City and Guilds Kineo Limited

Kineo Totara Learn - Learning Management System

Totara Learn is a fully-featured, super-scalable learning platform providing quality branded experiences. It provides a cost-effective, open-source solution.

As co-founders, Kineo know Totara better than anyone else. We've developed a series of enhancements only available to Kineo customers. We are proud to include these enhancements to all our Totara customers.

Features

  • Powerful and flexible reporting engine
  • Mandatory and recurring compliance training
  • Personalised user journeys and progress dashboards
  • Seamless face-to-face and event management
  • SCORM, AICC and xAPI compliant
  • Automated integration with existing HR systems
  • Easy management of GDPR
  • SAML Single Sign On
  • Competency and appraisal management
  • Fully responsive theme with offline player

Benefits

  • Complimentary upgrades to the latest version of Totara
  • Additional Kineo developed features and plug-ins included
  • Gamification - badges, high score tables
  • Social elements - forums, chat, wikis
  • Complimentary bundle of off the shelf learning
  • Dedicated implementation consultant
  • Access to Kineo's Learning Hub and dedicated training warehouse
  • Training tailored to your needs
  • Adapt Authoring Tool included and integrated
  • Provision to be public-facing for extended enterprise

Pricing

£8000 per instance

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 1 3 8 7 6 0 6 4 2 3 1 8 8 2

Contact

City and Guilds Kineo Limited

Angela McArdle

01273 764 070

angela.mcardle@kineo.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Elearning content
Cloud deployment model
Private cloud
Service constraints
Kineo currently provides out-of-business-hours support for server outages only. Should an outage occur, our server suppliers will work to resolve the issue immediately, without the need for client intervention.
System requirements
  • IE9 and above for responsive themes
  • Internet access from mobile, tablet or desktop / laptop

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends of severity of issue raised
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
For routine hosting-related queries, Kineo’s UK support desk hours are currently Monday to Friday UK business hours (09:00-17:30 UK time exc. UK Bank Holidays).
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide training for site admins as part of the package, along with a "take the tour" feature for users of the site
Service documentation
No
End-of-contract data extraction
The service runs on a rolling 12-month contract.
End-of-contract process
If the client does not wish to extend their annual contract, they are free to move to another Totara provider. We will help to export user / database data for the client to help with this move.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None - Although we recommend accessing Admin screens from a device no smaller than a tablet.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Interface is designed specifically for you. Following training, you can make further layout and design amends yourself.

Multiple dashboards allow you to offer a specific look / feel for difference groups of users.

Scaling

Independence of resources
We work on high-capacity, scalable servers

Analytics

Service usage metrics
Yes
Metrics types
Site usage,
Load
Latency
Concurrent user count
Internal logging covers use of the site (user journeys, actions taken, task cmpletions...)
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
V11+ of Totara allows for users to extract their own data, in line with GDPR regulations.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We work to 99.5% server uptime
Approach to resilience
Our hosting partner's data centres are engineered with fully redundant connectivity, power and HVAC to avoid any single point of failure, and staffed 24 x 7 by highly trained technical support staff. Each data centre receives power from commercial utility underground conduits with a 10 minute battery backup in the event of failure. Additionally, the data centres also have multiple diesel generators with full-load capability, which are on standby to provide long-term power in the event of an emergency. The data centre network infrastructure is fully resilient with a fully redundant infrastructure.
Outage reporting
The Client Services team has an internal dashboard and receives email alerts, which automatically create support tickets; these tickets are also reported immediately to the Client Services Managers so that customers can be informed and kept up to date with progress. Major System Outages are also announced through the hosting company's publish status pages.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels
Credentials for customer and infrastructure systems (e.g.: support and backups services) are stored and controlled using a third-party password management service. These credentials will only allow access to a system when accompanied by the correct alphanumeric token generated by a hardware security device (“multi-factor authentication”). By default, support staff are only granted non-privileged-level access to any system and if a member of the support team needs privileged access to a system, they must request this through the established procedure. Additional procedures cover the granting and revocation of all accesses based on circumstances such as: new employees and employees leaving.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Security governance certified
No

Security governance approach
* Security Essentials certification is pending. We are in the scoping phase of ISO27001 accreditation. Our internal governance broadly conforms to the requirements of ISO27001 and is summarised in Kineo's Electronic Information Security Policy, which describes a top-down approach ultimately governed by the Senior Leadership Team (SLT). Below the SLT, Kineo has appointed key staff in defined posts, such as: Data Protection Officer, Hosting Manager and IT Manager, with both primary and secondary contacts. The EISP describes the practical application of the policy through education, procedure and regular briefings and reviews.
Information security policies and processes
* Senior Leadership Team (SLT)+ Data Protection Officer : Governance and oversight * Hosting Manager + IT Manager : Documentation and awareness activities, review and audit activities. Internal reporting to SLT. GDPR compliance activites (responding to data subject enquiries). * Department Managers and Team leaders : Adoption and compliance activities. Reporting to Hosting Manager and IT Manager. * Staff self-magement, mandatory training and adherence to published policy.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes to live Kineo Business Systems follow a change management process to ensure that activities are undertaken in accordance with stringent change control processes. All development work undertaken by Kineo will be subject to test prior to implementation in production and live systems. Code changes are tracked via version control (Gitlab) and peer reviewed by case-managed ticket before being tested in a non-live environment. The development and review process follows OWASP guidelines and live deployments are subjected to regular internal penetration testing.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Regular bulletins from third party sources are collated and reviewed weekly for issues that need a response). Response actions are divided into Hotfix requirements ('immediate action') and general mitigations which are ticketed for deployment (after internal testing) during future, scheduled patch cycle. Information is received from OS and application vendors/suppliers, Qualys, https://nvd.nist.gov, Hacker News and various security mailing lists.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
There are several layers of proactive and responsive monitoring: * Sites are monitored through external services - for example, Pingdom - to detect anomalies in performance and presence. * Threat assessment and log collation and automation can be incorporated at a level to meet customer requirements - these are typically tailored according to individual needs to balance cost Vs performance and can comprise front-end UTM appliances, installed applications (such as tripwire, snort, OSSEC and other HIDS tools. * Incident response is confirmed by contract and will be a balance of immediate automated and timed manual response.
Incident management type
Supplier-defined controls
Incident management approach
Incident Management is governed by internal process and Kineo's Electronic Information Security Policy. All events are treated as unique in order to not make any assumptions. Where an electronic security incident is believed to have happened, then the relevant operational manager should report the matter to the Data Protection Officer and the management process is followed accordingly. Users may report incidents in person, via telephone or email. Incident reports are provided via PDF, sent through an encrypted method as requested.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£8000 per instance
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We can offer access to a Sandboxed demo site for your trial.

Service documents

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