KIM Software Solutions Ltd

Incident and Estates Management for Security and Facilities

The software platform provides a simple to use but effective management tool for the recording and management of incidents, estates and facilities with self service and contractor management using Browser and Mobile Devices

Features

  • Comprehensive audit
  • Browser Interface
  • Review and monitoring
  • Public self service portals
  • Job management through Contrcator's portal
  • Easy to use interface
  • Reporting and Management Information
  • Health and Safety check lists and risk assessments
  • Mobile app for visitors, students and staff
  • Remote working apps for facilities and estates staff

Benefits

  • Provides a robust and fully audit record
  • User defined automation for greater efficiency
  • Better management through policy
  • Safeguards users and helps best practice
  • Self-Service for reporting
  • Communication channel for urgent messaging and updates
  • Easy integration with existing line of business systems
  • UK Azure hosting for maximum security of data
  • Easy adoption by users
  • Hosting to PSN and PNN networks

Pricing

£20 to £100 per person per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 0 2 3 8 0 4 4 0 0 3 1 9 9 9

Contact

KIM Software Solutions Ltd

Bruce Kempton

01279 600171

brucek@kimsp.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
KIM Service Management Software
Cloud deployment model
Public cloud
Service constraints
Planned Maintenance & Browser Compatibility
System requirements
  • Android
  • Ios
  • Windows Smart Devices

User support

Email or online ticketing support
Email or online ticketing
Support response times
Automated responses will be immediate, service calls will be managed under our published SLA
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Help is provided through a user help desk and technical support team. Severity 1 faults (system down) are investigated and a resolution agreed within 4 (working time) hours, Severity 2 faults (the ssytem is available and a work around possible) are investigated and a resolution agreed within 8 (working time) hours, Severity 3 faults (cosmetic) are investigated and a resolution agreed to be released in the next available road mapped patch
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite, online and self-serve training is available together with online user documentation
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Submission of 'Request to Export' data to the KIM support desk will initiate a process that exports data in a transportable format for the customer
End-of-contract process
Data export is included in the minimum 12 month contract.
Contract renewal is offered with a review of system use to ensure that the full benefits are being realised by the customer.
Subject to the customer requesting the export of their data the data is archived for 6 months before deletion.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile offering is designed as a native mobile application and therefore provides users with at the scene access and look up data for records
Service interface
Yes
Description of service interface
All consideration has been given to the design to aide those users with complex and learning support needs
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Meeting Home Office agency standards
API
Yes
What users can and can't do using the API
Not disclosed
API documentation
No
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Branding pages may be applied, label wording configuration, business rules, database lookups and system settings an be managed

Scaling

Independence of resources
Available upon request

Analytics

Service usage metrics
Yes
Metrics types
The plaform dynamically allocates sufficient resources to manage demand

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Not disclosed
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Submission of 'Request to Export' data to the KIM support desk will initiate a process that exports data in a transportable format for the customer
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The availability of the platform is guaranteed at 99.95%.
Approach to resilience
Available on request
Outage reporting
The platform provides a series of dashboard and email alerts and analytics that includes outages

Identity and authentication

User authentication needed
Yes
User authentication
  • Limited access network (for example PSN)
  • Username or password
  • Other
Other user authentication
Typically authentication and access rights are managed through Active Directory and Federated Services
Access restrictions in management interfaces and support channels
User roles are granted different permissions that restrict access to functionality and reporting.
Access restriction testing frequency
At least once a year
Management access authentication
  • Username or password
  • Other
Description of management access authentication
Typically Active Directory and Federated Services are used

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
The British Assessment Bureau
ISO/IEC 27001 accreditation date
Not disclosed
What the ISO/IEC 27001 doesn’t cover
Not disclosed
ISO 28000:2007 certification
Yes
Who accredited the ISO 28000:2007
CQS
ISO 28000:2007 accreditation date
Not disclosed
What the ISO 28000:2007 doesn’t cover
Not disclosed
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
PEN TESTING

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Available upon request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available upon request
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Available upon request
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Available upon request
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Available upon request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)

Pricing

Price
£20 to £100 per person per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Details on request

Service documents

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