Connect Internet Solutions Ltd

User Experience (UX) Testing and Evaluation

Tried-and-tested services engage users and other stakeholders in designing, testing and improving user experience (UX) of websites, intranets, mobile applications and web-based services, guaranteeing users’ needs are embraced. Our user-centric methods include: stakeholder engagement workshops (e.g. card sort workshop) and collaborative user experience (UX) testing tools, user journey analysis.


  • Business Objectives Workshop
  • Card Sort Workshop: engaging with stakeholder teams
  • Wireframing based on stakeholder feedback
  • Heat mapping
  • Suitable for many technologies: WordPress/Umbraco CMS, Cordova, Xamarin, bespoke software
  • Uses UX testing tools
  • Captures user personas


  • Consultation outputs reviewed by User Experience expert and recommendations made
  • On-line collaboration tools for geographically dispersed stakeholders
  • Usability testing/on-line workshops where face-to-face sessions are not suitable
  • Guarantees buy-in from stakeholder / user groups
  • Embraces users’ needs, delivers a user-centric system providing required benefits
  • Traceability matrix enables easy tracking of progress against business objectives
  • Valuable channel-shift approach: user input is essential to ensure adoption
  • Optimised user experience minimises barriers to use and uptake
  • Suits range of technologies: WordPress/Umbraco, Cordova, Xamarin, mobile apps, intranet


£850.50 per unit

Service documents


G-Cloud 11

Service ID

7 0 6 5 5 5 4 5 0 6 3 7 8 0 1


Connect Internet Solutions Ltd

Janet Symes

+44 (0) 1512824321


Planning service Yes
How the planning service works A range of proven methods and activities assists buyers plan services that are:
1) technically appropriate and of sufficient scale and resiliance;
2) operationally viable and sustainable for the buyer's organisation;
3) user-centric, meeting the needs of all user groups collectively;
4) usable for all target users.

Planning methods buyers may choose from:
a) stakeholder workshops;
b) requirements gathering (e.g. questionnaires, phone consultations);
c) user persona creation;
d) user journey modelling;
e) click testing, heatmapping, tree testing;
f) usability testing;
g) traceability matrices;
h) performance testing (load speed, volumes);
i) A/B design and testing (split testing);
j) prototyping;
k) load testing.

When appropriate, planning activities may be delivered online or face-to-face. Online activities use collaborative online systems to enable geographically dispersed stakeholders to engage fully in the planning process.
Planning service works with specific services No


Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Test platforms available include:
(a) Live testing (b) simulation (c) design and execution of automated, reproducible test sequences (d) manual testing

Test targets include:
(1) platform/technology testing
(2) browser and/or device testing (mobile, tablet, PC)
(3) performance speed testing - load speeds, busy speeds, refresh speeds
(4) volume testing, peak periods
(5) standards-compliance including accessibility testing WCAG 2.0

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints Maximum of 12 delegates at each stakeholder engagement workshop. Workshop delivery at client premises can be undertaken (travel time and travel and subsistence chargeable). Online workshops available where stakeholders cannot be gathered together.

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels The service is delivered within normal working hours of 9am-5pm. Schedule for delivery of services will be agreed with the client. Our Project Manager will support you throughout. Please see pricing document for costs.


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)


Price £850.50 per unit
Discount for educational organisations No

Service documents

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