INFOR (UNITED KINGDOM) LIMITED

Infor dEPM Capital Planning

Infor dEPM CapEx Planning is designed to aid organisations improve their process across budgeting and forecasting.
The solution provides templates allowing operators to enter capital purchases based on specific needs and automate the calculation of depreciation/amortisation for review and approvals. Infor uses Amazon Web Services as our cloud hosting provider.

Features

  • Track budget overruns, budget amendments, and other changes
  • Interfaces with existing ERP solutions
  • Transparent cash-flow effect of investment activity

Benefits

  • Standardized and transparent planning and forecasting of investments (capital expenditures)
  • A solution based on standard Infor BI technology
  • Integrated workflow, including e-mail notification

Pricing

£61.05 per user per month

Service documents

Framework

G-Cloud 11

Service ID

7 1 3 7 3 7 7 7 8 2 6 7 1 4 3

Contact

INFOR (UNITED KINGDOM) LIMITED

Lorant Horvath

07752065133

lorant.horvath@infor.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Can be used as an extension to any Infor d/EPM application
Cloud deployment model
Public cloud
Service constraints
Solution is software as a service and as such will have planned updates, enhancements and maintenance windows.
System requirements
Users require access to the software via VPN or similar

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times vary between 15 minutes and 4 business hours depending on the severity of the incident and the customer's support plan.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Chat is accessible through our support portal.
Web chat accessibility testing
This functionality is not available in the current version of the Webchat tool. No particular tests have been carried out in the area of usage.
Onsite support
No
Support levels
Infor offers two support levels, Infor Premium Support Plan and Customer Success Plus Program.  Both plans cover a lot of services by default, including 24/7 availability and usage of Support portal, Knowledge Base, and they differ predominantly on the responsiveness and some additional services which the Customer Success Plus Program includes. All customers have access to the Support Operation Handbook which fully documents these support plans. Further information is available upon request.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
At Infor, we recommend starting with a "Train-the-Trainer" approach. One to two "power-users" will be included in the implementation team to gain in-depth knowledge of the product. This assures an 'on-site' expert that can handle user questions as well as continued internal training.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • DOC
  • MP4
  • Via the Webportals: User Communities, Xtreme Support, Infor Education
End-of-contract data extraction
Infor will provide an sFTP site and help the Owner download all data back on site or to another Cloud provider. In the event that customer requires the return of customer Data in an alternate format or requires any other termination assistance services, Infor and customer shall mutually agree upon the scope of such termination assistance services and the fees and expenses payable for such termination assistance services.
End-of-contract process
Infor believes that the data belongs to the customer. Upon termination of the contract, all data will be returned to the customer.

Infor will provide an sFTP site and help the Owner download all data back on site or to another Cloud provider. In the event that customer requires the return of customer Data in an alternate format or requires any other termination assistance services, Infor and customer shall mutually agree upon the scope of such termination assistance services and the fees and expenses payable for such termination assistance services.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The native mobile application provides an intuitive userinterface. Dashboards with Reporting, BI Self-Sevice and planning capabilities enables users to access information in a fast and easy fashion, as well as to enter data if allowed.

The desktop services provides the same functionalities, plus extensive administrative and design tools for content creation.
Service interface
No
API
Yes
What users can and can't do using the API
There are APIs to dynamically customize reports, dashboards, and parameters, as well as modify content and write values ​​back to the database.

There is also an APIs to the ETL tool and the OLAP server to customize structures.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Infor provides extensibility tools within the applications to enable the users to personalise and configure.

No new code will be required for the customisations described above. Infor will be using proprietary, pre-existing software to provide the SaaS service and accordingly will not be publishing its code and data.

Scaling

Independence of resources
Infor Cloud based offerings (Software as a Service – SaaS) are designed to ensure the end user experience is maintained at optimal performance levels for all licensed users. Infor Cloud solutions can easily adjust to changes in processing volumes or shifting capacity requirements as the business demands fluctuate by utilising auto scaling mechanisms. Infor carries out extensive monitoring through automated tools to guarantee such performance is optimised at all times across the Infor Cloud.

Analytics

Service usage metrics
Yes
Metrics types
Users and all activities undertaken can be monitored for a complete audit trail of activity.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Infor encrypts data at rest using AES-256.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported via icons provided on any dashboard and/or homepage. Just via click users can export their data for example into an Excel-Spreadsheet, open the relevent information within Excel itself with the Infor own Excel Add-In OfficePlus, or export reports and dashboards into a PDF format.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Html
  • Xml
  • Xls/xlsx
  • PDF/A
  • Doc/docx
Data import formats
  • CSV
  • Other
Other data import formats
  • Html
  • Doc/docx
  • Xls/xlsx
  • Xml

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Infor commits to 99.5% uptime for our cloud solutions subject to our supplier terms and service level description. Details of service credits for non-performance are set out in our supplier terms attached to this application.
Approach to resilience
Infor builds resiliency into the setup by ensuring that the backups are copied to other AWS data center (AZ) within the same region that are geographically dispersed, resulting in production running from one AZ and the backup residing on second AZ within the same region. The backup schedule is weekly full, daily differential and hourly transactions with 14 days of retention. In the event of site or AWS service failure, Infor and AWS would initiate the process of bringing alternate site up within the same region of AWS AZs (Availability Zones). The process would involve restoring of data to a stable location using the backup data as per the prescribed RPO and RTO.
Outage reporting
Automated Notifications.

Any services which has service degradation or service outage, an automated notification is sent out.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Our applications are capable of integrating customer's Active Directory system (through an ADFS trust) to provide consistency with customers user management systems. The customers IdP must be SAML 2.0-compliant. If multi-factor authentication for customer's users already exists, it can be supported.
Access restrictions in management interfaces and support channels
Infor Cloud Operations adheres to the security principles of “least privilege and need-to-know” and has implemented several security controls to ensure the confidentiality, integrity and availability of data. These security controls include database-level segregation, roles based access controls and role-based application level controls. Infor offers a multitude of profiles for our customers. It is the responsibility of the customer to designate privileges.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
13/06/2017
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
The CSA STAR self-assessment is only for single tenant and multi-tenant Infor products hosted through AWS.
PCI certification
No
Other security certifications
Yes
Any other security certifications
SSAE/18 SOC 1 Type 2

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
SSAE18 Type 2 SOC 1
Information security policies and processes
Infor has an Information Security Office responsible for all aspects of security for Infor's Cloud offerings. Policies are published and employees are mandated to sign up to the adherence of these policies on an annual basis.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Infor's SaaS Cloud Services Change Management process aligns with ITIL v3 ITSM best practices. All the changes will be tested before deploying.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Infor ISO performs the following security scans to identify OWASP security threats: source-code scanning, vulnerability scanning, penetration testing, and system hardening scans. The security items identified in the scans are triaged and the proper remediation are added to the Development process for resolution (for application related issues) or provided to the Cloud Operations team (for infrastructure related issues).
Members of the Security team receive updates from the Center for Internet Security (CIS).
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Infor leverages the AWS security tools as the first layer of defense against unauthorized access. Infor Cloud Operations and Infor Security Office (ISO) then deploy host-based malware and IDS/IPS protection to provide an additional layer of protection. This host-based protection is managed from a centralized location, pushing updates on a daily basis and centrally managing all security. Alerts are reviewed on a daily basis and appropriate action is taken upon review.
Incident management type
Undisclosed
Incident management approach
Infor has an incident management process in place. Further details will be part of master service agreement.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£61.05 per user per month
Discount for educational organisations
No
Free trial available
No

Service documents

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