SAP Success Factors

A cloud-based HR solution designed for alignment and optimisation of the employee lifecycle by putting the right people in the right roles, helping them gain knowledge and skills and then reward and develop them. Functions include: employee central, performance, talent, succession, recruitment compensation and benefits management, workforce planning and payroll.


  • Improved strategic alignment
  • Increase efficiency and productivity
  • Accelerate business results
  • Seamless integration with mobile devices


  • Align workforce with strategy so people work on right tasks
  • Optimise performance across your organisation
  • Accelerate business results with the right insight
  • Quarterly product updates
  • No capital costs; subscription pricing
  • Web Portal enhances User experience
  • Inbuilt workforce and employee metrics and analytics
  • Faster time to value than with traditional on-premise HR systems
  • Simplified administration and maintenance requires less technical knowledge


£12 per user per month

Service documents

G-Cloud 9



Russell Wolak

+44 (0)20 7220 9200

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Available upon request.
System requirements Available upon request.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Indicative response times: P1 (4 working hours), P2 (8 working hours), P3 (4 working days), P4 (6 working days)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Indicative response times: P1 (4 working hours), P2 (8 working hours), P3 (4 working days), P4 (6 working days)
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Available upon request.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Available upon request.
End-of-contract process Available upon request.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Available upon request.
Accessibility standards None or don’t know
Description of accessibility Available upon request.
Accessibility testing Available upon request.
Customisation available Yes
Description of customisation Available upon request.


Independence of resources Available upon request.


Service usage metrics Yes
Metrics types Available upon request
Reporting types Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Available upon request.
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Available upon request.
Data export formats Other
Other data export formats Available upon request.
Data import formats Other
Other data import formats Available upon request.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Available upon request.
Data protection within supplier network Other
Other protection within supplier network Available upon request.

Availability and resilience

Availability and resilience
Guaranteed availability 99.9%
Approach to resilience Available upon request.
Outage reporting Available upon request.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Available upon request.
Access restriction testing frequency Less than once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 DNV
ISO/IEC 27001 accreditation date 18.11.2017 (190170-2015-AIS-GBR-UKAS)
What the ISO/IEC 27001 doesn’t cover Available upon request.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Available upon request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Available upon request.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available upon request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available upon request.
Incident management type Supplier-defined controls
Incident management approach Available upon request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £12 per user per month
Discount for educational organisations No
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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