b4b technology

b4b Alerts and Analytics

b4b Alerts and Analytics - a customisable cloud dashboard and database used to access, analyse and present data from sensors and gateways that connect to the cloud via a diverse range of connectivity technologies including: WiFi, LPWAN, GSM, Internet.

Features

  • Fully customisable dashboard
  • Powerful Analytics Engine
  • Data visualisation
  • Sensor agnostic
  • KPI builder
  • Plug and Play IoT, Cloud apps integration

Benefits

  • Monitor assets 24x7x365. Auto-alerts via SMS, email, portal.
  • Ensure industry compliance e.g. food, pharma storage, legionella
  • Automatic Audit Reporting
  • Proactively troubleshoot and fix assets
  • ROI often < 6months
  • Health and Safety improvements
  • More accurate data and audits
  • Increase productivity
  • Staff time costs saving
  • Smarter healthcare outcomes

Pricing

£30 per licence per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

6 9 9 8 6 7 4 9 3 1 8 1 4 3 7

Contact

b4b technology

Julian Simpson

07522225791

julian@b4bgroup.ie

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Slack, Zendesk, Salesforce.
Cloud deployment model
Private cloud
Service constraints
None
System requirements
Internet Access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Less than 15 minutes
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
15 minute response.
Support Monday to Friday 0900-1730. Normal business days
Support available to third parties
Yes

Onboarding and offboarding

Getting started
User documentation.
Service documentation
No
End-of-contract data extraction
Users access to their own data to edit, delete or download.
End-of-contract process
Dashboard access. Options for sensors, gateways, connectivity provision.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Fully customisable dashboard including KPIs, charts. Integrate with full range of devices and connectivity options.

Scaling

Independence of resources
B4b proactively scale platform at 70% capacity to ensure service is not effected.

Analytics

Service usage metrics
Yes
Metrics types
Service metrics configured to client requirements
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
.csv or XML file
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.95% availability
Approach to resilience
Available on request
Outage reporting
Email, website and social media

Identity and authentication

User authentication needed
Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to admin only available to b4b
Access restriction testing frequency
At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber essentials
Information security policies and processes
Cyber essentials

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Not applicable
Vulnerability management type
Undisclosed
Vulnerability management approach
Security noticeboards, press. Proactively manage patches on release.
Protective monitoring type
Undisclosed
Protective monitoring approach
Change IPs
Incident management type
Undisclosed
Incident management approach
Pre-defined processes run by NOC. Incidents reported via email or telephone. Incident reports available on request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£30 per licence per month
Discount for educational organisations
Yes
Free trial available
No

Service documents

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