Deskpro customer support helpdesk software
Deskpro is multi channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice. It is already in use by some of the largest UK Government departments and can help your team provide excellent service while saving time and money.
- Email ticketing. Manage conversations between users and staff (agents)
- Knowledgebase & Manuals. Publish a full set of self-help articles.
- Live Chat. Provide 1-1 chat sessions with users.
- Voice. Talk to customers with no hardware needed.
- News. Publish a blog like set of news content.
- ITIL. IT service desk features (e.g. Incidents and Problems).
- Mobile Applications. iOS and Android apps are provided free.
- Reporting System. Full and detailed reporting system to analyse performance.
- CRM. Manage users and organisations.
- Social Media. Facebook, Twitter, Whatsapp, Instagram and Wechat
- Keep track of tickets so they don't get lost
- Organise email into structured issues with tickets
- Provide support/service on the go via mobile apps
- Create processes using escalations and triggers for delivering support
- Collect customer or employee feedback to improve service
- Lower cost, self help enables customers to answer their questions
- Live Chat provides instant answers and creates happy customers
- SLAs enforce service response times
- Snippets save staff time with canned responses
- Agent satisfaction and efficiency improved via automation of repetitive tasks