Automated Intelligence Limited

AI.SYNCPOINT+

AI.SYNCPOINT+ is a solution that seamlessly integrates Outlook and SharePoint. AI.SYNCPOINT+ allows users to capture emails into SharePoint through simple drag and drop. In addition, AI.SYNCPOINT+ extends the functionality of SharePoint enhancing productivity and information governance.

Features

  • Drag and drop emails into SharePoint
  • Add, view and update content when offline
  • Compatible with SharePoint 2007/2010/2013/2016
  • Import / Export
  • Classification Hierarchy
  • Folder Disposition
  • Clipboard
  • Metadata Inheritance & Cascade
  • Compatible with Outlook 2010/2013/2016

Benefits

  • Access SharePoint content in Microsoft Outlook
  • Incorporate email management in SharePoint
  • Allows remote workers to take content off-line
  • Outlook rules used in determining where emails should be stored
  • Email attachments treated separately to the email body
  • Enhanced User adoption
  • Information management
  • Cost reduction
  • Enhanced functionality of SharePoint

Pricing

£2.60 to £3.60 per user per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 0 1 6 1 4 0 3 1 2 5 4 7 0 2

Contact

Automated Intelligence Limited

Fergus McIlduff

+44 (0) 28 9099 6118

sales@automated-intelligence.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
SharePoint & Outlook
Cloud deployment model
Public cloud
Service constraints
No
System requirements
Please refer to product prerequisites within the service definition

User support

Email or online ticketing support
Email or online ticketing
Support response times
Incomplete - returning to this answer later.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Please refer to Automated Intelligence Standard Terms and Conditions of Sale
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide a variety of options including either online or onsite training. The service is delivered with full user documentation.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The service is a data gateway and does not hold any customer data. At the end of the contract, the service is simply switched off.
End-of-contract process
Refer to the off-boarding summary provided within the service definition.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
The product is resilience tested to ensure this does not occur.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
No data is held by this service.
Data export formats
Other
Other data export formats
  • MSG
  • EML
  • XML
  • Native file format
Data import formats
Other
Other data import formats
  • MSG
  • EML
  • Native file format
  • XML

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Please refer to Automated Intelligence Standard Terms and Conditions of Sale
Approach to resilience
Available on request.
Outage reporting
N/a

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
AI support the underlying access control capability of the customer's infrastructure. This is then used to restrict access to management interfaces. Support channels are controlled through centralized communication channels governed by the customer.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
Please refer to Automated Intelligence Standard Terms and Conditions of Sale

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
AI follow a rigorous service development process. This process ensures that all components of the service follow a well defined life-cycle. Components are constantly assessed for potential security impacts and follow a regular update cycle to ensure threats are removed.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
AI's service development procedures ensure that potential threats are identified at the first opportunity. Patches can be deployed at AI's discretion depending on the nature of the issue uncovered. AI source information related to potential threats from a range of sources including industry experts.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Potential compromises are identified through internal audit procedures and through liaising with industry sources. AI will respond immediately to high risk compromises by patching the service at the first opportunity.
Incident management type
Supplier-defined controls
Incident management approach
AI has rigorous processes for managing incidents and common events. Users can report either through their organisations own service desk or directly with AI if an appropriate support agreement is in place. Incident reports are delivered as per our standard support terms.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2.60 to £3.60 per user per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
A free trial may be made available for a limited time period for a limited number of users.

Service documents

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