Sapient Ltd

Mobile App Development

On Demand mobile application Performance testing service with the complete ecosystem of Tools, Skills & Global Infrastructure. Simulate the heaviest load on application across the delivery chain with real emulation over mobile devices across operating systems, browsers, network segments to identify actual end user experience with the mobile devices.

Features

  • Load Testing by simulating multiple user mobile devices concurrently
  • Synthetic load generates to test complete globe of the application
  • Certified Expertise on multiple Industry standard Testing & Monitoring Tools
  • In-House Performance Testing Lab
  • Scalable, Reusable Artifacts for Workload Modeling
  • Flexible Engagement Models
  • Specialized skill-set for Test Design & Execution.
  • Comprehensive customizable Reporting

Benefits

  • Benchmark the actual end user experience
  • Discover maximum concurrency your mobile app can handle
  • Variety of graphical analyses of performance reports
  • Predictable Application behavior across devices & Operating Systems
  • Guaranteed Application Interoperability & Service Availability
  • HIgher Stability
  • Consistent end user experience
  • System Reliability

Pricing

£60 to £165 per person per hour

Service documents

Framework

G-Cloud 11

Service ID

7 0 7 0 0 7 3 8 6 8 7 3 1 0 8

Contact

Sapient Ltd

Manpreet Brar

02079533508

mbrar@sapient.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Software Development
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
There are no constraints as such, however based on specific requirements some limitation may arise which shall be discussed during the contract stage.
System requirements
Client environment

User support

Email or online ticketing support
Email or online ticketing
Support response times
No it remains the same
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Our services are standardized across three categories: Silver, Gold and Platinum. These varies based on the service level, support coverage, shared/dedicated team and accordingly vary in pricing.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We will provide user documentation, kickoff call and on-site training, if needed.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Immediately after the contract expires, all the data is handed over to the clients
End-of-contract process
This will be as per the contractual agreements

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Only the user interface, service and feature level will remain the same. For mobile devices, we will also test the network connectivity.
Service interface
No
API
Yes
What users can and can't do using the API
Custom API development using the api kit
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Based on the requirements, services are completely flexible.

Scaling

Independence of resources
We have a demand management team place which ensure there is no noisy neighbor effect.

Analytics

Service usage metrics
Yes
Metrics types
Response time, Throughput, page loading speed
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
CSV format
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.9% availability commitment
Approach to resilience
Ensuring higher availability at every layer with a active DR setup,
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
We have a robust identify and access management solution
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We adopt best in industry practices and policies which are governed by our global security office.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The process has been standardized and automated within ServiceNow
Vulnerability management type
Undisclosed
Vulnerability management approach
We adopt best in industry standards and processes governed by our global security offices.
Protective monitoring type
Undisclosed
Protective monitoring approach
Though intrusion detection and proactive monitoring
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
ITIL v3

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£60 to £165 per person per hour
Discount for educational organisations
No
Free trial available
No

Service documents

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