twentysix Limited

Cloud hosting & website development

twentysix provide various cloud hosting solutions through a combination of public, private and hybrid cloud services. Hosting services are primarily in support of our website design and development services, which are extensive, with the agency having been creating highly functional, bespoke websites in .NET & PHP for over 15 years.

Features

  • Highly resilient
  • Scalable architecture
  • Technology agnostic
  • 24/7 support
  • Real time reporting
  • Supporting development services

Benefits

  • Full service for peace of mind across all requirements

Pricing

£100 to £2500 per server per month

  • Education pricing available

Service documents

G-Cloud 9

710481071321924

twentysix Limited

Nikki Foster

0800 320 2626

nikki.foster@twentysixdigital.com

Service scope

Service scope
Service constraints Generally there are no service constraints, though this may change dependent on requirements
System requirements Service may require a license

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are set subject to SLA agreed - this SLA guarantees response within 0.5 to 4 hours depending on priority of request. We offer a 9.00- 5.30 support model or 24/7 support model, should clients require it.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels 24/7 support In hours coverage within twentysix’s UK Office hours (9AM to 5:30PM, Monday to Friday) Emergency P1 24 hours support coverage consisting of 15 and a half hours out of hours coverage (17:30 to 09:00 the following day, Monday to Friday) Emergency P1 24 hours support coverage bank holidays and weekends P1 SLAs to govern guaranteed response times Out of hours maintenance fee £5,000 per calendar month PLUS Out of hours callout charge £500 per hour (minimum callout one hour) In hours SLAs for P's 1-5 In hours coverage within twentysix’s UK Office hours (9AM to 5:30PM, Monday to Friday) 10 days per month at a flat blended rate of £572 per day SLAs to govern guaranteed response times Out of hours SLAs other than P1 coverage In hours maintenance fee £5,720 per calendar month.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We offer full on-boarding sessions with training on any hosting platform and associated services which we provide, this includes phyiscal meetings as well as documentation and webex/remote training/onboarding.
Service documentation Yes
Documentation formats
  • ODF
  • PDF
  • Other
Other documentation formats
  • DOCX
  • PPT
  • XLSX
End-of-contract data extraction We have a full off-boarding process for the purposes of handing over data and other assets at the end of a contract. After agreement of a secure way in which to transfer data we commit to delivering that content to an agreed repository within an SLA'd timeframe.
End-of-contract process We have a full off-boarding process for the purposes of handing over data and other assets at the end of a contract, as well as closing off the contract formally and ensuring that all contractual requirements have been met in relation to the closure of work. This is all done as either project cost or T&M depending on agreement.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Resources are stricted segregated to ensure that no one clients services have the ability to impact any others. More details on how we would accomplish this dependent on specific requirements are available on request.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Various (Microsoft, Amazon)

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
Backup controls Backups are managed manually through your client services liason within the agency.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks As a fully ISO27001 certified development partner we ensure at the start of any project that mechanisms are agreed for the transfer of data between parties - this is hugely dependent on the buyers requirements and twentysix can usually find a way to deliver against any requirement that the buyer may have.
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability All of our services have a base level availability target of 99.90%, subject to the level of service taken out. This can be increased subject to requirements and costs.

Refunds are returned as service credits.
Approach to resilience This is on a case by case basis dependent on client requirements - but could involve load balancing, replicated data, CDN or other technologies. Further information relating to our service resilience is available on request.
Outage reporting Outage reporting is delivered via email alert or through public dashboard.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Restriction can take place using a number of different mechanisms from IP restriction through to locked out accounts.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 MQA, certificate 0543
ISO/IEC 27001 accreditation date 18/07/16
What the ISO/IEC 27001 doesn’t cover Our entire Leeds organisation is covered by our ISO 27001 certification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Information relating to our security policies is available upon request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach As part of our ISO 27001 certification, change control and configuration management is vitally important to twentysix. We have a change management process which we are happy to supply upon request.
Vulnerability management type Supplier-defined controls
Vulnerability management approach As part of our ISO 27001 certification, vulnerability management is vitally important to twentysix. We run a risk identificiation & management based model for any identified vulnerability. Threats are generally identified through subscription to a number of services, including manufacturer/developer websites and email lists. Any fix is generall audited by our IT/IS team against the types of systems we are running internally. Depending on the findings of the IT/IS team then fixes are rolled out ASAP in line with internal and client requriements. We have a full vulnerability management process which we are happy to supply upon request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach As part of our ISO 27001 certification, monitoring is vitally important to twentysix. We have a full monitoring process & procedure which we are happy to supply upon request.
Incident management type Supplier-defined controls
Incident management approach As part of our ISO 27001 certification, incident management is vitally important to twentysix. We have a full incident management plan which we are happy to supply upon request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Hyper-V
How shared infrastructure is kept separate Logically seperated using Virtualization technology.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £100 to £2500 per server per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑