StarTraq Limited

StarTraq StarGo

End-to-end solution to manage and enforce highways and parking licenses and permits. Optimise the application, approval, issuing and enforcement of any permit or licence. StarGO includes: online permit applications, smartphone ticketing app to check compliance, automated issuance of Fixed Penalty Notices (FPNS), Parking Charge Notices (PCNS) and reminder letters.

Features

  • Online account to apply, renew and pay for permits
  • Upload documentation to support permit applications
  • Ability to purchase different types of highways permits
  • View the status of ongoing permit applications
  • View expired permits on smartphone map for targeted enforcement
  • Integration with payment providers e.g. World Pay
  • Automated case management and follow-up
  • Automatic renewal of relevant permits and licenses
  • Report builder for detailed management information
  • Track valid/invalid permits whilst out in the field

Benefits

  • One solution for issuing permits and permit enforcement
  • Minimal setup time and deployment costs
  • Reduce staff processing costs as no re-keying of data
  • Monitor and maximise staff performance
  • Quick production of court files
  • Eliminates errors and costs associated with manual ticketing and licensing
  • No lost records
  • Reduces processing time
  • Reduces labour costs of processing paper tickets
  • Allows officers to spend more time on patrol

Pricing

£11150 per licence per year

Service documents

G-Cloud 11

712356511177743

StarTraq Limited

Billy Kennedy

441295273000

tenders@startraq.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints None
System requirements
  • Windows Server software and licence, preferably 2012 +
  • Windows SQL software and licence, preferably 2012 +
  • Internet Information Service (IIS) 7.5 +
  • .NET Framework 4.5

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our support desk is available Mon-Fri 8.30am-5pm excluding UK bank holidays. We respond to any emails submitted to our support desk within 1-4 hours depending on the priority of the submission made.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels StarTraq aim to provide and initial response to high priority cases within 60 minutes, medium priority cases within 120 minutes and low priority cases within 240 minutes.The support desk is open Monday to Friday 8:30am until 17:00pm (excluding weekends or UK bank holidays)
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Upon engagement, a full project plan will be drawn up and milestones will be agreed between both parties. Once the service has been installed, a UAT environment will be created. A full training plan will be delivered to the customer. Training will be delivered onsite again with agreed milestones with each team member.
Service documentation No
End-of-contract data extraction Data will be exported at the end of the contract and sent via a secure method to the users.
End-of-contract process All data held will be returned to the customer. Once the contract ends and there is no extension required, our software licence will expire and our services will not be available. Once data has been returned to the customer it will be permanently deleted from any StarTraq systems.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Our mobile solution allows users to issues tickets via a smartphone application that links directly into StarTraq Dome.
API Yes
What users can and can't do using the API Our API is provided through a webservice. Most actions required in our systems are managed through our API, such as, users being able to insert data, update data and delete data. Data is encrypted when using our recommend setup. All API functions are documented and can be provided upon request.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Our application can be customised to: 1. Process different offence types 2. Provide users and permission groups with different levels of access 3. Display the status of cases at different stages in the offence process 4. Provide automatic case progression and document generation using our customisable workflow builder 5. Generate many different forms, fines, correspondence, letters, e-mails and notices which need to be produced as templates StarTraq provide up to 15 hours per annum of customisation with no charge. Ordinarily our staff will make these customisations for the end user although it is possible the users can make these customisations themselves with the appropriate permissions and training.

Scaling

Scaling
Independence of resources Our software uses scalability and elasticity to increase the workload of the service when the demand is necessary.

Analytics

Analytics
Service usage metrics Yes
Metrics types Real-time dashboards and custom reporting tools on number of offences processed for example.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Within our software, we have a dedicated section for exporting data. There is the availability to export any field from our system. We can either develop the communication to export to your system requirements or we simply can export the data via CSV.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Please see terms and conditions for full service level agreement.
Approach to resilience Available upon request.
Outage reporting Email alerts and dashboard for further investigation.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Individual permission rules and groups can be set per user to restrict access to management interfaces, such as reporting and dashboard graphs and support channels.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LRQA
ISO/IEC 27001 accreditation date 25/08/2015
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • BIP 0008
  • ISO 9001:2015
  • Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes StarTraq are ISO 27001 certified. Within this, we are constructed various policies which our teams adhere to, consisting of : - Network access - Acceptable Use, - Physical Security - Change Management - Secure Development These can be made available upon request. Policies are approved by top management who are responsible for setting top level policies, establishing objectives and for evaluating monitoring results to ensure systems are effective and are delivering intended outcomes.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach StarTraq Ltd have recognised the importance of effective change control (and the risks associated with ineffective change control) and have therefore formulated a Change Control Policy and set of procedures in order to address the opportunities and associated risks. This policy will ensure the implementation of change management and control strategies to mitigate associated risks such as: • Information being corrupted and/or destroyed • Network performance being disrupted and/or degraded • Productivity losses being incurred • Exposure to reputational risk Each change is documented and approved before the change is implemented.
Vulnerability management type Supplier-defined controls
Vulnerability management approach StarTraq use cloud based network monitoring tools to perform detailed technical vulnerability scans of all network attached workstations, laptops, servers and virtual environments. Scans are conducted at planned intervals, consisting of: • Application patch and service pack levels • OS patches and service pack levels When detected, remediation is prioritised according to the potential impact of a vulnerability being exploited, the importance of the device or system affected and balanced against the operational need for little or no disruption.
Protective monitoring type Supplier-defined controls
Protective monitoring approach StarTraq consider it to be vitally important to both proactively monitor our systems in order to respond quickly to new vulnerabilities and to record incidents and events via logs to enable us to investigate what went wrong and determine responsibility for incidents. When detected, remediation is prioritised according to the potential impact of a vulnerability being exploited, the importance of the device or system affected and balanced against the operational need for little or no disruption.
Incident management type Supplier-defined controls
Incident management approach StarTraq have a policy to manage incident reporting. The policy outlines quick detection of security events and weaknesses and quick reaction and response to security incidents along with a pre-defined approach to common events. StarTraq use a CRM ticketing system to report incidents. Management review the incidents for reporting purposes.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £11150 per licence per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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