Experian

Mobile Validation

Experian’s cloud-based mobile validation solution improves the overall accuracy of your mobile data by checking if it is valid and active. Mobile phone numbers can be validated for accuracy as they are captured or in bulk from your contact database.

Features

  • Ensures mobile numbers are syntactically correct and live
  • The solution covers 100% of mobile numbers in the UK&I
  • International coverage
  • Can check the mobile phone number’s syntax
  • Available at point of capture or to validate existing lists
  • 99.9% uptime Service Level Agreement
  • Robust and secure infrastructure
  • Experian's trusted secure data and privacy standards

Benefits

  • Improved data integrity for better decision making
  • Accelerated processes for improved citizen experience
  • Decreased IT costs from using cloud based service
  • Improved operational efficiencies
  • Reduced cost of sending messages to mobile numbers

Pricing

£0.001 per transaction per year

  • Free trial available

Service documents

G-Cloud 9

699303023266929

Experian

Matthew Weston

0781 486 0044

matthew.weston@experian.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No however if we do have any planned improvements which we believe will materially affect your service, we will contact you.
System requirements Fully supported release of web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Responses are provided within 24 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing Constant review/enhancement of user jounrey to ensure case resolution provided via chat
Onsite support Yes, at extra cost
Support levels We do not operate a differentiated service model (i.e no gold, silver, bronze levels of access)
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full user guides available, welcome product calls, online FAQ and video content, plus paid-for integration assistance available
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data is not held by Experian therefore data extraction is not necessary
End-of-contract process At the end of the contract, the Buyer shall cease to use all Licensed Materials and Licensed Programs

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems Linux or Unix
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility -
Accessibility testing On-premise installation, Server installation, Individual machine installation
API Yes
What users can and can't do using the API Full service functionality provided via API
API documentation Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment No
Customisation available Yes
Description of customisation Integration into own environment - requires relevant code language knowledge

Scaling

Scaling
Independence of resources Full load balancing, multiple data centres

Analytics

Analytics
Service usage metrics Yes
Metrics types Usage metrics are partially available across software suite. the describe usage levels, click balance and service availability
Reporting types API access

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Data is not required to be imported by the Buyer to Experian's platform therefore data export is not required
Data export formats Other
Other data export formats N/A
Data import formats Other
Other data import formats N/A

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks SOAP endpoint sslv3/tls1.0/1.1/1.2
REST endpoint TLS1.2
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network SOAP endpoint sslv3/tls1.0/1.1/1.2
REST endpoint TLS1.2

Availability and resilience

Availability and resilience
Guaranteed availability We guarantee 99.9% service availability
Approach to resilience Automated global failover of product
Outage reporting We will notify you of any material outages, that may effect you, by email.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication Secure token
Access restrictions in management interfaces and support channels -
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 DNV GL Business Assurance Limited
ISO/IEC 27001 accreditation date 20/12/2016
What the ISO/IEC 27001 doesn’t cover The following is covered by the scope of the certificate; the delivery and support of Experian IT infrastructure, operations, architecture and associated compliance and facilities management undertaken within the UK data centres.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Trustwave
PCI DSS accreditation date 28th October 2016
What the PCI DSS doesn’t cover Everything is covered
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Experian have a comprehensive global security policy based on the ISO27001 standard which covers: Organisation and Management, information security, asset classification, physical and environmental security, communications and operations management, system access, systems development and maintenance, compliance, personnel and provisioning, business continuity management, third party management. The policy is owned by Experian's executive risk management committee which is an executive level body, and which assumes ultimate responsibility for Experian's risk position. Information security is a key component of the risk management framework. Experian management supports security through leadership statements, actions and endorsement of the security policy and implementing/improving the controls specified in the policy. The policy is available to all Experian employees and contractors on the intranet. Changes to the policy are announced on the company's intranet computer based information security and data protection training, and this is repeated on at least an annual basis. Compliance to policy is overseen by internal audit.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Experian have a change management policy which is underpinned by processes and procedures based on ITIL best practice. This is a mature process. We use a service management tool that integrates change management, incident management, problem management, configuration management and knowledge management. Our change management policy, processes, and procedures are regularly audited by independent auditors. Formal risk analysis is employed using an approved information risk analysis phase for developments/changes. Security requirements for the system are identified and continue to be considered throughout the life of the product.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Servers and PCs are built to a documented secure standard, which includes anti-virus and malware defences. Information assets have a defined patching schedule, determined by the system's criticality and the level of threat the patch is mitigating. Experian actively monitors threat environment and checks the effectiveness of security controls by reviewing both free and paid for sources of threat information, including, public information, major vendor feeds and also receiving information from specialist closed group mailing lists. The overall process is also plugged into an automated patch and fix strategy, underpinned with a technology infrastructure to deliver corrective updates.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Monitoring processes and tools are in place to manage alarms generated by security related alerts and these are fed into the incident management process. Experian has a formally documented risk based incident management process to respond to security violations, unusual or suspicious events and incidents. In the event an incident occurs a team of experts from all relevant areas of Experian are gathered to form an incident response team, who manage activities until resolution. The incident response team are available 24/7 to resolve any incident. Out of core hours the dedicated incident hotline is routed to the command centre
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach The incident management process incorporates a number of participants and contributors, including: Global Security Office - who facilitate and coordinate activities under the business security coordinator's guidance; Business Security Coordinator - a representative of the impacted business area, responsible for coordinating resolution activities; Incident Response Team (IRT) - IRT is made up of a membership that are empowered to make key decisions surrounding the actions to be taken to reduce impact, control actions, and impose corrective activities. A client report would be created, including: high level overview; facts; overview of events; actions taken.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.001 per transaction per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Free trials can be provided to Buyers for a maximum period of 3 months. During this period, the Buyer will have full functionality and where transactions are provided, transactions will be limited to 500 lookups. The trial is only for demonstration purposes and cannot be used in a live environment.

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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