Mozaic-Services Limited

IT Service Management (ITSM) Tooling Assessment & Planning

A service to assess your Service Management tooling requirements for your whole IT estate, including Cloud services. This service reviews your current implemented toolsets as well as business, technical and financial factors to build a comprehensive and commercially robust ITSM tooling strategy.

Features

  • Performed by expert Service Management, ITIL and SIAM qualified consultants.
  • Deep industry and operational experience.
  • Based on in-depth understanding of the market capabilities.
  • Uses our best practice, proven, multi-supplier and Cloud models.
  • Standard methodology refined to your requirements.
  • Considers your current model and tooling implementation.
  • Recognition of planned changes and broader change initiatives.
  • Compares options and makes clear recommendations.
  • Develops the case for change.

Benefits

  • Provides clear understanding of maturity of your current delivery model.
  • Uses industry and operational experience to ensure validity of recommendations.
  • Our consultants have working knowledge of all current toolsets
  • Expedites delivery through re-use of existing materials.
  • Supports broader case for building an effective Cloud delivery model.
  • Delivers an agreed roadmap for change and clear implementation plan.

Pricing

£20000 per unit

Service documents

G-Cloud 10

714116335319362

Mozaic-Services Limited

Aileen Coull

+44 203 709 1625

aileen.coull@mozaic.net

Planning

Planning
Planning service Yes
How the planning service works Managing an IT estate with a diverse supply chain is a complex undertaking. Even though many of our clients have ITSM toolsets in place, their capability and depth of process coverage is often not in line with modern disaggregated supply arrangements and cloud services consumption. The Mozaic Service Management Tooling Assessment & Planning Service considers in detail the Service Management tooling requirements for your whole IT estate including Cloud services. This service reviews current implemented toolsets as well as business, technical and financial factors to build your ITSM Tooling Strategy. Utilising Consultants with a full understanding of available toolsets, our in-depth Service Management expertise will gain consensus on the right approach for this critical area of your future operating model.

We help buyers look in detail at the following areas of their Service provision and how best to deliver from an ITSM perspective.

1. Provisioning of services: Request Fulfilment, Service Catalogue;
2. Governance & Compliance: Supplier Management, Information Security, Access Management and Accreditation;
3. Cloud Optimisation: Service Portfolio, Capacity, Demand, Availability and Financial Management;
4. Integration with Core Infrastructure Management: Incident, Problem, Change, Service and Configuration Management.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • ServiceNow
  • BMC
  • Cherwell
  • Ivanti
  • Alemba vFire

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints Our service does not have any constraints.

User support

User support
Email or online ticketing support No
Phone support No
Web chat support No
Support levels N/A

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £20000 per unit
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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