HULL TELECOMS LTD.

Microsoft Teams / Microsoft Phone System

By connecting our hosted voice services to Microsoft Teams
tenancy, we can provide telephony for your users in any location. Microsoft Teams delivers enterprise class chat and telephony, an outstanding meeting experience and a powerful collaborative workspace in one, simple to use application. We can make this work for you.

Features

  • Voice, messaging, audio/video conferencing, file sharing from cloud
  • Applications suite to meet all business requirements
  • Microsoft Teams deployed by qualified experts
  • Enterprise Voice services integrated via Microsoft Teams

Benefits

  • Predictable costs and no capital expenditure
  • Reduced call costs
  • Improve and speed-up more informed decision making
  • Engage clients and suppliers with interactive, informative meetings
  • Include video and presentation content to relevant meetings
  • Improve productivity of remote employees
  • Improve employee alignment
  • Disseminate important information quickly

Pricing

£10.00 a user a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rmangan@hulltelco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 0 3 6 1 3 3 4 1 6 5 9 8 3 3

Contact

HULL TELECOMS LTD. Ryan Mangan
Telephone: 01482778703
Email: rmangan@hulltelco.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Microsoft Teams Direct Routing
Microsoft 365
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None Known
System requirements
  • Microsoft licences
  • Modern PC or Mac OS
  • Modern Web Browser
  • Mobile smart phone apps

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support response times

Service Outage issues response time 30 minutes. Fix time within the hour.
Major Fault 1 hour response, 4 hour fix.
Individual fault responses within 2 hours. 8 hours for fixes
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
All support and maintenance is included in monthly rentals.

24/7 Support is available
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide as required:
Online Training - Administrator and user
Onsite Training - Administrator and user
User Documentation
Video Tutorials
Refresher Training - Administrator and user

Survey Project
Complete review of installation site(s), highlighting potential risks and actions

Review Scope Of Work
Ensuring project is clear, concise and deliverable with no unexpected issues

Project Plan & Customer Approval
Planning meeting to agree timescales, deadlines and responsibilities

Implementation To Delivery
Working to our SoW with regular updates on configurations, tests and installations

Training & Sign Off
Installation by accredited engineers, testing and on-site training

Feedback & Account Management
Upon handover we’ll always look for ways to improve our service delivery
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Archived Data available for extraction.
End-of-contract process
At the end of contract there are no break-down, removal or other costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
We operate a full UC integration for mobile devices with a VoIP service feature set that includes call recording and UK multi-network roaming.
Service interface
Yes
Description of service interface
Standard access is a software portal on a series of web pages.

Enhanced access is via an installed Windows app.
Accessibility standards
None or don’t know
Description of accessibility
Authority levels are highly configurable and by default:

Administration-level users can create and manage the services and facilities.

User-level users can manage their own services and access personally created data.
Accessibility testing
Not applicable.
API
No
Customisation available
No

Scaling

Independence of resources
Dedicated resources specific to the customer

Analytics

Service usage metrics
Yes
Metrics types
Call Records
Call History
Administration Audit Records
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Via Portal
Automated Downloads
Via request to our support team
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Encryption at rest

Availability and resilience

Guaranteed availability
Availability is 99.99%
Approach to resilience
Hull Telecoms utilises a highly scalable, distributed architecture which is fully resilient and can be used by organisations of all sizes.

Hull telecoms works with all leading Sip Carriers and works inline with Sip carrier SLA's.
Outage reporting
Email Alerts
a public dashboard

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Username and Password Protected
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NDC Certification Services
ISO/IEC 27001 accreditation date
In progress
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber essentials
Information security policies and processes
We examine the organisation's information security risks, this will take account of the threats, vulnerabilities, and impacts; We design and implement a coherent and comprehensive suite of information security controls and/or other forms of risk treatment (such as risk avoidance or risk transfer) to address those risks that are deemed unacceptable; and We adopt an overarching management process to ensure that the information security controls continue to meet the organization's information security needs on an ongoing basis.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All proposed changes are considered and planned in advance Proposed changes are tested by the development team Further testing carried out by support and maintenance team Limited in house deployment to ensure bug fixes, eliminating risks
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We receive vulnerability data from Microsoft and our security vendors. We operate intelligent automated security and anti-fraud systems that alert us to actual or attempted security incidences.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We receive vulnerability data from Microsoft and our security vendors. We operate intelligent automated security and anti-fraud systems that alert us to actual or attempted security incidences.
Incident management type
Supplier-defined controls
Incident management approach
We receive reports from users and suppliers. These reports are normally via telephone. Any affected parties will be updated by email or phone depending on the level of urgency or importance.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£10.00 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 day demo system pre-configured.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rmangan@hulltelco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.