b4b technology

b4b Alerts and Analytics

b4b Alerts and Analytics - a customisable cloud dashboard and database used to access, analyse and present data from sensors and gateways that connect to the cloud via a diverse range of connectivity technologies including: WiFi, LPWAN, GSM, Internet.

Features

  • Fully customisable dashboard
  • Powerful Analytics Engine
  • Data visualisation
  • Sensor agnostic
  • KPI builder
  • Plug and Play IoT, Cloud apps integration

Benefits

  • Monitor assets 24x7x365. Auto-alerts via SMS, email, portal.
  • Ensure industry compliance e.g. food, pharma storage, legionella
  • Automatic Audit Reporting
  • Proactively troubleshoot and fix assets
  • ROI often < 6months
  • Health and Safety improvements
  • More accurate data and audits
  • Increase productivity
  • Staff time costs saving
  • Smarter healthcare outcomes

Pricing

£30 per licence per month

  • Education pricing available

Service documents

G-Cloud 11

699867493181437

b4b technology

Julian Simpson

07522225791

julian@b4bgroup.ie

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Slack, Zendesk, Salesforce.
Cloud deployment model Private cloud
Service constraints None
System requirements Internet Access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Less than 15 minutes
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels 15 minute response.
Support Monday to Friday 0900-1730. Normal business days
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation.
Service documentation No
End-of-contract data extraction Users access to their own data to edit, delete or download.
End-of-contract process Dashboard access. Options for sensors, gateways, connectivity provision.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface No
API No
Customisation available Yes
Description of customisation Fully customisable dashboard including KPIs, charts. Integrate with full range of devices and connectivity options.

Scaling

Scaling
Independence of resources B4b proactively scale platform at 70% capacity to ensure service is not effected.

Analytics

Analytics
Service usage metrics Yes
Metrics types Service metrics configured to client requirements
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach .csv or XML file
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.95% availability
Approach to resilience Available on request
Outage reporting Email, website and social media

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access to admin only available to b4b
Access restriction testing frequency At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber essentials
Information security policies and processes Cyber essentials

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Not applicable
Vulnerability management type Undisclosed
Vulnerability management approach Security noticeboards, press. Proactively manage patches on release.
Protective monitoring type Undisclosed
Protective monitoring approach Change IPs
Incident management type Undisclosed
Incident management approach Pre-defined processes run by NOC. Incidents reported via email or telephone. Incident reports available on request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £30 per licence per month
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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