A Statistical Process Control Business Intelligence Improvement Science Platform

Signalsfromnoise; a continuous Improvement Science Platform for live predictive analytics to identify drivers of unwarranted variation, monitor change initiatives and support operational delivery focused on engaging clinicians. This includes drilldown and patient flow visualisation dashboards based on SPC that supports intervention and opportunity modelling in healthcare data across complex datasets.


  • Descriptive, predictive and prescriptive analytics based on SPC techniques.
  • Predictive analytics that includes cyclic and seasonal trending.
  • Population based planning & forecasting for capacity assessment.
  • Initiative and intervention management with near real time feedback.
  • Quality & safety frameworks with smoke alarms on any indicator.
  • Patented cubeless drilldown to analyse along natural thought processes.
  • Linking data to view patient flow across the health system.
  • More than 200 out of the box measures are customisable.
  • Realtime analysis at any organisational level without redefining reports.
  • Small number suppression to meet IG for patient level information.


  • Exploration of large, complex data sets by non–skilled users.
  • Intervention and opportunity modelling to quantify improvement opportunities.
  • Visualise unwarranted variation to identify drivers of costs, poor performance.
  • Immediate statistical feedback from operational data for continuous service improvement.
  • Reduced dependency on database query skills to unlock your data.
  • Data for clinical staff to support evidence-based decision making.
  • Population based forecasting to highlight emerging trends in demand.
  • Early warnings signals highlight change in activity or performance.
  • Immediate drilldown to identify root cause from early warning signals.
  • Scalable platform to embed continuous service improvement across an organisation.


£81840 per licence per year

  • Education pricing available

Service documents


G-Cloud 11

Service ID

7 0 1 5 2 4 1 5 5 9 4 8 2 7 8



Michael Gumley


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No constraints.
System requirements A HTML 5 compliant browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 4 hours for priority 1 Monday - Friday
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels The customer’s point of contact will be a named client relationship manager. We offer a product support package included in the overall pricing described below;
Telephone or email support - we will respond to all critical faults during the day and within 24 hours following a non-critical fault.
Process - the support process is initiated by a written notification of the fault or issue to our help desk. Issues may be raised by agreed primary contacts that have completed product training. A case number is assigned and prioritised according to the fault category. Following the initial response customers will be updated with the resolution or workaround if available. Service level targets will apply to fault raised through the formal process with a case number assigned.
Reporting- periodic reports (monthly) can be sent to the customer showing the caseload and associated activity.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide three levels of competency as on site training packages, and we agree an appropriate package with client.
An online training package for users at entry level will be included in the pricing.
The tool also includes a comprehensive help menu.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Extract will be via a request to the help desk.
End-of-contract process At the end of the agreed term contract the license for the product expires. All data is deleted- data can be returned to the client on request

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No difference.
Service interface Yes
Description of service interface The main service is accessed via a HTML 5.0 compatible browser over https/SSL. The service has a HTML 5.0 compliant graphical user interface. A second application requires the installation of a local desk top application containing GUI.
Accessibility standards None or don’t know
Description of accessibility Where possible the service conforms to WCAG 2.0, however the core of the system is SPC Charts which are generated dynamically. It is therefore not feasible to provide text alternatives.
Accessibility testing We have not carried out any interface testing with users of assistive technology.
Customisation available Yes
Description of customisation There are a number of user configurable elements to allow customisation. The sfn Viewer is highly customisable, depending on a user’s role. Users with the necessary admin rights can construct entire Viewer models from scratch; users whose roles assigns fewer privileges may be allowed to edit text and documents in the Viewer. All users can specify a personal home screen Viewer.


Independence of resources We have capacity planning in place to ensure demand does not effect other users.


Service usage metrics Yes
Metrics types Within the core sfn analytics the client has the ability to create a dashboard to monitor who is accessing the system. These metrics are configurable to the requirements of clients, and are available (for example and not restricted to) to monitor the following :
Login by User (Username / User type / User role)
Login Duration (login to logout)
Navigation – what models / suites have been viewed / used
By device (Mobile app / web-Viewer /Analytical Client)
A time-series view with trending for log-in behaviour.
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Through a request to the help desk.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Encryption using AES 256 bit encryption and Winzip
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network The application serves data over SSL/TLS. Data and databases are hosted on separate VLANs from general user activity.

Availability and resilience

Availability and resilience
Guaranteed availability 99.99% reliability during UK office hours.
Approach to resilience SQL servers are mirrored. SANS are EMC with no single point of failure. We have A/B power and internet feeds to servers. Network and firewall stacks have no single point of failure.
Outage reporting Internal logs are kept.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Security is role based
Access restriction testing frequency At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication Management access is authenticated using a user name and password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Certified Quality Systems Ltd (CQS)
ISO/IEC 27001 accreditation date Originally June 2009 with annual surveillance visits
What the ISO/IEC 27001 doesn’t cover ISO27001 covers all services provided by the group
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Information security and governance is overseen by the Information Security Management (ISMS) team who meet monthly. The meeting is chaired by the Data Protection Officer.

Lightfoot have an ISMS compliant with ISO27001. Information security policies are included in the staff handbook.

We are working towards the NHS Data security and protection (DSP) toolkit and also progressing the Cyber Secure Essentials.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our change management process is controlled under our ISO27001 compliant ISMS. This includes two stage sign off of changes prior to promotion to the production or live environment.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Lightfoot have an aggressive patching program. We have also implemented the guidance under Cyber Secure Essentials. We use Acunetix Vulnerability Scanner to test for unknown vulnerabilities in services.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Protective monitoring controls are covered by our ISO27001 compliant ISMS, similar to the categories recommended by NHS Digital. PMC1 Accurate time in logs.
• PMC2 Recording relating to business traffic crossing a boundary.
• PMC3 Recording relating to suspicious activity at a boundary.
• PMC4 Recording of workstation, server or device status.
• PMC5 Recording relating to suspicious internal network activity.
• PMC6 Recording relating to network connections.
• PMC7 Recording of session activity by user and workstation.
• PMC8 Recording of data backup status.
• PMC9 Alerting critical events.
and PMC10,11,12
Incident management type Supplier-defined controls
Incident management approach Lightfoot incident management process is defined under our ISO27001 compliant ISMS. These include business as usual incident management and information security incidents and breaches. A separate business continuity plan covers major incidents.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £81840 per licence per year
Discount for educational organisations Yes
Free trial available No

Service documents

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