Symatrix Ltd

Oracle HCM Cloud and E-Business Implementation

Symatrix provides a proven, cost effective, rapid approach to implementing and adopting Oracle HCM Cloud as a new product or as an upgrade from Oracle E-Business. Within implementation services we deliver upgrades to E-Business R12.2. Additionally, Symatrix is unique in being able to implement Fully Managed Payroll using Oracle platforms.

Features

  • Cloud readiness & adoption service providing business transformation capability
  • Process reviews and improvement to maximise adoption
  • Hosting services for E-Business delivering security and control
  • Largest HCM Cloud/E-Business dedicated UK based support team
  • Offer a competitive solution design that shows value to customers
  • Standard functionality, maximising best practice processes for HCM Cloud
  • Implementation of operationally efficient fully managed payroll services
  • ISO27001 accredited for data security underpinned by ITIL best practice
  • SC and DV cleared experienced consultants
  • Oracle Platinum partner with CEI accreditation

Benefits

  • Process improvement reduces complexity to improve operational efficiency/outcomes
  • Proven approach underpinned by industry leading best practice (ISO/ITIL)
  • Accelerate design through cycles of information gathering, configuration and validation
  • Support underpinned by ITIL best practice for continuous improvement
  • Symatrix methodology ensure quality and consistent approach
  • Unparalleled Cloud/E-Business payroll experience ensuring operational efficiency
  • Fully managed payroll service on Oracle Cloud/E-Business
  • Experienced, accredited Oracle Cloud/E-Business training services
  • Benefit from our knowledge, one of Oracle's largest payroll users
  • Focus on hypercare to ensure stability moving towards BAU

Pricing

£350 to £1850 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

7 0 4 6 7 8 4 8 5 2 1 9 7 4 9

Contact

Symatrix Ltd

Richard Dutton

07825369346

richard.dutton@symatrix.com

Planning

Planning service
Yes
How the planning service works
Symatrix has a wealth of experience of implementations of Oracle HCM Cloud and E- Business. Our planning services begin with an understanding of current systems, processes and technology so we can work with the Client to agree the high level design across the application for configuration, integration and architecture. In parallel with this, we agree the detailed plan for the implementation which includes, timelines, activities, roles and responsibilities and governance approach. We undertake an initial “base build” of the application using information gathered from the high level design and then proceed into a series of clarification workshops and further build cycles which allow the Client to review the build completed to date, provide further detail for subsequent build cycles and form key knowledge transfer opportunities. We provide knowledge transfer of the data migration process and the templates and tools that Symatrix can provide and produce a systems map to identify all integration points required. The Symatrix Project Manager will work with the Client to ensure all management strategy documents, project plan, risks and issues log and governance model are set up and in place for the project.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Oracle HCM Cloud and E-Business

Training

Training service provided
Yes
How the training service works
Symatrix has a wealth of experience in providing training and user adoption services in covering the whole suite of Oracle HCM Cloud and E-Business. At Symatrix we recognise that training at all staff levels is critical to the success of a project and the business. We deliver both generic and bespoke training. Bespoke training will fully support your business processes and be tailored to the role. Our training services include; Training Needs Analysis, input into the Training Plan, deliver generic training, deliver bespoke training tailored for your configuration, conduct knowledge transfer sessions, train the trainer or end user., Training can be delivered to Groups or 1:1.

The benefits of this service include;
Generic training /demonstrations to increase user awareness of the functionality available Bespoke training reflecting the actual business process and configuration implemented
Bespoke training reflecting the roles (Business Specialists, Managers, Employees) and implemented environments thus improving adoption and enhancing productivity
Flexible delivery options including training can be delivered to Groups, 1:1 or in knowledge based sessions training courses can be delivered on-site classroom, live remote training, video on demand and supporting customised documentation.

In our experience, our training has helped improve end user adoption of HCM Cloud and E-Business.
Training is tied to specific services
Yes
Services the training service works with
Oracle HCM Cloud and E-Business

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
When organisations migrate to Oracle HCM Cloud or upgrade their E-Business, Symatrix provide an experienced UK based project team to work with organisations at the outset, during and post the migration.

Our experienced consultants will have run a number of workshops during the planning stage and then will commence configuration and run further workshops so the organisation can see their solution being built during configuration.

Alongside the functional configuration we will develop any integrations or provide advice and guidance to our Client if they are undertaking the development. We undertake any test data migrations or support the Client during this activity. On completion of the build of the solution, a full data migration is required so that testing can be undertaken on a copy of the live environment. Prior to the commencement of testing, training of the testers is undertaken. Any final updates are undertaken, integration code moved to Production and the data migrated into Production ready for the live roll out. Symatrix include on site go live support to ensure we are on hand to help with any initial issues. Symatrix are also able to offer comprehensive managed services support from our offices in Manchester.
Setup or migration service is for specific cloud services
Yes
List of supported services
Oracle HCM Cloud and E-Business

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Symatrix provides quality assurance but not performance testing. Quality assurance is embedded within the Symatrix implementation methodology. Many of our projects have 'gates' that have to be passed before progressing to the next stage of the project. For each gate there are entry and exit criteria which must be adhered to. Symatrix work with our Clients to ensure that the gate criteria has been met and therefore the project can proceed as planned. Performance testing is not carried out by Symatrix as performance is part of the cloud service provided by Oracle.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
In addition to the standard Oracle Support Services, Symatrix provide additional support covering Functional, Technical, and Environment Management services across Oracle HCM Cloud. The support teams are based in Manchester and are HR professionals, consultants or ex-Oracle super users and have a minimum of 5 years’ experience. The service is underpinned by contractual SLA’s and ITIL best practice process and covers both a reactive resolution management of all issues from “how do I….?” queries to complex integration and bug fixing. Regular service reviews are held to review performance and MI analysis. Our support service includes: Functional support including ‘how do I?’ queries, technical support including ‘how do I?’ queries, manage Oracle service requests, regular service reviews Additionally, we can also offer Environment Management services. Environment Management services cover use of environment, who has or needs access and when do they need access and planning new releases. The benefits of this service include, experienced support team, ability to ask ‘how do I’ questions, contractual SLA’s, ITIL best practice processes, single point of contact for Cloud and E-Business queries and escalation within Oracle if required. Customers have a choice of the service level required.

Service scope

Service constraints
Oracle HCM Cloud and E-Business

User support

Email or online ticketing support
Email or online ticketing
Support response times
Symatrix has contractual SLA’s based on the severity of the issue being logged.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
In accordance with the ITIL framework, Symatrix provide first line support (basic/common assistance); second line support for more complex tasks; and third line support for external services or highly technology-specific issues for Managed Services. Symatrix provide a full managed support service for operations and this ranges from simple first line questions on 'How do I?' through to a fully managed outsourced payroll service. The support covers technical, functional and operational account management.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
ORACLE

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£350 to £1850 per person per day
Discount for educational organisations
Yes

Service documents

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