Ancoris Limited

Google G-Suite Basic

G Suite is a set of productivity tools designed for Cloud, for users working anywhere on any modern device. Components include Email, Calendar, WP, Spreadsheets, Presentations, Video, Voice and Text Conferencing, Forms, Team Sites, Social Networking, Document Storage and Sharing. Any time, place, location; real-time collaboration makes teamworking the norm.

Features

  • Secure Business Email through Gmail
  • Video and Voice Conferencing
  • Smart Shared Calendars
  • Document editors including Word Processor, Spreadsheets, Presentations
  • Real-time simultaneous authoring and editing all Google documents
  • Offline access and automatic synchronisation when online
  • Public Cloud with access from any device with modern browsers
  • 24*7 support by email, phone and online
  • Secure and encrypted content in transit and storage
  • 30GB Cloud storage per user

Benefits

  • Enhanced productivity as employees work remotely or while travelling
  • More user access with support all device form factors
  • Acceleration in document production with real-time multi-user authoring
  • Improved decision making with simultaneous review of content
  • Reduce travel costs with Hangouts conferencing for video or voice
  • Speed communications with video, voice or text chat
  • Better Information Management with consistent storage in Drive
  • Manage legacy digital content in old document formats
  • Google search across all user content for comprehensive discovery
  • Reduction in costs with decommissioning of legacy desktop services

Pricing

£55.20 per user per year

Service documents

Framework

G-Cloud 11

Service ID

7 0 9 7 3 6 3 8 1 8 1 2 3 8 8

Contact

Ancoris Limited

David McLeman|Phil Jordan|Trevor Cook

+44 (0) 8452626745

gcloud@ancoris.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
Internet Connectivity with a modern web browser

User support

Email or online ticketing support
Yes, at extra cost
Support response times
P1: 30 mins, P2: 1 hour, P3-P4 tickets: 4 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Google provides a single level of support for GSuite in line with other enterprise service providers, the terms of support can be found here: https://gsuite.google.com/terms/tssg.html.

Enhanced support offerings from Ancoris are also available - please see our related services in the "Support" section - "Google G Suite Support Services".
These services offer enhanced response, case prioritisation, advice & assistance (and not just "break / fix") on Google G Suite features; support on integrating G Suite into your existing domain; Account management; regular Service Reviews, end user training (via our integrated e-learning tool) and free consultancy on your G Suite implementation
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Google provides a proven business transformation framework based on highly regarded research in accredited universities. An online Getting Started learning path is described at https://gsuite.google.com/setup/

Enhanced training services are also available from Ancoris - please see our related services in the "Support" section - "Google G Suite and Chrome training and Change Management Services", and "Cloud Skills Academy - G Suite E-learning and e-Support". These services provide a range of onsite and online training and user documentation.

Ancoris also provide G Suite migration and deployment services to ensure a smooth implementation for all your users - please see our related service in the "Support" section - "Google G Suite and chrome - Migration and Deployment Services". This service provides for a fully managed deployment project covering all aspects of project governance, technical activity needed and user change management required.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
If your organization decides to leave G Suite, your users can take their G Suite data with them. They can export emails, contacts, calendars, videos, and more. Then, they can import the data to your new provider. More information can be found here: https://support.google.com/a/answer/100458?hl=en#all
End-of-contract process
Access to the G Suite instance will be terminated and data will be removed from all Google systems within 180 business days

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Custom mobile applications are available both for iOS and Android which provide a bespoke user experience tailored to the operating system in question. For other mobile operating systems, web browser support is included which provides an equivalent experience to the desktop environment.
Service interface
No
API
Yes
What users can and can't do using the API
The scope of capabilities exposed via API to GSuite users is very broad and encompasses most major use cases. G Suite API's are grouped into ten main API's and SDK's that can be found here: https://developers.google.com/google-apps/
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Google Apps Script is a JavaScript cloud scripting language that provides easy ways to automate tasks across Google products.
With Apps Script, you can create Add-ons for Google Docs, Macros, menus, and custom functions as well as managing responses for Google Forms

Scaling

Independence of resources
G Suite is powered by a massively scaleable infrastructure which already services more than 1 Billion users. The addition of any practicable number of users has a very low impact

Analytics

Service usage metrics
Yes
Metrics types
The Account activity report page gives access to all data from the User account status, Admin status, and 2-Step Verification enrollment reports. It also shows details of Google Drive and Gmail usage. Further information can be found here: https://support.google.com/a/answer/4580176?hl=en
Reporting types
API access

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Google

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Data is encrypted at rest using AES encryption, data sharding and key rotation. Physical access control is also compliant with SSAE-16
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Most tools include a 'Save as' function that allows the export of data in industry standard formats. In addition, each user can download all the data they need from their G Suite account (including emails, calendars, contacts, documents, bookmarks, and more) to one place at the same time. Users can choose which Google products to archive. For example, they can choose to download their emails and documents, but not their bookmarks or photos. Only the user can access their archive and import it into a new service.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Contractually Google's Service Level is guaranteed to 99.9% availability for any calendar month and backed with service credits. Definitions and service credits are described at https://gsuite.google.com/intl/en-GB/terms/sla.html.
Approach to resilience
All data is redundantly stored across a minimum of 3 data centers, and all services are designed to leverage the redundant data center infrastructure powering Google services.
Outage reporting
Google provides customer alerts and a public uptime dashboard here: https://www.google.com/appsstatus#hl=en-GB&v=status. The dashboard advises across the G Suite services on degradation or downtime.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Depending on administrator preference, users can be signed in via a federated identity service, including AD or use G Suite as their identity backend. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Ernst & Young
ISO/IEC 27001 accreditation date
April 15, 2015
What the ISO/IEC 27001 doesn’t cover
Any service not listed on the ISO certificate is not covered.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
31/01/2017
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
N/a
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
GSuite and Google infrastructure is certified for a growing number of compliance standards and controls, and undergoes several independent third party audits to test for data safety, privacy, and security

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Google can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s).
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated. Google also maintains relationships and interfaces with members of the security research community.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
Incident management type
Supplier-defined controls
Incident management approach
If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£55.20 per user per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
The free version is functionally identical to the paid version of G-Suite but is only available for 30 days through an online registration and not supplied under G-Cloud terms and conditions.
Link to free trial
https://gsuite.google.com/signup/basic/welcome

Service documents

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