NETbuilder Ltd

Adobe - System Design & Integration

NETbuilder offers end-to-end system design and integration services for Adobe Experience Cloud solutions, providing full delivery lifecycle through planning, design, build, launch and support of your custom solution. We propose various engagement models and an agile delivery approach that enable rapid time-to-market, high-quality solution and effective transition to BAU operations.

Features

  • Support Adobe AEM, Analytics, Target, Campaign, Audience Manager and Magento
  • Deploy a structured team with certified experts and industry specialists
  • Design and develop a tailored plan and product backlog
  • Design your system, application, and your test and go-live strategy
  • Build your end-to-end and multi-solutions Adobe digital platform
  • Build the minimum viable solution specific to your requirements
  • Build and execute unit, integration, functional and acceptance test suites
  • Support UAT, go-live readiness and solution launch
  • Handover solution, design and transfer business and technical knowledge
  • Review the outcome and lessons learnt

Benefits

  • Execute on your digital marketing strategy with expert industry support
  • Deploy a highly performing and scalable cloud-based or on-premise platform
  • Rapidly go-to-market with your minimum viable solution
  • Apply an iterative approach to system design and software delivery
  • Undertake a suitable approach to change management and system testing
  • Build tailored or adhere to pre-defined change and deployment process
  • Fully adopt your solution and enable business-as-usual from day one
  • Facilitate user acceptance testing
  • Ramp up your team with confidence
  • Optimise and maximise your Adobe Experience Cloud ROI

Pricing

£350 to £999 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@netbuilder.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 1 1 4 4 7 3 8 8 4 9 0 8 6 4

Contact

NETbuilder Ltd Thomas Hooson
Telephone: 0845 680 2083
Email: gcloud@netbuilder.com

Planning

Planning service
Yes
How the planning service works
NETbuilder will mobilise a structured team with dedicated roles – with minimum a business analyst and a technical architect for planning purposes – to ensure each functional area of the release process is covered by at least one resource, and will size the number of technical resources to match the needs of the project requirements. All project work will take place using NETbuilder’s mature agile processes. This will be facilitated using standard techniques and agile ceremonies such as comprehensive sprint planning, retrospective, daily stand-ups etc. Regular show/tells will also ensure the stakeholders are engaged and aware of the overall progress.

With regards to planning, NETbuilder will review and analyse all available baseline documentation and will hold a series of meetings/workshops with business and technical stakeholders to document the “as is” processes, applications, integration points and infrastructure systems. Continuously in sprint, NETbuilder’s architects will then work on defining the “to-be” state of the system, wrapped within an Infrastructure Design Document (technical specifications) for further approval and development into user stories by the business analyst. In parallel, our architects will also initiate the build of a Runbook, a set of procedures and operational instructions for system administrators to manage the system.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Adobe Experince Cloud
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • UKCloud
  • Adobe Experience Manager (AEM)
  • Adobe Analytics
  • Adobe Target
  • Magento Commerce
  • Adobe Campaign
  • Marketo Engage

Training

Training service provided
Yes
How the training service works
Once the project has past initial mobilisation we ensure that continuous documentation and training deliverables are rolled out regularly across the duration of the project.

Mentored support and multi layered business and technical training for BAU operations will be provided as part of our cloud services, which will include alongside ad-hoc demos and deliverable walkthrough workshops, basic and advanced development training courses and a system administration training course.

A set of user documentation will also be provided to enable our customer to have the necessary knowledge to successfully on board new resources in life.

Finally, once each environment or system component has reached the deployment phase, there are further training sessions planned to operationalise the internal working model to support their rollout. This exercise is underpinned by a full handover and support period to ensure that by the end of this phase, the solution capability has been successfully embedded, and our customers can utilise this with minimal support.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
NETbuilder follows a strict multi-phase project life-cycle when supporting its customers to migrate to the cloud or move from different cloud providers in order to ensure existing services stay up and running with minimum downtime during the process and the new solution is fully adopted within customer estate. The transition happens in three phases: (1) the early bird phase with a plan to setup the new infrastructure or service whilst new features get frozen on the existing system to let space for supporting live events and issues only, (2) a cutting edge transition phase with a plan to slowly roll-out the new system and migrate the user base, using hybrid deployment approaches between the blue green and canary models to reduce any downtime, and (3) the decommissioning phase with a plan to smoothly end the service of the previous system.

We support the phasing with activities such as project setup, planning, analysis of requirements and goals, completion of architectural design, completion of Product Backlog, development and code review, continuous QA, integration testing, system optimisation, continuous UAT, bug fixing, system review / sign-off, completion of Runbook, live deployment, delivery of business and technical training, handover, validation of programme KPIs and goals.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
NETbuilder will mobilise a structured team with dedicated roles – with minimum a QA tester and an automation tester for quality assurance and depending on project needs to ensure each functional area of the release process is covered by at least one resource, and we size the number of technical resources to match the needs of the project requirements.

The QA testers will be responsible for writing and running acceptance tests during development to support the developers’ workload and running manual tests against system environments to ensure functionality and quality are delivered as per requirements, as well as reporting any bugs encounter and track the resolution route.

The Automation testers will be responsible for defining acceptance criteria, setting up an automated acceptance test framework and maintaining the test suite for regression testing, as well as enforcing automated testing practices within the team and the customer estate.

All project work will take place using NETbuilder’s mature agile processes that include a gateway for quality assurance before any package of work is delivered to the customer for user acceptance testing (UAT). Customers can shadow our testers to continuously embed engineering practices and capabilities within their organization over the course of the project.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
NETbuilder provides on-going infrastructure and application support during the length of the engagement and after the launch of the infrastructure and/or system components, to aid with the transition of service to the customer.

The terms of post-live support must be agreed prior to the start of the project.

Service scope

Service constraints
No constraints.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
NETbuilder can provide prioritised, toll-free support services for the Managed Services, to be accessed by Customer’s Technical Support Contacts 24 hours a day, 7 days a week according to the Response Times described below.

Priority 1: CRITICAL – 30 minutes
Priority 2: URGENT – 2 hours
Priority 3: IMPORTANT – 4 hours
Priority 4: MINOR – 1 business day
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
NETbuilder’s Standard support level includes 1st and 2nd lines for infrastructure hosting, maintenance and support from our experts and service desk agents.

Our Standard offering ensures that the customer’s deployment is successful and operational and that agents support is provided during business hours while providing significant autonomy for the customer in daily application and business operations.

Standard cost starts at £2,500 per month.

NETbuilder’s Production support level provides everything describes in the Standard offering apart that (1) Agents support is provided 24 hours a day, 7 days a week, 365 days a year and (2) Service Review meetings are regular instead of ad-hoc.

Production cost starts at £5,000 per month.

NETbuilder’s Enterprise support level provides everything describes in the Production offering plus, in addition, entitles the customer to a dedicated Solution Account Manager (SAM) responsible for 3rd line support with application monitoring, troubleshooting and maintenance, mentored coaching, architectural and go-live assistance.

Our Enterprise offering is a premium full-service package aiming to empower business and development teams while keeping IT as a trusted advisor.

Enterprise cost starts at £15,000 per month.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£350 to £999 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@netbuilder.com. Tell them what format you need. It will help if you say what assistive technology you use.