Target Group

Data and Analytics

Our data and analytics solutions, powered by our leading-edge platforms, allow our clients to gain the best insights from the data available to them, provides innovative sources of high-quality data to assist in customer-profiling, business optimisation, and product targeting, helping drive efficiencies from their operations.

Features

  • Market demand and pipeline management
  • Data integration, interrogation, management, governance, and analysis tools and services
  • Information reporting and advanced analytics, to deliver transformational insight
  • Digital technology platforms to enhance and modernise
  • Strategic enterprise data architecture and development methods
  • Growth engine and strategies for new digital services
  • Technology enabled and data driven financial services

Benefits

  • Create measurable and actionable objectives aligned to business strategy
  • Increase automated reporting and reduce manual work-arounds
  • Produce meaningful and quantifiable insight to enable informed decisions
  • Improved information adds value and contributes towards business goals
  • Enhanced data analytics increases productivity and growth
  • Data interrogation will enable optimised processes and improve efficiency
  • Advanced insights and segmentation increases customer engagement and satisfaction
  • Continuous improvement initiatives drive increased operational efficiency
  • Proven scalable solutions drive recognisable efficiencies

Pricing

£500 to £1500 per user per month

Service documents

Framework

G-Cloud 11

Service ID

7 1 4 1 4 4 8 7 4 2 0 9 6 3 2

Contact

Target Group

Solutions Team

0845 650 6200

bid@targetgroup.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Customer Administration
Payment Solutions
Collections and Recoveries Management
Customer Care
Cloud deployment model
Private cloud
Service constraints
No Constraints
System requirements
Client to ensure the correct browser is in use

User support

Email or online ticketing support
Email or online ticketing
Support response times
Responses are provided within individual SLAs agreed with the client.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Our web chat solution is device agnostic and usable through a multitude of web browsers. We would seek to engage further with a potential client to discuss their technical requirements in more detail and design a solution that meets their expectations.
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
Target offer a 24/7 IT Service Desk as standard. We are able to provide additional, value-add services such as Technical Account Manager and dedicated technical resource on a case-by-case basis. Target is an adaptable organisation that works with it's clients to meet their requirements and agree the most appropriate commercial mechanism.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Target’s standard training approach is to “Train the Trainer” which allows clients to tailor their training to their own particular business processes and falls into three broad areas:

• Configuration Training - system setup support as required by the client
• Systems Administration Training - document, user, and interface management
• User Training - all operational systems functions
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • Word
  • Excel
  • Powerpoint
End-of-contract data extraction
We have a formal process in place for data extraction at the end of a contract which includes data migration, project management, legal requirements (e.g. DPA/GDPR requirements) and other specific client needs
End-of-contract process
The provision of data in Target's prescribed format to the client / new third party acting on behalf of the client is included within the price of the contract.

In addition, any decommissioning of data, and associated hardware infrastructure would take place at the agreed time and is included within the price of the contract.

Any requirement for additional services from Target such as Legal, Commercial, Project Management, extraction of data in a non-standard format and provision of guidance in relation to the extracted data would be agreed when Target is made aware of the desire to move the portfolio data to another supplier. Target would look to recover the cost of these additional services.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Our service has been developed to device agnostic for applicable functionality
Service interface
Yes
Description of service interface
The Service Interface is a unified desktop that provides a single point of access to mission critical applications. It has the ability to produce a single customer view across multiple applications which reduces risk and increases productivity.
The presentation layer is highly configurable, providing configuration options for fields, tables, buttons, pop-ups, entity search, third party product links, and database connectivity. The presentation and permissions can be tailored by job role, allowing the look and feel to be tailored to the role of the user.
Accessibility standards
None or don’t know
Description of accessibility
Conducted through a private VPN.
Accessibility testing
We engage with respective third party suppliers for assistive support for customers
API
Yes
What users can and can't do using the API
Users can connect to third parties via a Software-as-a-Service component
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Depending on customer requirements, we can customise our software and hosting to meet their needs.

Scaling

Independence of resources
Each client will have an individual, dedicated instance of their required solution

Analytics

Service usage metrics
Yes
Metrics types
Each client receives a Monthly Service Report with specific metrics to their requirements
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
We agree an approach with the client for export of their data which meets their requirements. Three main methods include:

• Secure FTP
• Encrypted disc
• Encrypted mail
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We provide 99.5% availability, which is our standard service level agreement. However, we will meet customer requirements should these differ.
Approach to resilience
Target has dual-resilient data centres. Further information can be made available upon request.
Outage reporting
We provide email alerts to inform customers and/or clients of any service outages.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
We adopt a privilege based management approach for all access to all interfaces.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
06/04/2006
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
NTT Security Ltd
PCI DSS accreditation date
12/09/2016
What the PCI DSS doesn’t cover
Corporate Sales, Professional Consulting Services
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our Business Change Director is the appointed Chief Information Security Officer. We have an appointed Information Security Manager. We maintain a policy and process suite to comply with the requirements of ISO 27001; 2003.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All change is managed through a formal Change Management process. Changes are assessed for impact by a number of approvers including the Information Security Manager.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Target are a member of CISP. Target deploys an anti-virus solution across all platforms. Target uses an Intrusion Protection System. Target uses HEAT for the deployment of patches within 30 days of release (unless critical, and we will then implement as quickly as possible).
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Target has Intrusion Protection systems in place as part of its firewall suite. We have various alerting systems in place as part of the above, so that we are made aware if an incident occurs. We respond to incidents through our 24/7 Command Centre. This is support by On-Call support. Incidents are responded to based on the threat perception.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We have an Incident Management process in place which is deployed across the business. Our Incident Managers manages all incidents as and when they occur. All incidents are recorded within our system and a report is generated from that system.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Public Services Network (PSN)

Pricing

Price
£500 to £1500 per user per month
Discount for educational organisations
No
Free trial available
No

Service documents

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