Telstra Health UK Limited

Dr Foster Cloud Based Software

This service provides for our specialist staff to assist you in using the Dr Foster Cloud Based Software toolsets which will allow you to visualise and analyse the data collected from within your organisation or domain.
This is done in line with GDPR regulations. Patient data is always protected.


  • Dashboard tool customisable to monitor sets of outcomes measures
  • Dashboard tool allowing financial position to be tracked by provider
  • Risk Stratification tool assesses patients’ risk of adverse outcome
  • Risk Stratification tool ranking risks according to severity
  • Delivers an understanding of a patient’s history
  • Provides early warning of potential quality of care issues/safety
  • Highlights areas of outlying performance compared to peers
  • broad range of analysis - mortality, long stay etc
  • Supports planning and decision making
  • Delivers easy to navigate visual representation of market share


  • Financial position to be tracked by Provider
  • Customisable to monitor any set of outcomes measures
  • Allows estimate potential use of population healthcare services
  • Enabling in-depth analysis of performance issues within health economy.
  • Enables in-depth analysis of inefficiencies within health economy.
  • Delivers in-depth analysis of three datasets
  • Enables hospitals to explore own and competitors activity
  • Allowing users to identify key competitors and analyse market share
  • High level dashboard makes complex clinical/operational information easily accessible
  • Provides a simple overview of consultant level activity


£300 to £1,500 a unit a day

Service documents

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G-Cloud 12

Service ID

7 1 2 2 9 2 6 1 2 8 5 7 3 0 4


Telstra Health UK Limited Leesa Ewing
Telephone: +44 (0)2073328800

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
There will be times when the system is unavailable for scheduled maintenance. These times will be agreed in advance with the client. User access to the system is limited by Username and strong password/passphrase enforcement. These will need to be set up for each user in conjunction with the client. Data centre access is available to our staff only Support for specific hardware configurations only Must include specified top-of-rack/end-of-rack network switches
System requirements
  • Access through N3
  • End user devices capable of running Internet Explorer or Chrome
  • Software licences for each end user
  • Suitable Firewall
  • Customers will require appropriate network connectivity
  • Customer responsible for data security over their connectivity method

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are 0800 to 1800 Monday to Friday excluding Bank Holidays
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Standard - 9am to 5pm, Monday to Friday, excl. Bank and Public Holidays; • Yes we provide a technical account manager
Support available to third parties

Onboarding and offboarding

Getting started
For implementation and service delivery, we use a programme delivery methodology based on Scaled Agile Framework – PRINCE 2 robust governance controls wrapped around iterative lean-agile delivery principles. This balanced approach provides agility to flex, ‘fail fast’, deliver programme value quickly, whilst providing essential controls ensuring the programme is delivered on time, to budget and in collaboration with you.

As part of our standard Cloud Support Analysis Managed Service, we deliver regular education and training to customers to help them become more information-literate. We will develop a training programme to train a minimum number of analysts per year. This will include direct training, with established training manuals that we use both internally for new Dr Foster analysts and externally when upskilling customers.

Examples include training on advanced skills e.g. machine learning, and programming skills such as SQL, R and Python.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The customer has complete autonomy of how data is stored and managed within their virtual environment.
End-of-contract process
We will return all your data and materials which cannot be deleted or exported by you, and securely destroy all copies of your data on your written instruction. We will return any pre-paid sums for services not delivered to you. We will not penalise you for terminating your contract with us unless specifically stated in the Service Definition. We will also return all of your confidential information, unless there is a legal requirement that we keep it.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Chrome
  • Safari 9+
Application to install
Compatible operating systems
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Differences between the mobile and desktop service
The differences are in the screen size available for viewing the system. This is taken into account for mobile access. The technology used is different between mobile and desktop.
Service interface
Customisation available
Description of customisation
Dashboards can be customised to display different sets of information as required
Reports can be customised to display different sets of information as required.
Both the above is made available to nominated users


Independence of resources
We provide a guaranteed service delivery and system response time for each user. We also provide Guaranteed resources that are a stated minimum of memory, CPU and disk size or space for each customer. The service is not affected by the demands of other users. We do have resource reservations and shares on our connectivity services that are not dedicated to our customers - such as internet bandwidth. In addition, the capacity planning team ensure that connectivity usage in terms of all resources are constantly monitored and increased accordingly to demand


Service usage metrics
Metrics types
Using agile delivery methods, we quickly and safely respond to any problems identified, subtly adjusting priorities to ensure we are constantly aligned with our customers’ needs and expectations. Effective use of KPIs provide customer assurances and allows Dr Foster to build a framework for service delivery surpassing customer expectations. A resolution timescale is communicated, dependent upon the nature of the issue. Once a fix is made, tested and deployed, this is communicated back to the customer.
Dr Foster installs updates to the website/software, carrying out planned maintenance outside working hours, resulting in normal business hours availability in excess of 99.9%.
Reporting types
Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
There is an SQL extract routine. CSV exporting is also available.
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
Other protection within supplier network
Our hosting partner offers the choice of connecting: • Via the internet using additional encryption such as TLS 1.2 • IPSec VPN tunnels • Via private networks such as leased lines or MPLS • Via public sector networks such as PSN, N3, Janet

Availability and resilience

Guaranteed availability
We provide a guaranteed service delivery and system response time for each user. The SLA details the hours of cover as well as the target response and resolution times for each Incident Severity. Reports can be generated at any time for any given time period. We confirm that the application can be hosted within an environment that provides full disaster recovery services.
Approach to resilience
Multiple Servers will be configured as a cluster of VMs across these hosts and, should one of these servers fail or be taken out of service for maintenance work, then the remaining servers in the VM cluster will take up the additional workload. With the rapid recovery features in VMware your preferred method for resilience may be to dynamically provision new servers as and when a failure occurs. Your local preferences will dictate your approach to resilience and availability but be assured that the solution can be configured to meet your needs. A number of options enable you to build resilience into your applications. We offer Private Cloud Compute from two geographically distinct sites, both located in the UK and separated by over 100km for excellent geo-diversity.
Outage reporting
All outages will be reported via the Service Status page and the notifications service within the Cloud Portal. Outages are identified as Planned maintenance, Emergency maintenance, and platform issues. In addition, the designated Technical Account Manager will proactively contact customers as appropriate.

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Username and strong password/passphrase enforcement
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Certification Europe
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
CSA STAR accreditation date
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
PCI certification
Other security certifications
Any other security certifications
NCSC Cyber Security Information Sharing Partnership

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Dr Foster has a documented framework for security governance, with policies governing key aspects of information security relevant to the service. Security and information security are part of the service provider’s financial and operational risk reporting mechanisms, ensuring that the board would be kept informed of security and information risk. Processes to identify and ensure compliance with applicable legal and regulatory requirements. Our hosting partner has a number of inter-connected governance frameworks in place which control both how the Company operates and the manner in which it delivers cloud services to its customers. These have been independently assessed and certified against ISO27001. The service is governed by an integrated suite of information security policies. Under the top level Information Security Policy itself are second-level documents with specific focus on Acceptable Use, Antivirus Protection, Asset Management, Business Continuity Management, Data Protection, Password Management, Personnel Management, Supply Chain Management and many others.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
System changes, including enhancements and defects, will be managed via Change Management Process implemented within Governance Framework administered by the Programme Director.

As part of programme governance framework, we create a Joint Design Authority will be led by the Programme Director. The Joint Design Authority includes representatives from across the programme and membership will be finalised during mobilisation. This group take responsibility for identifying, reviewing and prioritising requests for change to services and solutions.

RFCs originate from multiples sources, including:
1. Bugs and defects
2. Enhancements
3. Changes to underlying architecture
4. Demands from Joint Programme Governance Board
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Potential new threats, vulnerabilities or exploitation techniques which could affect your service are assessed and corrective action is taken The severity of threats and vulnerabilities is considered within the context of the service and this information is used to prioritise the implementation of mitigations. Our change management process ensures known vulnerabilities are tracked until mitigations have been deployed.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We take prompt and appropriate action to address incidents. Incidents are categorised by laid down priorities which each have response times for remedial action. Following best practice from National Cyber Security Centre, our service has enhanced protective monitoring, including checks on time sources, cross-boundary traffic, suspicious boundary activities, network connections and backup status etc.
Incident management type
Supplier-defined controls
Incident management approach
Incident management processes are in place for the service and are actively deployed in response to security incidents. Pre-defined processes are in place for responding to common types of incident and attack. A defined process and contact route exists for reporting of security incidents by consumers and external entities. Security incidents of relevance to you will be reported in acceptable timescales and formats

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Connected networks
NHS Network (N3)


£300 to £1,500 a unit a day
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.