Cloud Business

Modern Workplace

Cloud Business’ Modern Workplace team has delivered consulting and support services to varied organisations for more than 20 years. We are experts in delivering large email migration and collaboration technology projects in partnership with our clients, providing end-to-end projects, or “enabling” their internal migration team.

Features

  • A holistic approach to migration planning, configuration and execution
  • Expertise on all mail platforms including Exchange, HCL/IBM
  • Support for hybrid platforms working seamlessly together
  • Integrated and co-existent email, calendar and application solutions
  • Project Management Office (PMO) provides oversight and accountability
  • Our Digital Transformation Methodology:
  • Discover > Design/Plan > Prepare > Deploy > Support

Benefits

  • Workshops and ‘day in the life’ demos and observations
  • Our cloud consultants will design a Digital Transformation Roadmap
  • Ensuring your team are prepared with a bespoke training programme
  • We are experts at migrating any data to the cloud
  • Partnering with your IT, HR and Management teams
  • Cloud Business ensures users embrace their new way of working

Pricing

£850 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cloudbusiness.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 1 1 5 2 9 8 9 8 6 3 1 8 4 0

Contact

Cloud Business Gary Duke
Telephone: +44 (0)870 787 4001
Email: sales@cloudbusiness.com

Planning

Planning service
Yes
How the planning service works
Our team will engage with you to design new ways of working, we’ll hold workshops and run through ‘day in the life’ demos and observations. Our cloud consultants will then design a Digital Transformation Roadmap. Cloud Business will ensure your team are prepared and confident in the use of new technologies, through a bespoke training programme.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft
  • IBM / HCL
  • Google

Training

Training service provided
Yes
How the training service works
Making sure your team are prepared and confident in the use of new technologies through a bespoke training programme.
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft
  • IBM / HCL
  • Google

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
See Service Definition Document
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft
  • IBM / HCL
  • Google

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Cloud Business offer a 24/7/365 Managed Service Desk backed up by a Network and Security Operations Centre that constantly monitors and manages client Cloud infrastructures. The Cloud Business Services are structured on the specific requirement of our clients as we recognise that every client is different and should expect a personalised service that directly reflects the core business and individual end user needs for help, advice and support. Every Client is supported by a Service Delivery Manager and Account Director, who will be continually responsible for the execution of the Service Level Agreements.

Service scope

Service constraints
Ongoing support is provided remotely unless specifically agreed otherwise.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Cloud Business Support Hours are 7am - 7pm.
P1: 1 Hour
P2: 2 Hours
P3: 8 Hours
P4: 8 Hours
P5: 8 Hours Response
(Mon-Fri, 7am - 7pm, excluding Bank Holidays).
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Cloud Business offer a 24/7/365 Managed Service Desk backed
up by a Network and Security Operations Centre that constantly monitors and manages client Cloud infrastructures. The Cloud Business Services are structured on the specific requirement of our clients as we recognise that every client is different and should expect a personalised service that directly reflects the core business and individual end user needs for help, advice and support.
Every Client is supported by a Service Delivery Manager and Account Director, who will be continually responsible for the execution of the Service Level Agreements.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£850 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cloudbusiness.com. Tell them what format you need. It will help if you say what assistive technology you use.