Texuna

Texuna Cloud Infrastructure and Containers

Migration of workloads and data wrapped in containers between VMWare, Google, AWS, Azure, and OpenStack environments.

Instantaneous provisioning via software configuration using Ansible or Puppet.

Automated deployment of infrastructure as software through CloudFormation/OpsWorks, Azure Resource Management Templates and Terraform. Alternative cloud configuration via management console.

Features

  • Develop, test, validate, and deploy applications across any cloud quickly.
  • Rapidly provision efficient clones of your application stacks and databases.
  • Certified ISO27001, ISO20000-1, ISO9001, Cyber Essentials & IASME Governance.
  • Test and optimize entire app stacks in isolated, self-service environments.
  • Streamline continuous deployment and devops productivity with cloud portability.
  • Complete role-based control on application lifecycle management workflows.
  • Secured via software-defined networks, VPN, VPC tested templates.
  • Full integration with on-premises or Azure Active Directory.
  • Assurance via Nagios, Zabbix, AWS CloudWatch or Azure Monitor configuration.
  • Use Kubernetes, Docker or LXC/LXD to package data and apps.

Benefits

  • Eliminate upto 90% infrastructure costs, reduce cycle times.
  • Reduce regulatory risk and cost of cloud compliance.
  • Modular design makes exchange of production and test datasets easy.
  • Eliminates the complexity in compliance for Dev and Test environments.
  • Reduce time required to compose, wrap and deploy applications anywhere.
  • Predictably improve infrastructure with version tracking of full history.
  • Centralise cloud billing through a single account.
  • Design, code and deploy app services in days, not weeks.
  • Reduce governance, risks and compliance overhead immediately.
  • Standardise devops with segregation of duties within a continuous workflow.

Pricing

£100 per unit per month

Service documents

Framework

G-Cloud 11

Service ID

6 9 8 4 1 0 4 1 8 2 7 6 3 0 9

Contact

Texuna

Ankhit Sharma

44 (0) 203 393 13 21

tender@texunatech.com

Service scope

Service constraints
Texuna applications may be subject to routine maintenance and this will be agreed in advance with our client so that service disruption is minimised. Routine maintenance is never scheduled during the normal working day and does not typically result in noticeable downtime.

Customisation can be achieved via Texuna Cloud Support services. No feature will be deprecated without advance agreement with the customer. New features may become available from time to time.
System requirements
  • Can be deployed in any public or private cloud environments.
  • Also possible to do in-house deployment with assistance.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Texuna provide basic, Premium and Enterprise Support options with different response times. The initial response is always within one day. Resolution targets are: within 5 working days (Basic), 2 working days (Premium) or less than 1 working day (Enterprise).

System downtime / critical issues resolution target is under 4 hours within business hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Texuna performed web chat testing using the following tools:
• ZoomText - a screen magnifier for Windows
• NVDA - a screen reader for Windows
• VoiceOver - a screen reader for Mac/iOS
Onsite support
Yes, at extra cost
Support levels
Support SLA (business days):
• Enterprise - 1 day (GBP3,000 per month);
• Premium - 2 days (GBP1,500 per month);
• Basic - 5 days (free).
Support can be via phone, chat, email or on-site.
Normal support is Monday to Friday excluding holidays, and service is monitored 24X7X365 for outage incident response. Inbound support requests outside normal hours will only be responded to in case of emergency). Talk to us to customise the level and extent of coverage you need to include weekends, holidays and/or 24 hours. Extra charges will apply.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Implementation services may be purchased using our Cloud Support service and pricing.
Customers typically ask for full support to review their plans and help them establish a migration from in-house systems to various cloud options. This often includes building custom templates that meet their full stack bespoke requirements. Texuna can provide a fully managed service so that on-boarding includes setup of security services, virtual private networks and disaster recovery and backup.
Texuna can provide documentation and online training webinars to assist users to begin using the service. Specialised training can be provided to meet individual needs and reflect any customisations implemented.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Texuna will export data in an agreed format and make it available. Typically this is either in a relational database format and/or CSV files. These can be encrypted and downloaded from a secure site accessible via HTTPS or via sFTP.
End-of-contract process
Any bespoke requirements for end of the contract may be accommodated. Note that there may be an additional time and materials cost where the customer requests help from Texuna to meet their specific migration requirements that are not met via the handover of data.

Using the service

Web browser interface
Yes
Using the web interface
A web UI can be used to provision services, manage templates, and migrate data and server workloads via containers between remote cloud locations. Texuna provide some predefined templates and can help you customise your own templates for your own bespoke full stack control.

Users will not be able to modify the interface to the cloud management console.
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
Texuna applications have been tested for conformance with accessibility standards. Compliance with accessibility standards forms part of our development standards.
API
Yes
What users can and can't do using the API
The application supports basic API integration and can be customised to expose further functionality. Open standards for integration are supported. Basic functionality requires security credentials to be set up.

Please contact us to discuss your API requirements.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
Command line interface
Yes
Command line interface compatibility
Linux or Unix
Using the command line interface
The service needs to be deployed before you can interact with it via the CLI. Although tool dependent, most UI operations can be completed via CLI. Details are available through the usage documentation.

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
Servers are monitored and system resources can be incrementally added (subject to the plan purchased) if load/response times exceed set thresholds frequently. All Texuna applications are stress tested and performance tuned to ensure good client experience.
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Virtual machine
  • Databases
  • Transactions
  • Containers
  • Machine instances
  • Data files and objects
  • Templates and configuration scripts
Backup controls
Backups of the service are made in their entirety as configured in normal use through automated templates.

Customised backup can be accommodated if there are particular requirements, as can different backup configurations across datacentres, availability zones and regions.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
Where we are satisfied with the security of the Customer and their preferred transmission application then we will usually transmit data using Customer preferred tools.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Data can be configured to be encrypted at rest as well as in transit.

Availability and resilience

Guaranteed availability
Service level commitment is 99.95% availability excluding planned maintenance downtime which is arranged in advance by negotiation.

Services provided regularly exceed this threshold and typically a 99.99% uptime is achieved in most service periods.

Bespoke arrangements are available by negotiation and service credits if required can be included in any negotiation.
Approach to resilience
Resilience is a function of the cloud hosting approach taken by the customer. Texuna can deploy to public or private clouds and in-house - and resilience required can be varied depending on the selected approach. Texuna can offer a fully managed service with performance testing and penetration testing to assure high levels of resilience, with auto-scaling and elastic resources if required. It may also be possible to relocate services to alternative cloud zones, regions or other cloud hosting providers in an unusual event. Texuna can provide full Business Continuity and Disaster Recovery options, with data, virtual machine instances and encrypted backups being moved off protected cloud networks on to alternative networks. Please contact Texuna to discuss your exact requirements.
Outage reporting
Texuna provide a Zabbix-based monitoring service from an independent cloud location and can configure a host of events and actions to assure the service availability on a component by component basis.

Texuna also work with cloud hosting providers tools such as CloudWatch for AWS to set up a range of monitoring actions against a suite of different AWS tools and services. On Azure hosting we use the Azure Monitor.

Unusual events can be communicated via email or SMS by default.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Texuna can provide Fido Alliance U2F devices to allow customers to securely authenticate without the security risks associated with shared secrets like passwords. Alternatively, 2FA such as TOTP can be used.

Texuna can also establish a secure VPN and/or IP range restrictions on access to the service.

For electronic or telephone support, an agreement can be put in place to ensure that Texuna will not take instruction from unsolicited communications, but will call back and ask for confirmation for such instruction.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
01/12/2009
What the ISO/IEC 27001 doesn’t cover
All of Texuna's operations are covered, there are no exclusions.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
Texuna is certified to ISO 27001:2013 by our auditors BSI for all of our operations. Our security policies include named individuals with overall responsibility for ensuring that our policies and processes are followed. All staff are trained and actively report potential non-conformities. Reported non-conformities are investigated for root cause and our preventive action process is leveraged to ensure that all reasonable steps are taken to prevent reoccurrence. Our security officers oversee the process and regularly report the performance of our systems to Seniot Management. Texuna has mature security processes, our certification was initially obtained in 2009 and has been maintained and improved since then.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Texuna is certified to ISO 20000-1:2011 throughout our operations. Our change control processes are audited by our external auditors BSI. We operate a configuration management system and apply a strict, documented, change control process that is managed through a software-defined pipeline. All artefacts (code and documentation), are subject to change control with formal procedures applied to code and technical documentation. Continuous integration and continuous deployment with regression testing are essential to assure quality and standard tools such as GIT hub help structure the change management process
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Texuna maintains a schedule of penetration testing as well as automated regression testing against known vulnerabilities. Releases are governed by the configuration and change control process, and all updates are outlined in release notes. Any 3rd party open source library dependencies are kept up to date via continuous integration. Texuna DevOps engineers monitor the entire software stack for published vulnerabilities and new patch updates to determine if and when such patches are pushed to production systems in an automated process with tools such as Puppet and Ansible.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Texuna maintains a number of protective monitoring processes to keep services and applications free from attack or errant behaviour. This includes keeping anti-virus software up to date across the estate of IT machines in use, as well as cloud monitoring tools and web/system log collection and monitoring for unusual behaviours and access. Logs are checked at regular intervals and when unusual system or performance events or bugs are raised. Specialist tools such as Cloudflare can also be configured for especially sensitive applications that need protection from DDOS attacks.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Texuna's incident management is governed by ISO9001:2008 and ISO 27001:2013 and all incidents are tracked. Compromises are identified either via automated testing or can be raised by customers and staff based on vulnerability assessment and Preventive Actions. Incidents are assigned a person responsible for resolution and tracked until closed. Major incidents are escalated and resolved immediately where possible. Minor incidents are programmed into normal workload and resolved on an ongoing basis or as part of the regular release cycle.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
Texuna work with the most appropriate supplier for the configuration.
How shared infrastructure is kept separate
Texuna install a separate instance of the infrastructure for each of our clients. Our clients systems are 'private by design' at the infrastructure level.
Each client may operate several of our services, in this case we may install on the same infrastructure configuration and then separation (where needed) is enforced through virtualisation and containerisation.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
We use world class datacentres that are fully comply with adhering to the EU Code of Conduct for Energy Efficient datacentres

Pricing

Price
£100 per unit per month
Discount for educational organisations
No
Free trial available
No

Service documents

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