Shaping Cloud

foiPRO - SaaS for Freedom of Information requests

foiPRO is a cloud-based Software as a Service (SaaS) product that helps organisations & people handling requests under the Freedom of Information Act to reduce the risk of non-compliance with Information Commissioner’s Office (ICO) regulations and manage resources effectively.


  • Simple, clear, easy to use
  • Enhanced reporting capabilities for managers, supervisors and SIROs
  • Can be integrated into existing response and tracking systems
  • Delivers substantial savings by streamlining FOI process
  • Enables multi agency working
  • Encourages good practice through a consistent and repeatable process
  • Enhances organisational memory and learning
  • ICO aligned workflow
  • Cloud based for ease of access


  • Ability to categorise FOI requests
  • Email requests can flow directly into the system
  • Full audit trails
  • Reduction in FOI demand by enabling responses to be published
  • Identifies areas to help improve compliance with the Regulator
  • Provides information about potential income from FOI requests
  • Calculates time remaining of statutory limit of 20 working days
  • End-to-end overview of all FOI requests


£729 to £2395 per licence per month

  • Free trial available

Service documents

G-Cloud 9


Shaping Cloud

Mark Melvin


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints All services subject to availability.
System requirements
  • A connection to the internet
  • A modern web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 hour during working hours / 4 hours when out of working hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels All remote support is included in the licensing. Any on site support is provided in line with our SFIA rate card
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started New organisations can be set up within 10 minutes. Specific training can be arranged with the client to aid with the initial configuration and setup of the system. This will usually be charged for in line with our SFIA rate card.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction A full export of all data can be provided at the end of the contract in the form of a SQL backup or an Excel export.
End-of-contract process At the end of the contract the account becomes dormant, there are no additional charges incurred. At the request of the client all data held within the system can be deleted

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 A
Accessibility testing N/A
What users can and can't do using the API Access can be granted to the foiPRO API to allow 3rd party applications to read and send data back to the system
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available No


Independence of resources Our platform is configured to automatically scale when placed under load.


Service usage metrics Yes
Metrics types Number of requests received
Current status of all requests
Full audit of each request
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be provided as a SQL backup file or an Excel export
Data export formats
  • CSV
  • Other
Other data export formats
  • SQL Backup
  • Excel
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Our environment hosting provider guarantees a 99.99% up-time, this is financially backed and any significant outage will result in service credits being issued
Approach to resilience Available upon request
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels All administrative functions of the system require users to be signed into the tool.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The Microsoft Cloud Security Policy is available via the Service Trust Platform

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All our service components are developed and maintained in house and stored within our Source Control product.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All data-centre threats are managed via Microsoft for software vulnerabilities we perform internal testing as well as regularly undertaking an external threat analysis.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach All systems are monitored via automated up-time tools that automatically alert in the case of an outage or a potential compromise. From an alert being fired we will respond within 1 hour during working hours and aim to have the service recovered within 4 hours
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach All incidents are reported via our incident reporting tool that all clients are given access to. Monthly reporting is available on demand

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £729 to £2395 per licence per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Full access for 30 days


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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