Armadillo Managed Services

EnSilo

enSilo's Automated Endpoint Security Platform defends in real time against any type of breach, at any stage of the attack, under any circumstances.

Features

  • Next Generation Malware Protection and Remediation
  • Advanced Persistent Threat & Zero-Day Next-Generation Threat Protection
  • Ransomeware Protection
  • Pre and Post infection Automation, Orchestration and Remediation
  • APT - Cloud Sandboxing
  • Multi Platform support
  • Cloud hosted Management
  • Threat hunting

Benefits

  • Ease of use, always up to date, no hosting costs
  • Proven protection from existing, emerging and targeted threats
  • Granular control over individual or groups of machines and users
  • Vendor supplied frontline support by phone and email as standard
  • Small footprint providing best detection without performance impact
  • Single Pain control, detection, alerts and Analysis of Threats

Pricing

£33 per user per year

  • Free trial available

Service documents

G-Cloud 10

713607637344719

Armadillo Managed Services

John Webster

02080888222

gcloud@wearearmadillo.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints N/A
System requirements Dependant on opportunity

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 Hour response time maximum 24x7x365
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels 24x7x365 Service Desk 1 Hour Response Time.
SLAs and Escalation processes and procedures
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online Training and User Documentation
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction They can download all data from their core or delete
End-of-contract process Access to services terminated - Admin access available for period of time

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Unknown
Accessibility testing Unknown
API Yes
What users can and can't do using the API Full RESTFUL API
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Branded

Scaling

Scaling
Independence of resources Dedicated customer cloud clusters

Analytics

Analytics
Service usage metrics Yes
Metrics types Visibility via portal. Installed agents, incidents, forensics, data on applications
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold EnSilo

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Portal Access
Data export formats
  • CSV
  • Other
Other data export formats
  • Json
  • MD5 hash
Data import formats Other
Other data import formats LDAP

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks Firstly we send no user or sensitive data. We only send metadata of machine process and alter / hashes .
We can also work on in on premise mode where only pull data for classification is required
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 100% Up Time
Approach to resilience We use a distributed multi-cloud architecture and endpoints can also run autonomously
Outage reporting Partial outages are reported to our internal NOC

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels User name and password - user admin set up other options such as 2FA as per user org policy
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 The British Assessment Bureau
ISO/IEC 27001 accreditation date 05/12/2014
What the ISO/IEC 27001 doesn’t cover The scope of the ISO/IEC 27001:2013 certificate is limited to the information security management system (ISMS) supporting Armadillo Managed Services Operations
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification CoalFire
PCI DSS accreditation date 30/08/2017
What the PCI DSS doesn’t cover Unknown
Other security certifications Yes
Any other security certifications HIPAA

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Independent Validation ISO 27001
Vulnerability management type Supplier-defined controls
Vulnerability management approach Independent Validation ISO 27001
Protective monitoring type Supplier-defined controls
Protective monitoring approach Independent Validation ISO 27001
Incident management type Supplier-defined controls
Incident management approach Independent Validation ISO 27001

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £33 per user per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Full service
Time limited - typically 30 days

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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