Infor (UK) Ltd

Birst Cloud Government Edition Analytics and Business Intelligence (BI) Platform

Birst is an enterprise analytics and business intelligence platform that connects together the entire organisation through a network of interwoven virtualised BI instances on a shared common analytical fabric. Birst delivers speed, self-service, and agility and the scale, security, and control to meet rigorous standards with low TCO.


  • Networked and virtualised BI and data ecosystem
  • Machine Learning automation
  • Unify centralised and decentralised data (top-down or bottom-up)
  • Common and reusable semantic layer
  • Adaptive user experience including mobile
  • True multi-tenant cloud architecture delivers world-class performance
  • Cloud connected end user data prep
  • Mobile client


  • Networked BI enables agile BI across multiple regions and departments
  • Machine Learning Automation extends the benefits of advanced analytics
  • Enable local data agility with centralised governance
  • Semantic layer ensures metrics and KPIs are shared and consistent
  • Adaptive UI drives better adoption, usage and self-service
  • Shorter time to value and low cost means lower risk
  • Data Prep lets you prepare data with a visual experience


£9700 per licence per year

Service documents

G-Cloud 9


Infor (UK) Ltd

Kenneth Jena


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements Access is through a modern browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Severity Level: Critical. 24/5 Support Available. Target Response Time 4 hours.

Severity Level: Non-Critical. Local Business Hours Support Available. Target Response Time 1 Business Day.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support No
Onsite support No
Support levels Basic Support is offered to all customers who have contracted with Birst to use its Birst Professional version. Basic Support entitles customers to:
* Support during Local Business Hours.
* 1 named Support Contact.
* Access to Support monitored Birst Community Space.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The service includes access to online Enablement Content and access to Webinars by Birst support. Documentation is available within the product. Customers have access to the Birst Community knowledge-base. Additional services are available focused on enablement
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Request of a full export must be requested prior to the start of the deprovisioning process at the end of the contract. Export of a client's data will require additional lead time depending o the size and volumes involved. There may be a fee to cover Birst's costs.
End-of-contract process Account deprovisioning is the process of deleting a customer account by an authorized account administrator or account owner.  The process of account deprovisioning requires a minimum of 24 hours from the initial start of the deprovisioning process.
Service deprovisioning is the process of deleting or removing a service from a customer account by an authorized account administrator.  The process of deprovisioning a service requires a minimum of 24 hours from the initial start of the deprovisioning process.
Client data, by default, will be deleted as part of the deprovisioning process.  The client does have the option to request a full export of the data as part of an additional fee.  Request of a full export must be requested prior to the start of the deprovisioning process.  Export of a client’s data will require an additional lead time depending on the size and volumes involved.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Dashboard consumption, no administrative functionality
Accessibility standards None or don’t know
Description of accessibility The service is browser-based and the service should be accessible (as much as a data visualization tool can be), but not tested/validated.
Accessibility testing None
What users can and can't do using the API Full support in the web service interface for: User provisioning,
Report generation
API documentation Yes
API documentation formats
  • HTML
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Create their own data models, their own reports, and their own dashboards.


Independence of resources Birst is a fully multi-tenanted environment where compute/processing resources are shared across multiple tenants. Each customer benefits from the advantages of scale that this permits Birst to manage to ensure that performance and availability meet the terms of our service level agreement.
Birst endeavours to have its Hosting Services available for its clients over 99.9% of the time.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users with appropriate permissions (as set by Administrators) can use the Birst User Interface to export data in CSV format or PDF. Administrators can use Web Services to export XML in addition to this.
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • JSON
  • REST
  • Web Services
  • Native SQL (e.g. Oracle, SQL Server...)
  • Birst provides over 150 application connectors (Salesforce, SAP, ...)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability
Approach to resilience TIA-942 Tier 4 data centers,
HA configured from end to end
Outage reporting Via direct email to named contacts,
Customer portal,
Status page

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Username and password (application managed credentials or RADIUS),
SAML 2.0,
OpenID Connect,,,
Access restrictions in management interfaces and support channels Role-based security,
IP whitelisting
Access restriction testing frequency At least every 6 months
Management access authentication
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Shellman -
ISO/IEC 27001 accreditation date 09/05/2014
What the ISO/IEC 27001 doesn’t cover Data Center Operations (Amazon Dublin)
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • TRUSTe -
  • Privacy Shield -
  • SOC II Type II

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes CTO/CISO is on the executive staff. Security Committee is composed of the CTO, CFO, Chief Customer Officer, and Head of Hosted Operations. Policies are approved by the Security Committee and the executive staff. Policies are audited as part of SOC II Type II audit and ISO 27001 certification,

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Documented and independently audited configuration and change management process.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Multiple 3rd party vendors doing vulnerability scanning (DAST and SAST). Patches can be deployed immediately if necessary (standard deployment cycle is every 2 weeks).
Multiple sources are used for information: email lists from governments (i.e., US CERT, US NIST), vendors (i.e., Oracle, Microsoft, Palo Alto Networks, Cisco, F5), and independent security organizations (i.e., SANS, BugTraq); Twitter feeds from governments (US, UK), security organizations and professionals; Security and privacy conferences
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Network-based IPS, Host-based IDS, WAF, NG Firewall, SIEM. NIST-based (SP 800-61 rev 2) incident response plan
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Users can report incidents via the support system. There is also a responsible disclosure process for security professionals.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £9700 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Includes:
Connected Self-Service Data Prep, data discovery and dashboards.
Trial is 100% cloud, browser accessible, single user.

Not included:
user management.

1GB data limit.

Time limit:
none but users inactive for >4 weeks will be deactivated.
Link to free trial


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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