L3C Limited
L3C GPU / AI Deep Learning Cloud (IaaS)
Cloud infrastructure with GPU technology for AI, machine learning and deep learning. Develop your models and Proof of Concepts with our GPU based cloud environment then decide on the most appropriate deployment model. Built with NVIDIA v100 Tesla GPUs optimised for image processing (xrays, scans etc) and large data models.
Features
- Integrated deep learning frameworks and libraries
- Optimised for processing images
- Optimised for large data models
- Scale without performance degradation
- 24 hour SLA
- Easy on boarding
- At least 20% cheaper than AWS
- Support and guidance from experienced technical team
Benefits
- Easy start for your AI projects
- No need to purchase expensive infrastructure
- Process larger matrices, higher definition images and larger batch sizes
- Access latest technology
- Fully supported 24x7
- On boarding assistance and guidance
- Highly cost effective solution compared to public clouds
Pricing
£315 a unit a week
- Education pricing available
- Free trial available
Service documents
Framework
G-Cloud 12
Service ID
7 0 6 6 3 2 2 0 0 2 9 6 8 7 4
Contact
L3C Limited
L3C
Telephone: 02035987407
Email: jerry@l3c.cloud
Service scope
- Service constraints
- No
- System requirements
- Linux - provided by L3C as part of the service
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Priority 1: 30 minutes
Priority 2: 120 minutes
Priority 3: 8 hours
These can be adjusted on request. Priority 1 is available 24x7, priority 2 and 3 are 0800-1700 Monday to Friday excluding UK national holidays. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
L3C provide a 24x7 SLA even for Proof of Concept environments.
Priority 1 response time is 30 mins;
Priority 2 response time is 120 mins;
Priority 3 response time is 8 hours.
Telephone support is available 24x7
The Cloud service SLA is to exceed 99.5% availability - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Online web/conference call is used to enable users to access the service.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- User has full access so can download relevant data and then delete from the service and destroy the Linux container. L3C can also delete the data on customer request and we will provide a certificate to confirm deletion.
- End-of-contract process
-
At the end of the contract the user can copy their files and libraries and any data to physical media and request L3C to send to them (no charge).
They can also copy their files, libraries and data and download to their own systems and delete on the L3C Cloud environment.
They can also request that L3C store the data for a period of time for later retrieval or for use on say the next phase of the development project (Additional charge)
Using the service
- Web browser interface
- Yes
- Using the web interface
- Using the OpenStack interface users can; launch an instance, boot from image or snapshot, connect to the instance using SSH, track usage of the instance, resize, pause or terminate the instance.
- Web interface accessibility standard
- WCAG 2.1 A
- Web interface accessibility testing
- We use OpenStack technology which has been extensively tested by the community
- API
- Yes
- What users can and can't do using the API
- We use OpenStack APIs. Based on currently available OpenStack APIs, users can launch instances, create images and assign metadata.
- API automation tools
- OpenStack
- API documentation
- Yes
- API documentation formats
- HTML
- Command line interface
- Yes
- Command line interface compatibility
- Linux or Unix
- Using the command line interface
- We use the OpenStack command line. Installation and usage instructions are current provide at: https://docs.openstack.org/mitaka/user-guide/common/cli_install_openstack_command_line_clients.html
Scaling
- Scaling available
- Yes
- Scaling type
- Manual
- Independence of resources
- We use technologies such as Linux Containers to use a high degree of separation. Additionally physical resources such as GPU resources are assigned to the container, so that container can only use the physical GPU resource.
- Usage notifications
- Yes
- Usage reporting
-
- SMS
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Disk
- HTTP request and response status
- Memory
- Network
- Number of active instances
- Reporting types
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Hardware containing data is completely destroyed
- Equipment disposal approach
- A third-party destruction service
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- Files, databases, virtual machines
- Configurations
- Entire System
- Backup controls
- L3C provide a standard backup schedule within the pricing model. A custom backup schedule can be agreed for an additional charge.
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Supplier controls the whole backup schedule
- Backup recovery
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- IPsec or TLS VPN gateway
- Data protection within supplier network
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Minimum 99.5 % availability. If this is not met in a given month users are refunded 20% of the service charges for that month.
- Approach to resilience
- This is available on request
- Outage reporting
- Email alerts to users
Identity and authentication
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- The user provides a list of authorised users to contact support / service desk and to receive service reports.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- 2-factor authentication
- Devices users manage the service through
-
- Dedicated device on a segregated network (providers own provision)
- Dedicated device over multiple services or networks
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Transpacific Certifications Limited
- ISO/IEC 27001 accreditation date
- 29/11/2019
- What the ISO/IEC 27001 doesn’t cover
- N/a
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Our data centre provider Virtus is PCI compliant
- PCI DSS accreditation date
- Can be provided on request
- What the PCI DSS doesn’t cover
- We do not currently accept credit card payments for our cloud transactions. Our clients have preferred to control user access and therefore we invoice in arrears based on usage of the service (see pricing model)
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
L3C are ISO 27001:2013 Information Security Management certified.
On a general basis the governance framework is based on:
• Understanding the criticality of information and information security to L3C and our clients
• Reviewing investment in information security in relation to our business strategy and risk profile
• At a Board level endorsing continued development and implementation of a comprehensive information security programme
• Regular reporting of the programme’s relevance and effectiveness:
Consequently, we:
• Define and review the policies and best practices
• Define a systematic approach to identify any risks
• Assign ownership and a Plan-Do-Check-Act model that analyses and assesses risk, identifies possible alternatives to mitigate and implement the solution
Information security is reviewed at Board level and considered a Board level responsibility.
L3C has a dedicated policy for risk assessment, which includes:
• Methodologies to calculate risk impact
• Plans for risk mitigation
• Risk treatment
L3C Information security team holds regular meetings to review security processes, risks, weaknesses and incidents. Items are raised at Board level as required.
Any actions are assigned owners and tracked to completion.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
All the assets that make up the AI Cloud service are described and their configuration status held in our CMDB. Any configuration change is subjected to change management and the CMDB is audited every 6 months for discrepancies. We cover the lifecycle of all our assets from onboarding to offboarding and recycling.
A Change Advisory Board (CAB) supervises changes which are categorised as standard or emergency. The change process includes; steps to implement the change including order and dependencies; responsibilities; timelines and escalation procedures. Standard changes are proven and low risk, emergency changes are implemented asap. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
L3C utilises an annual penetration test performed by an external body CREST Approve body (BSI) and holds the Cyber Essentials certification. Additionally our Internal services are scanned and tested regularly for compliance with the security policies in the company to ensure we retain our ISO 27001:2013 certification.
Critical patches are deployed within 24 hours but our cloud infrastructure runs on IBM Power9 servers which are amongst the most secure on the commercial market place. Therefore we receive our information about potential threats from vendors such as IBM, NVIDIA as well as Linux vendors such as RedHat. - Protective monitoring type
- Undisclosed
- Protective monitoring approach
- We can provide our protective monitoring process on request to a potential user. If we find a compromise we implement our incident management procedure as described earlier. The response time will depend on the priority assigned to the incident and the associated change management procedure.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- We have pre-defined processes for security events, hardware failures and problems reported by our clients. Users can report incidents using a Priority Classification (1,2 and 3) to our service desk and each is responded to within a strict SLA. Incidents can be reported electronically via a service desk tool or by phone (24x7). Incident reports are provided to the user on an agreed basis (the standard is monthly but the frequency can be tailored on request). Our proactive monitoring may also identify incidents and similarly we will assign a priority to them and address accordingly.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- Yes
- Who implements virtualisation
- Supplier
- Virtualisation technologies used
- Other
- Other virtualisation technology used
- Our Machine Learning/AI Cloud infrastructure is built on underlying NVIDIA Tesla v100 GPUs and IBM Power9 and PowerAI technology. This uses Linux Containers as the virtualisation method.
- How shared infrastructure is kept separate
- Production deployments will be on dedicated/private cloud environments. Proof of Concept or dev/test workloads are likely to be in a shared model. We use technologies such as Docker Containers to ensure separation. In addition each container has a physical resources assigned to it such as GPU cards.
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- Our data centres follow the BREEAM standard and are BREEAM certified as VERY GOOD
Pricing
- Price
- £315 a unit a week
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- We provide the first week free of charge with support from our team to ensure the AI model is operational and the Proof of Concept or development or production deployment can begin.
- Link to free trial
- https://l3c.cloud/gcloudlp/reg_form/