Birst is an enterprise analytics and business intelligence platform that connects together the entire organisation through a network of interwoven virtualised BI instances on a shared common analytical fabric. Birst delivers speed, self-service, and agility and the scale, security, and control to meet rigorous standards with low TCO.
- Networked and virtualised BI and data ecosystem
- Machine Learning automation
- Unify centralised and decentralised data (top-down or bottom-up)
- Common and reusable semantic layer
- Adaptive user experience including mobile
- True multi-tenant cloud architecture delivers world-class performance
- Cloud connected end user data prep
- Mobile client
- Networked BI enables agile BI across multiple regions and departments
- Machine Learning Automation extends the benefits of advanced analytics
- Enable local data agility with centralised governance
- Semantic layer ensures metrics and KPIs are shared and consistent
- Adaptive UI drives better adoption, usage and self-service
- Shorter time to value and low cost means lower risk
- Data Prep lets you prepare data with a visual experience
£9700 per licence per year
Infor (UK) Ltd
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|System requirements||Access is through a modern browser|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Severity Level: Critical. 24/5 Support Available. Target Response Time 4 hours.
Severity Level: Non-Critical. Local Business Hours Support Available. Target Response Time 1 Business Day.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Web chat support||No|
Basic Support is offered to all customers who have contracted with Birst to use its Birst Professional version. Basic Support entitles customers to:
* Support during Local Business Hours.
* 1 named Support Contact.
* Access to Support monitored Birst Community Space.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||The service includes access to online Enablement Content and access to Webinars by Birst support. Documentation is available within the product. Customers have access to the Birst Community knowledge-base. Additional services are available focused on enablement|
|End-of-contract data extraction||Request of a full export must be requested prior to the start of the deprovisioning process at the end of the contract. Export of a client's data will require additional lead time depending o the size and volumes involved. There may be a fee to cover Birst's costs.|
Account deprovisioning is the process of deleting a customer account by an authorized account administrator or account owner. The process of account deprovisioning requires a minimum of 24 hours from the initial start of the deprovisioning process.
Service deprovisioning is the process of deleting or removing a service from a customer account by an authorized account administrator. The process of deprovisioning a service requires a minimum of 24 hours from the initial start of the deprovisioning process.
Client data, by default, will be deleted as part of the deprovisioning process. The client does have the option to request a full export of the data as part of an additional fee. Request of a full export must be requested prior to the start of the deprovisioning process. Export of a client’s data will require an additional lead time depending on the size and volumes involved.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Dashboard consumption, no administrative functionality|
|Accessibility standards||None or don’t know|
|Description of accessibility||The service is browser-based and the service should be accessible (as much as a data visualization tool can be), but not tested/validated.|
|What users can and can't do using the API||
Full support in the web service interface for: User provisioning,
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||Create their own data models, their own reports, and their own dashboards.|
|Independence of resources||
Birst is a fully multi-tenanted environment where compute/processing resources are shared across multiple tenants. Each customer benefits from the advantages of scale that this permits Birst to manage to ensure that performance and availability meet the terms of our service level agreement.
Birst endeavours to have its Hosting Services available for its clients over 99.9% of the time.
|Service usage metrics||No|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Users with appropriate permissions (as set by Administrators) can use the Birst User Interface to export data in CSV format or PDF. Administrators can use Web Services to export XML in addition to this.|
|Data export formats||
|Other data export formats|
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||
Availability and resilience
|Approach to resilience||
TIA-942 Tier 4 data centers,
HA configured from end to end
Via direct email to named contacts,
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||
Username and password (application managed credentials or RADIUS),
|Access restrictions in management interfaces and support channels||
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Shellman - https://cert.schellmanco.com/?certhash=bfvRQWEwLi4p|
|ISO/IEC 27001 accreditation date||09/05/2014|
|What the ISO/IEC 27001 doesn’t cover||Data Center Operations (Amazon Dublin)|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security accreditations||Yes|
|Any other security accreditations||
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||CTO/CISO is on the executive staff. Security Committee is composed of the CTO, CFO, Chief Customer Officer, and Head of Hosted Operations. Policies are approved by the Security Committee and the executive staff. Policies are audited as part of SOC II Type II audit and ISO 27001 certification,|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||Documented and independently audited configuration and change management process.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
Multiple 3rd party vendors doing vulnerability scanning (DAST and SAST). Patches can be deployed immediately if necessary (standard deployment cycle is every 2 weeks).
Multiple sources are used for information: email lists from governments (i.e., US CERT, US NIST), vendors (i.e., Oracle, Microsoft, Palo Alto Networks, Cisco, F5), and independent security organizations (i.e., SANS, BugTraq); Twitter feeds from governments (US, UK), security organizations and professionals; Security and privacy conferences
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||Network-based IPS, Host-based IDS, WAF, NG Firewall, SIEM. NIST-based (SP 800-61 rev 2) incident response plan|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Users can report incidents via the support system. There is also a responsible disclosure process for security professionals.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£9700 per licence per year|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||
Connected Self-Service Data Prep, data discovery and dashboards.
Trial is 100% cloud, browser accessible, single user.
1GB data limit.
none but users inactive for >4 weeks will be deactivated.
|Link to free trial||https://freetrial.eu.birst.com|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|