Bluehoop Digital

Website Design and Development - Public Sector

A fully managed website service that delivers a secure, high quality, high performance and online public presence without any infrastructure or technical team. We design and implement the WordPress CMS to your exact requirements then provide as much (or as little) ongoing updates and support as you need.

Features

  • Widely adopted by public sector organisations throughout the UK
  • Publishing tools: create drafts, schedule publications, see past revisions
  • Media management: upload pictures, videos, add captions, titles, galleries
  • Easily extensible through hundreds of add-on features
  • Social media integration to allow enhanced social PR
  • Flexible user-level security and publishing level
  • Advanced functionality including e-commerce, forums, calendars, and more

Benefits

  • Improved visibility and communication for your oganisation
  • Easy to use Content Management System CMS
  • Quick to add new website content from any location
  • Easy to grow and extend functionality as your organisation develops
  • Improve upon an existing solution or migrate your existing systems
  • Fill a talent/skills gap when delivering a wider project
  • Ongoing first and second line support

Pricing

£3000 per unit

Service documents

G-Cloud 9

712434053890572

Bluehoop Digital

Gareth Lisle

01943 968262

glisle@bluehoop.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Usually no constraints
System requirements
  • Open source
  • Cloud based

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 8.30 to 5.30 Weekdays. Out of hours support via special arrangement.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Basic support through to a gold service
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Training delivery based on training requirements review
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction User data can be exported
End-of-contract process Database and files associated with the project will be supplied

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service User interface designed to aid usability on mobile devices.
Accessibility standards WCAG 2.0 AAA
Accessibility testing We use a variety of design templates that have been previously tested. Testing of specific systems can be made to client's requirements.
API No
Customisation available Yes
Description of customisation Can be fully customise in-terms of design and functionality to meet specific branding or business function / service delivery needs.

Scaling

Scaling
Independence of resources Cloud scaling can be used if required

Analytics

Analytics
Service usage metrics Yes
Metrics types Google Analytics and other tracking available
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach Data can be protected to the specific requirements of the client. For example; personal data will require a higher level of protection than a simple information data set.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Various options available based on client requirements.
Data export formats
  • CSV
  • Other
Other data export formats
  • Xml
  • Sql
Data import formats
  • CSV
  • Other
Other data import formats
  • Xml
  • Sql

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks NA
Data protection within supplier network Other
Other protection within supplier network NA

Availability and resilience

Availability and resilience
Guaranteed availability SLA dependent on client requirements.
Approach to resilience DOS protection, scalable and regular backup to allow for full resilience.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Usernames and password applied
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach All staff trained in information security governance
Information security policies and processes Internal information security policies and awareness in place.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Full changes logs recorded
Vulnerability management type Supplier-defined controls
Vulnerability management approach Server patches as part of an automated process.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Server updates
Incident management type Undisclosed
Incident management approach Full incident recording and reporting to clients.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3000 per unit
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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