff. The success of this platform is the simplicity of use with all the latest and well known social collaboration tools built-in and ready to use.

Features

  • User Management system for networks of groups, groups and users.
  • Collaboration tools include forums, wikis, blogs, and libraries.
  • Social tools include commenting, liking, crowdsourcing ideas, connections, messaging
  • Communication tools include direct or group messaging, notifications and micro-blogging
  • Activity streams on landing pages
  • Decentralised group management
  • Global and contextual search with configurable listings of results
  • Optional Open Source Enterprise Service Bus for SOA integrations
  • Safe, secure and scalable
  • Measure and report overall or group activities

Benefits

  • Fully functioning, ready to go social collaboration platform
  • Self-service platform to discover, find and see valuable information
  • Mobile ready & fully responsive
  • Helps users build influence through sharing, commenting and voting
  • Improve the cost effectiveness of delivering services
  • Point and click to add apps to group areas
  • Remote teams can securely work together
  • End-to-end service and process improvement
  • Integrate with open APIs
  • Perfect for centralised service to bring people and knowledge together

Pricing

£3 to £12 per user per year

  • Education pricing available

Service documents

G-Cloud 9

714765106470821

PFI Knowledge Solutions

Jenny Dias

0207 016 8843

jenny.dias@pfiks.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No.
System requirements
  • Computer with a browser
  • Internet connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We respond to priority 1 incidents response within 1 hour, P2 , P3 and P4 within 2 hours during business hours of 9-5pm weekdays excluding UK public holidays.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels For priority 1 incidents the response will be within 1 hour. For P2 , P3 and P4 within 2 hours during business hours of 9-5pm weekdays excluding UK public holidays.
The support desk is administered by a dedicated Technical Support Administrator.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide a 1 hr onboarding session to help buyer familiarise themselves with the service and it's features.
Service documentation Yes
Documentation formats
  • HTML
  • Other
Other documentation formats Wiki/Knowledge base
End-of-contract data extraction By request, all relational data and file content is provided in encrypted zip format.
End-of-contract process The customer is contacted 3 months prior to end of contract to renew. They will have 2 months to renew the contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Web pages are displayed in an appropriate format for the device screen width.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing WAVE accessibility testing on all user interface components.
API Yes
What users can and can't do using the API Create/update/delete users/sites/content.
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation Buyers can add thier custom logo, colour scheme, enable/disable features, add/edit content.

Scaling

Scaling
Independence of resources Services are monitored continously, with alerting to the support team. Components are sized with adequate peak headroom and can scale when necessary.

Analytics

Analytics
Service usage metrics Yes
Metrics types Customers can access service metrics through Google Analytics.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users can export their data via a web interface.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network A VPC is an isolated portion of the AWS cloud within which customers can deploy Amazon EC2 instances into subnets that segment the VPC’s IP address range (as designated by the customer) and isolate Amazon EC2 instances in one subnet from another. Amazon EC2 instances within a VPC are only accessible by a customer via an IPsec Virtual Private Network (VPN) connection that is established to the VPC.

Availability and resilience

Availability and resilience
Guaranteed availability Uptime target of 99.9%, excluding any planned maintenance
Approach to resilience All application components are duplicated and load balanced across seperate data centers.
Outage reporting PFIKS Support platform where service outages are reported and customers are added to the ticket and emailed the details.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Users are assigned to groups which given them access rights to management interfaces and support channels.
Access restriction testing frequency At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 3/8/2016
What the ISO/IEC 27001 doesn’t cover Physical location, which is covered by Hosting Partner
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We follow ISMS standards and processes.
PFIKS have a policy and manual set that all staff must sign and follow.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change Control Policy and Procedure – Specifies the scope and process for change control of our organisation’s information processing facilities for hardware, software and devices.
Vulnerability management type Supplier-defined controls
Vulnerability management approach All components within the stack (infrastructure and software) are continuously tested for vulnerabilities. PFIKS are alerted of any detected vulnerabilities by third party suppliers, and take action on a timescale commensurate with the severity.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Services are monitored continously, with alerting to the support team. The support team will assess the potential comprise and undertake corrective action according the severity threat level.
Incident management type Supplier-defined controls
Incident management approach Managed through our support desk. The CSO and ISO ensure appropriate action taken in accordance with ISO27001 Incident management policy.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3 to £12 per user per year
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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