Costain Limited

P3M - Business Change Management

Helping to achieving successful business change through transformational programme management. Working to establish the most appropriate way of achieving change, our approach is underpinned by proven change management practices. Focusing on the people and culture aspects, we apply behavioural management techniques to ensure that the changes are adopted and embedded.

Features

  • Gap analysis
  • Blueprint design and delivery
  • Transformation Management
  • Embedding Culture and Behaviours
  • System/Data Mapping
  • Training
  • Lean Management

Benefits

  • Maturity assessments undertaken for Process, Organisation, Technology, Information
  • Model future organisation and working practices
  • Establish appropriate change management process, tools and methodology
  • Adopting world-leading Applied Behavioural Science
  • To optimise and understand process improvements
  • Qualified to assess learning needs and deliver engaging workshops
  • Adopting black belt approaches to performance improvement

Pricing

£550 to £1,850 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@costain.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 1 3 5 3 1 2 7 2 4 4 8 2 5 9

Contact

Costain Limited Tim Ellis
Telephone: 01628842444
Email: gcloud@costain.com

Planning

Planning service
Yes
How the planning service works
In order to explore alternative scenarios and approaches to delivering the new capability, we need a well-defined description of the current state baseline. We use a variety of maturity assessments against
the dimensions of Process, Organisation, Technology, and
Information.

Blueprint Design & Delivery: developing a detailed model of
the future organisation, working practices and processes,
aligned to the future state described in the vision statement.
We involve a wide range of stakeholders and provide
innovative thinking to challenge expectations. Options
are created, assessed, and balanced with the vision in
mind.
Business Change Management: using the most appropriate
change management processes, tools, and methodologies,
we plan and deliver the changes required to achieve the
blueprint and ultimately the benefits.
Embedding Culture and Behaviours: culture and behavioural
change is key to successful transformation and will
take longer to establish. Our expertise in Applied Behavioural
Science ensures that changes are communicated
and clearly understood by working with key stakeholders.
System/Data Mapping: capturing and documenting data
related to a specific business process, understanding where that process can be optimised and improved.
Training Design and Development: We have developed a
comprehensive approach to deliver efficient and effective
skills, and knowledge transfer throughout any programme.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We have developed a comprehensive approach to deliver efficient and effective skills, and knowledge transfer throughout any programme.
Our trainers are qualified to assess learning needs and to design and deliver engaging workshops.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
We provide a consultancy service which is equally applicable to any appropriate P3M systems that the Customer may be using.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support calls are categorised by urgency and assigned with a corresponding priority, according to impact and severity. Priority is ranked on a scale of 1 to 4, where 1 is most critical. Response times are: Priority 1 - 1hr response, 4hr resolution Priority 2 - 2hr response, 8hr resolution Prioirty 3 - 24hr response, 48hr resolution Priority 4 - 24hr response, 168hr resolution Service times are 9.00am to 17.00 (UK time), Monday to Friday.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Costain provides support and maintenance services, managed and certified to the ISO20000 Service Management standard. This ensures that we can focus on delivering value by being agile and flexible in meeting our clients service needs, whilst continually monitoring and improving our service provision. Our standard support times are 0900 - 1700 (UK), Monday-Friday and our service desk can be contacted via phone or dedicated gcloud email address (gcloud@costain.com). All service staff are ITIL trained and we follow both the best practices set out by ITIL and required by our ISO certification. We provide: Mature Service Management process aligned with ISO2000 and ITIL; Service and contract management with dedicated service managers; Service level management and ability to work with clients to design services and define appropriate service requirements; Service management reports and KPI management; ESCROW services to ensure business and service continuity; Continual Service Improvements processes and reports. On-site support post-handover is based upon SFIA rates.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£550 to £1,850 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@costain.com. Tell them what format you need. It will help if you say what assistive technology you use.