Your.MD Symptom Checker & Personal Health Assistant

Your.MD is a text-based artificial intelligence system that produces a personal probability of the most likely diagnosis in response to symptoms offered by patients and followup questions asked by our artificial intelligence (AI) engine.


  • AI
  • Medical NLP
  • Medical Chatbot
  • API
  • Medical Map of Symptoms & Conditions


  • Extract medical concepts from user inputs
  • Calculate personal probabilities of conditions
  • Provide clinically assured (NHS) health information
  • Provide targeted next-step recommendations


£0 per user

Service documents

G-Cloud 10



Darryl Hubble


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No contraints.
System requirements N/a

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 48 hours during weekdays.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support can be accessed via email channels for free.

On-site setup can be provided for a cost.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation / FAQ are provided with an on-boarding tutorial.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Information can be extracted by contacting us directly following contract termination / end.
End-of-contract process All costs will be included within the price of the contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There is currently a temporary difference between Android and IoS. Android is on V3 and IoS V2.
Accessibility standards WCAG 2.0 AAA
Accessibility testing We rely on the accessibility tools provided by Android and Apple.
What users can and can't do using the API The Your.MD service can be accessed via API. For full details on how this works, please contact us.
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available No


Independence of resources Our system is built utilising microservices, meaning they're built to scale and meet demand as and when needed.


Service usage metrics Yes
Metrics types Top level KPIs can be provided, such as number of symptom checks / pages viewed.

Specific requests can be discussed further.
Reporting types Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Contact us directly to discuss the exporting of data.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Guaranteed 95%+ uptime.
Approach to resilience Available on request.
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels N/a
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Amazon AWS provided security accreditations
  • ISO 9001 via Amazon
  • ISO 27001 via Amazon
  • ISO 27017 via Amazon
  • ISO 27018 via Amazon

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Security policies are critical for us providing assurance to users, clients, regulators, auditors and governments that Your.MD takes seriously the confidentiality, integrity and availability of data placed in our care.

For more information on our security policies and processes, please contact us.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes to our services are heavily tested via our internal QA processes.
Vulnerability management type Undisclosed
Vulnerability management approach We carry out internal vulnerability tests on a regular basis to ensure that our systems are robust and secure
Protective monitoring type Supplier-defined controls
Protective monitoring approach Undisclosed.
Incident management type Undisclosed
Incident management approach Incidents can be reported directly via email or phone call.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0 per user
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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