KIM Software Solutions Ltd

Incident and Estates Management for Security and Facilities

The software platform provides a simple to use but effective management tool for the recording and management of incidents, estates and facilities with self service and contractor management using Browser and Mobile Devices

Features

  • Comprehensive audit
  • Browser Interface
  • Review and monitoring
  • Public self service portals
  • Job management through Contrcator's portal
  • Easy to use interface
  • Reporting and Management Information
  • Health and Safety check lists and risk assessments
  • Mobile app for visitors, students and staff
  • Remote working apps for facilities and estates staff

Benefits

  • Provides a robust and fully audit record
  • User defined automation for greater efficiency
  • Better management through policy
  • Safeguards users and helps best practice
  • Self-Service for reporting
  • Communication channel for urgent messaging and updates
  • Easy integration with existing line of business systems
  • UK Azure hosting for maximum security of data
  • Easy adoption by users
  • Hosting to PSN and PNN networks

Pricing

£20 to £100 per person per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 0 2 3 8 0 4 4 0 0 3 1 9 9 9

Contact

KIM Software Solutions Ltd

Bruce Kempton

01279 600171

brucek@kimsp.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to KIM Service Management Software
Cloud deployment model Public cloud
Service constraints Planned Maintenance & Browser Compatibility
System requirements
  • Android
  • Ios
  • Windows Smart Devices

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Automated responses will be immediate, service calls will be managed under our published SLA
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Help is provided through a user help desk and technical support team. Severity 1 faults (system down) are investigated and a resolution agreed within 4 (working time) hours, Severity 2 faults (the ssytem is available and a work around possible) are investigated and a resolution agreed within 8 (working time) hours, Severity 3 faults (cosmetic) are investigated and a resolution agreed to be released in the next available road mapped patch
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite, online and self-serve training is available together with online user documentation
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Submission of 'Request to Export' data to the KIM support desk will initiate a process that exports data in a transportable format for the customer
End-of-contract process Data export is included in the minimum 12 month contract.
Contract renewal is offered with a review of system use to ensure that the full benefits are being realised by the customer.
Subject to the customer requesting the export of their data the data is archived for 6 months before deletion.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile offering is designed as a native mobile application and therefore provides users with at the scene access and look up data for records
Service interface Yes
Description of service interface All consideration has been given to the design to aide those users with complex and learning support needs
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing Meeting Home Office agency standards
API Yes
What users can and can't do using the API Not disclosed
API documentation No
API sandbox or test environment No
Customisation available Yes
Description of customisation Branding pages may be applied, label wording configuration, business rules, database lookups and system settings an be managed

Scaling

Scaling
Independence of resources Available upon request

Analytics

Analytics
Service usage metrics Yes
Metrics types The plaform dynamically allocates sufficient resources to manage demand

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach Not disclosed
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Submission of 'Request to Export' data to the KIM support desk will initiate a process that exports data in a transportable format for the customer
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The availability of the platform is guaranteed at 99.95%.
Approach to resilience Available on request
Outage reporting The platform provides a series of dashboard and email alerts and analytics that includes outages

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Limited access network (for example PSN)
  • Username or password
  • Other
Other user authentication Typically authentication and access rights are managed through Active Directory and Federated Services
Access restrictions in management interfaces and support channels User roles are granted different permissions that restrict access to functionality and reporting.
Access restriction testing frequency At least once a year
Management access authentication
  • Username or password
  • Other
Description of management access authentication Typically Active Directory and Federated Services are used

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 The British Assessment Bureau
ISO/IEC 27001 accreditation date Not disclosed
What the ISO/IEC 27001 doesn’t cover Not disclosed
ISO 28000:2007 certification Yes
Who accredited the ISO 28000:2007 CQS
ISO 28000:2007 accreditation date Not disclosed
What the ISO 28000:2007 doesn’t cover Not disclosed
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications PEN TESTING

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Available upon request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Available upon request
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Available upon request
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Available upon request
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Available upon request

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)

Pricing

Pricing
Price £20 to £100 per person per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Details on request

Service documents

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