risual Ltd

AI.DATALIFT

AI.DATALIFT helps organisations take control of their data quickly and easily, bringing together insight from unstructured data across the organisation. By uncovering and reducing risks within the data through a powerful, real-time dashboard, AI.DATALIFT enables ongoing information governance, cloud migration costs savings and compliance with key legislation (such as GDPR).

Features

  • Data Migration
  • Data Remediation
  • De-duplication
  • Categorisation
  • Keyword Identification
  • Sensitive Data Identification
  • GDPR
  • Machine Learning
  • Information Governance
  • Risk Reduction

Benefits

  • Reduces the cost of managing and storing large data volumes.
  • Delivers a net reduction in operating costs.
  • Accelerates migration to a single collaborative environment.
  • Enables legacy content management systems to be de-commissioned.
  • Enhanced user experience.
  • Consolidated data holdings and improves data relevancy.
  • Application of information governance.
  • Improved knowledge-based productivity
  • Reduced corporate risk.
  • Support GDPR compliance.

Pricing

£5,000 a licence

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@risual.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 0 5 9 0 8 1 3 8 6 0 2 0 8 6

Contact

risual Ltd Bid Management
Telephone: 0300 303 2044
Email: bidmanagement@risual.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
Please refer to product pre-requisites withing the service definition document.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response times for call tickets are agreed with clients in advance. Our services are flexible to the business needs of the customer, with response times varying from 15 seconds through to 4 hours, dependant on incident severity. We take pride in our customer satisfaction metrics (typically over 98% every month) and as such, are happy to tailor a service bespoke to individual customer requirements and which can be adapted in times of increased business and/or service activity.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Risual Managed Service (rMS), based wholly in the UK, provides clients with a comprehensive range of IT support services. Built on ITIL V3 and ISO/IEC 20000 IT Service Management standards, all staff are Security Cleared (SC) and trained to a minimum of Microsoft Certified Administrator (MCSA).

rMS provide standard, premium and managed services. Service levels and response times are agreed through consultation, ensuring we meet requirements and deliver services that offer value and excellent experience.

Standard Support: Focused on returning existing IT environments to service. Standard Service agreements ensure support for critical services throughout the day.

Premium Support: Focused on maintaining critical services within an existing IT environment. Premium Service agreements ensure 24x7x365 proactive monitoring and security patch management.

Managed Services: Strategic partnership between risual and the client. Helping customers develop and maintain the best possible IT environment to meet business need.

risual appoint an ITIL and ISO/IEC 20000 certified Service Delivery Manager for each support engagement, ensuring a dedicated point of contact for any escalations, issues or queries.

risual has multiple Microsoft escalation points and service contracts including Business Critical phone support, Premier Support for Partners and Cloud Premier Support, allowing us to raise cases with Microsoft if required.
Support available to third parties
No

Onboarding and offboarding

Getting started
A variety of options are available, including online, or onsite training. This service is delivered with full user documentation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Please refer to the vendor off-boarding information provided in the service definition document.
End-of-contract process
Please refer to the vendor off-boarding information provided in the service definition document.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
N/A
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
This product is resilience tested to ensure this does not occur.

Analytics

Service usage metrics
Yes
Metrics types
AI.DATALIFT provides metrics related to service usage and also detailed metrics related to the organisations data held within the service.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Automated Intelligence

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
A data export service can be provided to the customer.
Data export formats
Other
Other data export formats
Native Data format and XML
Data import formats
  • CSV
  • Other
Other data import formats
Native Data format and XML

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Please refer to the Automated Intelligence Standard Terms and Conditions of Sale.
Approach to resilience
Available upon request.
Outage reporting
A public dashboard is provided.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
AI support the underlying access control capability of the customer's infrastructure. This then used to restrict access to management interfaces. Support channels are controlled through centerlised communication channels governed by the customer.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
Please refer to the Automated Intelligence Standard Terms and Conditions of Sale.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
AI follows a rigorous service development process. This process ensures that all components of the service follow a well defined life-cycle. Components are constantly assessed for potential security impacts and follow a regular update cycle to ensure threats are removed.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
AI's service development procedures ensure that potential threats are identified at the first opportunity. Patches can be deployed at AI's discretion depending on the nature of the issue uncovered. AI source information related to potential threats from a range of sources including industry experts.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Potential compromises are identified through internal audit procedures and through liaising with industry sources. AI will respond immediately to high risk compromises by patching the service at the first opportunity.
Incident management type
Supplier-defined controls
Incident management approach
AI has rigorous processes for managing incidents and common events. Users can report either through their organisations own service desk, or directly with AI, if an appropriate support agreement is in place. Incident reports are delivered as per AI's standard support terms.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5,000 a licence
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Please contact risual to discuss a free trial.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@risual.com. Tell them what format you need. It will help if you say what assistive technology you use.