Signalsfromnoise; a continuous Improvement Science Platform for live predictive analytics to identify drivers of unwarranted variation, monitor change initiatives and support operational delivery focused on engaging clinicians. This includes drilldown and patient flow visualisation dashboards based on SPC that supports intervention and opportunity modelling in healthcare data across complex datasets.
- Descriptive, predictive and prescriptive analytics based on SPC techniques.
- Predictive analytics that includes cyclic and seasonal trending.
- Population based planning & forecasting for capacity assessment.
- Initiative and intervention management with near real time feedback.
- Quality & safety frameworks with smoke alarms on any indicator.
- Patented cubeless drilldown to analyse along natural thought processes.
- Linking data to view patient flow across the health system.
- More than 200 out of the box measures are customisable.
- Realtime analysis at any organisational level without redefining reports.
- Small number suppression to meet IG for patient level information.
- Exploration of large, complex data sets by non–skilled users.
- Intervention and opportunity modelling to quantify improvement opportunities.
- Visualise unwarranted variation to identify drivers of costs, poor performance.
- Immediate statistical feedback from operational data for continuous service improvement.
- Reduced dependency on database query skills to unlock your data.
- Data for clinical staff to support evidence-based decision making.
- Population based forecasting to highlight emerging trends in demand.
- Early warnings signals highlight change in activity or performance.
- Immediate drilldown to identify root cause from early warning signals.
- Scalable platform to embed continuous service improvement across an organisation.
£81840 per licence per year
- Education pricing available
Lightfoot Solutions UK Ltd
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Service constraints||No constraints.|
|System requirements||A HTML 5 compliant browser|
|Email or online ticketing support||Email or online ticketing|
|Support response times||4 hours for priority 1 Monday - Friday|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
The customer’s point of contact will be a named client relationship manager. We offer a product support package included in the overall pricing described below;
Telephone or email support - we will respond to all critical faults during the day and within 24 hours following a non-critical fault.
Process - the support process is initiated by a written notification of the fault or issue to our help desk. Issues may be raised by agreed primary contacts that have completed product training. A case number is assigned and prioritised according to the fault category. Following the initial response customers will be updated with the resolution or workaround if available. Service level targets will apply to fault raised through the formal process with a case number assigned.
Reporting- periodic reports (monthly) can be sent to the customer showing the caseload and associated activity.
|Support available to third parties||Yes|
Onboarding and offboarding
We provide three levels of competency as on site training packages, and we agree an appropriate package with client.
An online training package for users at entry level will be included in the pricing.
The tool also includes a comprehensive help menu.
|End-of-contract data extraction||Extract will be via a request to the help desk.|
|End-of-contract process||At the end of the agreed term contract the license for the product expires. All data is deleted- data can be returned to the client on request|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||No difference.|
|Accessibility standards||None or don’t know|
|Description of accessibility||Where possible the service conforms to WCAG 2.0, however the core of the system is SPC Charts which are generated dynamically. It is therefore not feasible to provide text alternatives.|
|Accessibility testing||We have not carried out any interface testing with users of assistive technology.|
|Description of customisation||There are a number of user configurable elements to allow customisation. The sfn Viewer is highly customisable, depending on a user’s role. Users with the necessary admin rights can construct entire Viewer models from scratch; users whose roles assigns fewer privileges may be allowed to edit text and documents in the Viewer. All users can specify a personal home screen Viewer.|
|Independence of resources||We have capacity planning in place to ensure demand does not effect other users.|
|Service usage metrics||Yes|
Within the core sfn analytics the client has the ability to create a dashboard to monitor who is accessing the system. These metrics are configurable to the requirements of clients, and are available (for example and not restricted to) to monitor the following :
Login by User (Username / User type / User role)
Login Duration (login to logout)
Navigation – what models / suites have been viewed / used
By device (Mobile app / web-Viewer /Analytical Client)
A time-series view with trending for log-in behaviour.
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Physical access control, complying with another standard|
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Through a request to the help desk.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||Other|
|Other protection between networks||Encryption using AES 256 bit encryption and Winzip|
|Data protection within supplier network||
|Other protection within supplier network||The application serves data over SSL/TLS. Data and databases are hosted on separate VLANs from general user activity.|
Availability and resilience
|Guaranteed availability||99.99% reliability during UK office hours.|
|Approach to resilience||SQL servers are mirrored. SANS are EMC with no single point of failure. We have A/B power and internet feeds to servers. Network and firewall stacks have no single point of failure.|
|Outage reporting||Internal logs are kept.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Security is role based|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
|Description of management access authentication||Management access is authenticated using a user name and password|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Certified Quality Systems Ltd (CQS)|
|ISO/IEC 27001 accreditation date||Originally June 2009 with annual surveillance visits|
|What the ISO/IEC 27001 doesn’t cover||ISO27001 covers all services provided by the group|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
Information security and governance is overseen by the Information Security Management (ISMS) team who meet monthly. The meeting is chaired by the Data Protection Officer.
Lightfoot have an ISMS compliant with ISO27001. Information security policies are included in the staff handbook.
We are working towards the NHS Data security and protection (DSP) toolkit and also progressing the Cyber Secure Essentials.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Our change management process is controlled under our ISO27001 compliant ISMS. This includes two stage sign off of changes prior to promotion to the production or live environment.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Lightfoot have an aggressive patching program. We have also implemented the guidance under Cyber Secure Essentials. We use Acunetix Vulnerability Scanner to test for unknown vulnerabilities in services.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Protective monitoring controls are covered by our ISO27001 compliant ISMS, similar to the categories recommended by NHS Digital. PMC1 Accurate time in logs.
• PMC2 Recording relating to business traffic crossing a boundary.
• PMC3 Recording relating to suspicious activity at a boundary.
• PMC4 Recording of workstation, server or device status.
• PMC5 Recording relating to suspicious internal network activity.
• PMC6 Recording relating to network connections.
• PMC7 Recording of session activity by user and workstation.
• PMC8 Recording of data backup status.
• PMC9 Alerting critical events.
|Incident management type||Supplier-defined controls|
|Incident management approach||Lightfoot incident management process is defined under our ISO27001 compliant ISMS. These include business as usual incident management and information security incidents and breaches. A separate business continuity plan covers major incidents.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£81840 per licence per year|
|Discount for educational organisations||Yes|
|Free trial available||No|