AMX Solutions Ltd

Highways Asset Management Software

AMX for Highways Asset Management enables compliance with the Code of Practice for Well Managed Highway Infrastructure. It is a complete local authority highways asset inventory and system for inspection and maintenance programmes, incident management, reporting and data import-export. AMX Mobile supports remote inspections, inventory updates and defect recording.

Features

  • Highways asset inventory for planning, management, valuation, budgeting
  • Inspection and maintenance planning and management
  • Capture, visualise, model and assess assets on map interfaces (GIS)
  • Directly import assets from National Street Gazeteer (NSG) / LLPG
  • Third-party connection and integration including EToN and Street Manager
  • Remote/mobile inspection, maintenance, defect recording, inventory updates, customised surveys
  • Carriageways, footways, public rights of way (PROW), pavements, bus shelters/stops
  • Car parks, signs, bollards, gullies, drains, street furniture/lighting, kerbs
  • Lifecycle Management in accordance with HMEP toolkit
  • Risk management (floods road/bridge condition deterioration)

Benefits

  • Better highways maintenance improves reputation and meets public expectation
  • More efficient planning and management optimises budgets and resources
  • Better management of ageing stock reduces expenditure
  • Modelling, visualisation and KPI reporting improve decision-making
  • Remote and mobile inspection and maintenance reduces costs
  • Work scheduling tools save you time and money
  • Programme and contractor management helps meet completion targets and SLAs
  • Single, central, integrated solution reduces cost over multiple systems
  • Compliance with legislation and codes of practice reduces risk
  • Simple, intuitive user interface increases productivity and reduces training

Pricing

£800 to £1,500 a licence a year

Service documents

Framework

G-Cloud 12

Service ID

7 0 7 9 5 0 7 7 9 3 8 8 5 6 0

Contact

AMX Solutions Ltd Karen King
Telephone: 0333 456 0768
Email: gcloud@amxsolutions.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Other modules of AMX are available: AMX Mobile, AMX Streetlighting, AMX Structures, AMX PROW, AMX Bespoke. API provides integrations with third party systems including Sharepoint, Imagestore, Maximo, SAP, GIS etc.
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
  • AMX Web Application requires a web browser
  • AMX Mobile requires an Android or iOS device
  • The AMX Web Application requires a Microsoft SQL database
  • Web services require IIS (Internet Information Services) to operate

User support

Email or online ticketing support
Email or online ticketing
Support response times
A response will be issued usually within 2 hours during normal working hours. A resolution may take longer depending on the nature of the support enquiry.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
AMX Solutions have a dedicated support site by which users can view the AMX knowledge base and raise support tickets that are tracked and answered by dedicated support team members. Users can also phone or email the AMX Solutions support team.
Support tickets are given a priority level of Low, Medium, High and Critical and outlined in full in our SLA.
Support is included within the Annual Subscription cost of the product.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
AMX Solutions can provide training to new customers whereby they can attend classes at the AMX Solutions offices in Bristol, arrange on site training or access remote training delivered via Skype or MS Teams. AMX Solutions has a dedicated support site which features a knowledge base to allow users to get up and running quickly with the product.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
AMX Solutions will assist users in extracting their data in a format of their choosing from SQL, Excel, CSV, tab, shp including maps and images.
End-of-contract process
Customers provide 2 months written notice to the AMX Account Manager who will work closely with the client to support a successful migration of data. Once the customer is satisfied that the required data has been provided to them the SQL server and database will be decommissioned after a 3 month period and all data deleted. There are costs associated with this process. There are no refunds for early termination of contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The differences between the AMX web application and the AMX mobile applications (iOS and Android platforms) are:

AMX Web Application
Native Platform Web browser based application
Functionality Full AMX system functionality
Data Access Full access to data within the AMX database
User Interface Web based controls based on standard design guidelines

AMX Mobile Application
Native Platform Native iOS or Android Application
Functionality. Focused system functionality e.g. Inspection data capture
Data Access. Focused access to data. The mobile applications do not communicate with the primary AMX database
User Interface Native platform controls based on standard design guidelines
Service interface
No
API
Yes
What users can and can't do using the API
Depending on what has been enabled an API user can do all CRUD (Create, Update, Delete) operations on any data within AMX. They can also interrogate any data that they have permission to retrieve.

Please see the points in regard to the functionality of the AMX API:

Report Data: Retrieves existing report data from the AMX database.
Report Summary: Retrieves the summary of a pre-existing report.
Report Summary Details: Retrieves the summary details of a pre-existing report.
Lookup Items: Retrieves multiple items from the AMX database.
Lookup Item: Retrieve a singular lookup item from the AMX database.
Entity Data: Retrieves entity data from the AMX database.
Add Entity Data: Creates or Adds records to the AMX database.
Update Entity: Updates existing entity data within the AMX database.
Delete Entity Data: Deletes entity data from the AMX database
Get Photo: Retrieves photographs from the AMX database.
Add Image: Add images to the AMX database using the AMX API.

Details regarding the AMX API are available upon request.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
AMX is a highly customisable asset management product. AMX features a form designer that allows users with the appropriate system rights to perform form customisations putting the user in control. Users are also able to customise the AMX home area and system reports.

Scaling

Independence of resources
Please see the below points for how the AMX Solutions hosted web service responds to users demands:
Sized in relation to the number of concurrent licences
Dedicated Application Service Plans per client
Long running operations are scheduled during periods of low activity
Azure jobs for long running tasks e.g. report generation, bulk editing
Autoscaling configurations.

Analytics

Service usage metrics
Yes
Metrics types
AMX Solutions Ltd use the Microsoft Azure Application Insights for analysing service metrics. AMX Solutions also log client to server and server to database communication that is outside normal expected time parameters. Reports are available on request.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
Sensitive data is encrypted. AMX Solutions also encrypt sensitive fields using obfuscation techniques.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
All data in the system can be exported to Excel/csv/xml as well as the most popular GIS (mapping) file format, shp. A local offline backup (in sqlite) can be created. Users can also create bespoke reports based upon the data fields within the AMX database and export the contents of the report to multiple formats including Microsoft Excel Format or PDF.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • Shp
  • Tab
  • SQL
Data import formats
  • CSV
  • Other
Other data import formats
  • SQL
  • Excel
  • Access
  • Shp
  • Tab

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Other
Other protection within supplier network
Username and Password

Availability and resilience

Guaranteed availability
AMX Solutions guarantee a 99% availability of the AMX service if provided by AMX Solutions. This availability guarantee is based upon Microsoft Azures availability agreement.
Approach to resilience
AMX Solutions use Microsoft’s SQL Server technology to facilitate the AMX database backup. The backup types performed include full, differential and transaction log backups to allow a Point-in-time restore (PITR). In the event of corruption or deletion, AMX Solutions can restore the AMX database to a specific point in time as Microsoft SQL Server can identify which of the full, differential or transaction log backups are required to achieve the restore.
AMX Solutions also use a tool that allows select users to pull down a local backup of the AMX database on a regular basis for use in emergency.
Outage reporting
AMX Solutions use a monitoring tool which emails key people if there is an outage of the AMX system.

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
3 options:
1) Authenticated with single sign on AAD if hosted on customers own azure
2) Authenticated via a login page which then checks the user is registered in the system and then calls LDAP to authenticate the password.
3) Authenticated via a login page which then checks the Username/Password stored in the system database. Note: Password is one way encrypted.
Access restrictions in management interfaces and support channels
Role based, only specified users can access the relevant admin and customisation areas. Also, any section of data in the system can be locked down to specific roles.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS UK
ISO/IEC 27001 accreditation date
24/09/2019
What the ISO/IEC 27001 doesn’t cover
The Business have ISO 27001 accreditation, however the software itself is not accredited
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
AMX are ISO 9001 and ISO 27001 compliant and have Cyber Essentials compliance. In general every precaution is taken within the workplace with regard to securing login details, encrypting storage devices and carrying out routine back-ups to retain privacy and prevent security breaches.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change requests are submitted through the online portal ticket system. Following ITIL Service Management processes changes are reviewed and where considered to be of value to the customer, incorporated into the AMX Solution. After testing these are released as part of an update package to ensure all customers have the best solution. All changes are subject to security policy reviews as part of the testing process.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
AMX Solutions perform regular penetration tests using Hewlett Packard’s Enterprise Web Inspect package and review all code changes to make sure they our secure.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Potential compromises are identified through performing regular internal penetration tests and code reviews. If vulnerabilities are identified, AMX Solutions will endeavour to update the software and notify customers as soon as possible after discovering the vulnerability.
Incident management type
Supplier-defined controls
Incident management approach
Users can report any incidents to the dedicated AMX Solutions support email and phone channels as outlined in the service level agreement. Any incidents identified by AMX Solutions that impact normal service operation will be reported to the customers if necessary via the appropriate contact channel.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£800 to £1,500 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents